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“Breakfast”

Panarottis Vaal Mall
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Dinner, Delivery
Description: Panarottis Vaal Mall is big on pizza & pasta. Our restaurant is well known for a great dining experience with our authentic Italian menu. We are famous for kids parties & fun family outings.
Reviewed 3 March 2017 via mobile

We had a breakfast before conference. Place was quit . The fiod was well prepared but it took long time before it was served.

Thank hannesswiegers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panarottis, Guest Relations Manager at Panarottis Vaal Mall, responded to this reviewResponded 31 March 2017

Dear hannesswiegers,

Thanks so much for taking the time to send us your feedback. We apologise for the waiting time but, are thrilled that you enjoyed your breakfast.

We hope to see you again soon!

Kind regards,
Panarottis Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (25)
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2 - 6 of 25 reviews

Reviewed 14 February 2017

I just called Panarotti's Vaal Mall to make a booking for my family of three as it is Valentine's day and we want to celebrate my wife's birthday.I do this to make sure we have a place to eat as I'm only finishing at work @ 18H30 and don't want to stand in the long qeue's. So I phoned them twice and both times different ladies told me that they don't do bookings on Valentine's day and the second lady told me they don't do bookings on Special's night.What kind of service is this.I can phone any other restaurant and they will be more than happy to assist.I'm a 12 hour shift worker and have to go stand in the long line because they don't do bookings.Terrible service but I will convey the message wherever I go

    • Service
Thank _jaco_cornelissen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panarottis, Guest Relations Manager at Panarottis Vaal Mall, responded to this reviewResponded 31 March 2017

Dear _jaco_cornelissen,

Thank you for taking the time to review Panarottis Vaal Mall Family Restaurant. We're so sorry to hear that this was your experience, we appreciate your feedback. We would appreciate the opportunity to get in touch with both you and the store's management team. Please email us your contact details along with a copy of this review to customer-care@panarottis.com. Hopefully, we can turn this around for you.

Kind regards,
Panarottis Famiglia

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Reviewed 7 January 2017 via mobile

We went on 5 January just after 5 to celebrate a family occasion. A waiter immediately took drink orders. We ordered food and it came piping hot. The manager came around to check on all the patrons to see if they are happy. Good food, reasonable prices.

1  Thank Marna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panarottis, Guest Relations Manager at Panarottis Vaal Mall, responded to this reviewResponded 16 January 2017

Dear Marna N,

Thanks so much for taking the time to send us your feedback.

We are thrilled to know you enjoyed your special occasion with us. Delivering excellent food and service is what we live for - glad you experienced just that!

We hope to offer you many more good experiences with us in the future!

Kind regards,
Panarottis Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016 via mobile

Absolutely terrible experience. We left before placing orders. Tables are very dirty, and no waiter showed up to to take our orders. The only one waiter closeby avoided eye contact. After asking the person that seemed to be the head waiter or floor manager, she wasn't interested in helping either.

Thank Elisabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panarottis, Guest Relations Manager at Panarottis Vaal Mall, responded to this reviewResponded 16 January 2017

Dear Elisabeth F,

Thank you for taking the time to send us your feedback. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service we pride ourselves on.

If you would like to discuss this further, please forward this review and your contact details to customer-care@panarottis.com, and we'll get in touch with you.

Kind regards,
Panarottis Family

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Reviewed 13 December 2016 via mobile

Family enjoy Panarottis very much, we visit the place frequently as a family it is so accommodative. Staff very polite atmosphere friendly.

Thank tmako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panarottis, Guest Relations Manager at Panarottis Vaal Mall, responded to this reviewResponded 27 December 2016

Dear tmako,

Thank you for taking the time to review our family restaurant.

Customer service is very important to us and we are pleased to hear you received excellent service.

We look forward having you back here!

Kind regards,
Panarottis Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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