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Garden Court Marine Parade
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Reviews (1 185)
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557
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All reviewsbeach frontexcellent servicetsogo sunenjoyed my stayroom serviceexcellent staysea viewbuffet breakfaststar hotelkeep up the good workindian oceanpleasant stayrooms are spacioushome away from homerevamppromenadesecurity
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410 - 415 of 1 185 reviews
Reviewed 30 December 2016

The hotel is iconic, the staff are friendly and the highlight is the breakfast which had a good variety of options. We used the hotel for a one night stopover so I guess it served its purpose. The area around the hotel has since deteriorated and it is not safe at all to venture out, especially in December. The hotel was also very busy and security needs to be on top of its game to make sure only guests are inside the foyer area. Being stuck in the hotel - there is not much to do though.

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Mr_MJO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aritho, General Manager at Garden Court Marine Parade, responded to this reviewResponded 2 January 2017

Dear Mr Mjo,

Thank you for sharing your feedback.
We are disappointed that your stay experience was not that great.
Security is a key aspect of our business and we have taken many steps to ensure this especially with a Police Partnership Programme that has ensured the Hotel and surrounds safe, street cameras installed and crime monitors on the look out for petty thieves.
We are working together with City Officials and Private Business owners in the beachfront to form a very important arm that will change the beachfront in months to come as an 'Urban Improvement Precinct' so visible changes will be evident.
We do hope that you shall be back to see the changes in the near future.

Kind Regards

John and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2016

This is one hotel where you enjoy value for money. The location is just perfect, the standard of all rooms I have occupied is just perfect. Breakfast, excellent service. Most of all, what I found is the warm hospitality of the management and staff of the hotel

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 11dumisanin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aritho, General Manager at Garden Court Marine Parade, responded to this reviewResponded 2 January 2017

Dear Dumisani,

Thank you very much for your kind words of encouragement and motivation.
The Management and entire team is very pleased that your stay was a great one and you have become a regular guest with us.
We do wish you a great year ahead and do look forward to welcoming you back on the near future.
See you soon.

Kind Regards

John Aritho and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016

Excellent service will definitely go back any time location is good vies to die for breakfast was very delicious but was not aware I had to pay for parking

But will go go back again hopefully quiet time

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank nondaliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aritho, General Manager at Garden Court Marine Parade, responded to this reviewResponded 30 December 2016

Dear Nondaliz,

It is wonderful to know that you had a superb stay with us and enjoyed the great sea views as well as the meals at the Hotel.
We are very glad that you shall plan to return in the near future - see you back soon.

Kind Regards

John Aritho and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2016

I was happy to see the General manager working with staff and greeting customers. The staff in Garden court Marine parade knows customer services. They connect , listen, reconnect with customers. They were well trained and they know and understand the values of Tsogo sun.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Idahsegametsirak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aritho, General Manager at Garden Court Marine Parade, responded to this reviewResponded 30 December 2016

Dear Idahsegametsirak,

Thank you very much for staying with us and for taking the time to share your feedback.
We are flattered by your kind remarks as the team really is focused and are here to ensure that we serve the guests to the fullest regardless of the job title.
It is only a pleasure to serve and host guests therefore providing a home away from home feeling.
We do hope that we shall have the opportunity of hosting you again in the near future.

Best Regards

John Aritho and the Team

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Reviewed 27 December 2016

Top notch personal service experienced from check-in to departure. Every level of service ensures that your holiday will be best remembered.
I have stayed here for five consecutive years and have had improved service levels every year.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank ShahNal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aritho, General Manager at Garden Court Marine Parade, responded to this reviewResponded 30 December 2016

Dear Shahnal,

Thank you very much for your very kind words!
Your patronage means a lot to us and we are very pleased and excited that you have seen the rise in the levels of service and the entire hotel product.
We look forward to a great 2017 and your return in the near future.

Kind Regards

John Aritho and The entire Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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