What I experienced is not what I had expected n wished especially as had hoped for a relaxing resting space instead found myself with more concerns n complains. This spoilt my two nights stay. Having said this but the manner duty managers dealt with complaints had is welcomed and very much appreciated. I call that ensuring customer is made to feel important n appreciated. Follow ups emails received also indicate willingness to address issues n improve on services which is a plus sign in the part of management.
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- Also Known As:
- Hilton Durban Hotel Durban
- Hilton International Durban