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“Over-priced”

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Southern Sun Elangeni & Maharani
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
Reviewed 22 August 2017

Not the best room available to me. I wasn't impressed with the service either. The room was too small and shower out-dated. Overpriced for the room I got with double bed. I will not be using this hotel in future unless I am out of options.

Room Tip: Please don't go for the double bed room. Too small and dingy
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Karishma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 - 172 of 2 084 reviews

Reviewed 22 August 2017

Stayed at the Maharani Hotel, whilst there on a business trip. Was blessed to stay on the 28th floor, so the views were spectacular. The service was overall good, breakfast buffet was delicious and varied, catering for all tastes. The only thing I found disappointing, was there are NO ashtrays outside for smokers to deposit there butts in, except for a large dustbin. So after our event, which was hosted in one of the conference rooms, most of the smokers were outside on the steps and the steps got littered with cigarette butts, a very distressing sight to witness. Some adults just do not use their brains, so I would like to see more ashtrays. The Hotel is water conscious which was really good to notice, with signs in the rooms informing people to use our precious resource sparingly.

Room Tip: BEST views - wish I could share a photo, but that is not possible.
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  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank TrippyFoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 September 2017

Thank you for taking the time to post your review and for your valuable feedback.

Unfortunately we are unable to supply designated smoking areas within a public area, even if outdoors, which is why we do not provide ashtrays. Unfortunately, it is difficult for us to stop people from smoking there.

I am pleased that despite this, you enjoyed your stay and look forward to welcoming you back soon.

Regards

Samantha

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Reviewed 22 August 2017 via mobile

5 star? Please dont be fooled, this place is more 3star value. The rooms are run down, old and you can hear everything in the nieghbouring room...everthing! The check in at reception is the longest I have ever experienced. The complimentary buffet is fit for a office cafeteria. The pools are ice cold, even at the sister hotel. The reception area is as busy as an taxi rank at the end of the month. Thanks to the beach for peace of mind and enjoyment for your kids...the hotel has none. Staff is a plus, however they restricted to too many rules as I couldn't even purchase a snack for a hungry child. You must wait till 18h30. Oh, don't forget you pay R50 per day to park your car. This is the first and last as what you are promised is a far cry from what you get!

Stayed: August 2017, travelled with family
Thank Dylan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

I stayed here over the weekend for two nights with my girlfriend in a superior suite. The room was tiny, out dated and very much not superior. The tv seemed awkwardly placed on the bar fridge cabinet to the side of the bed. The bar fridge had one water and one juice only with nothing else as an option. Staff are rude and completely helpless and disinterested. Waters and milks were not replaced during the day and only after a few phone calls to reception in the evenings were replacements finally brought up to our room. The breakfast buffet was below average with cold scrambled eggs, stale croissants, and rude uninterested staff. Do yourself a favour and please stay somewhere else, the prices this places charges for what you receive is daylight robbery! There are plenty of bed and breakfasts in Durban at half the price but double the quality and service. Try Five Burnham in Umhlanga, an amazing bed and breakfast at half the price.

Stayed: August 2017, travelled as a couple
Thank MJRaddall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

The hotel have great views on the Parade but the noise! The facilities is fair but I really struggle to fall asleep with the noise - don't think I will be back.

The staff is also precise and not very friendly or helpful.

Stayed: August 2017, travelled on business
Thank Reenwoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 September 2017

Thank you for taking the time to post your review and for your valuable feedback.

Please accept my sincere apologies for the disturbance caused by the Panorama Bar - I have shared your feedback with the food & beverage manager, in order for him to look into this, as the bar usually closes at 11pm.

Regards

Samantha

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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#2 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range: R1 527 - R3 983 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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