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BeverleyBBell
Mossel Bay, South Africa

Terrible, disappointing, dirty, smelly

2.0 of 5 bubblesReviewed 03 Dec 2023via mobile
Dirty, smelly, terrible location. We booked on booking.com and stated arrival time and bed requirements for our kids. On arrival, they said our requests were not available. Check in is available from 14h00, we arrived at 17h00, we had to make our own beds. We had to spray our kids bathroom because it was smelly. The floors were dirty. No handsoap available. During loadshedding, no backup electricity or emergency lights in the rooms. After loadshedding, WiFi and TVs did not work. The buffet breakfast is extremely limited. Noise from neighbours' loud music. Surrounding areas and shops are filthy.
Date of stay: December 2023
Room Tip: Do not expect 3 star accommodation, expect 1 star
Trip type: Travelled with family
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1 - 6 of 8 reviews
Reviewed 7 November 2018 via mobile

This stay was indeed memorable! I have never checked out of a hotel before but I just could not tolerate another night. The room is disgusting. Soulless. Filthy grey carpet tiles. No space in the bathroom to put anything. Spare toilet roll on the floor. No hairdryer. When I asked for one which is kept in reception it came with no adaptor. No hangars in the cupboards. Strip fluorescent lighting! Shocking dated decor. No sound proofing. Hard uncomfortable bed with hard , uncomfortable pillows. Just awful. How it has 4 stars I don’t know but I am reporting it to the Grading Council. And expensive! Goes down in history as one of the worst places I have stayed. Absolutely no redeeming features at all.

Date of stay: November 2018
Trip type: Travelled on business
Thank Yvonnejohnston
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2018 via mobile

Amazing stay. From arrival to departure everything was perfect. Everything that was requested was provided. Friendly staff all round. Amazing views of the ocean. We will definitely be back and hope to get the same room on the top floor with the massive balcony.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank LizettevanDeventer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2018 via mobile

We arrived very late, and there were only two rooms left. When entering our room it smelled horrible, like vomit in the carpet. Obviously we requested the other room, which wasn't much better as it had stains in the carpet. The next day we requested a beach view room. While this one was better, it was not hygienic.

Only plus side of this hotel was the friendliness of the staff and the owner, hence the 2 stars. The hotel has potential to become better, and I hope they will improve it. Nevertheless, I will never come back.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank KhalidHayat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2018

We booked on bookings.com and got a quote but on arrival we were told to pay an extra R410,00, the check in staff had absolutely no clue how to work with clients, and had a seriously bad attitude. The room overlooked a tattoo studio in a dodgy looking alley! The room had no ventilation and smelt aweful! The only ONE thing I can say was good, was the staff in the dining area were very polite and helpful. The food itself wasnt great! Who eats spinach and chilli / dry sausages for breakfast ? I definately wont go back, and wouldnt recommend it to my family and friends.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Charmaine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2018 via mobile

Stayed for two nights as we were visiting family. Aircon not functioning on arrival - told it can only be fixed next day. Next day still wasn't really working.

Disgusting soap container in bathroom cabinet never cleaned even though we left it open for them to see. (Photo attached)

One towel in room even though it's a double bed room. The next day we we're only supplied with one towel again even though we asked for a second the night before. Towels also had holes in it (Photo below)

Woken up by other guests partying at 01:30. Nothing done by management.

No fridge. TV not working. No fridge in room. NO PHONE to phone down to reception. The list goes on.

Avoid avoid avoid. Definitely not worth three stars or your money.

Good wifi.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank DerrikDetroit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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