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Vijay127
Centurion, South Africa

Nice but can be better..

Review of Emerald Hotel
4.0 of 5 bubblesReviewed 28 Mar 2024
Originally booked the Chalets as we wanted to be close to the river but on arrival , late afternoon were put off by the loud noise of other patrons and the boom-boom of the large number of taxis, we were ably assisted by Thabo to upgrade to the Hotel. If you want a quiet, romantic weekend the we will suggest that you stay away from the chalets.
Date of stay: March 2024
Room Tip: Roads to the location are badly potholed, surprise, surprise so try to avoid night...
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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3 - 8 of 1 625 reviews
Reviewed 11 January 2024

A safe haven especially for kids. A shuttle pick up every 30min from reception to the Aquadome. Don't despair if you forgot the salt & pepper, a convenience center is less than 2km away and the Vaal Mall is 10 minutes away. A mini market is at the reception but too expensive. Be sure to pack a flay swatter & insect repellent. The resort needs to do something about the flies. 80% friendly staff. Use the Waze app, it takes you directly to the reception to check-in. The chalets are 2 star with fully equipped kitchen. They are in the process of renovating chalets, be sure to ask for the newly renovated chalet. Would visit again.

Room tip: Aquadome opens at 9:30 am, so it is best to go early. It starts getting crowded from 11:30. There are lockers on site, take your own lock.
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2023

The Staff are below average for Helpfulness, Friendlyness and Respectless towards GUESTS. Guests Are the only Reason for the Existance of a Hotel and the Only Reason for having Staff. At first apperance the garden, parking area and grounds are clean, but the garden needs attendance. Reception Staff are Not Helpful, do Not offer Assistance with luggage. Guests have to wait at check-in desk, until the Clerk has finished staring at the computer or finished talking to colleague. Rooms are clean and functional, but decor is dated. Maintenance on buildings are totally neglected. The restaurant staff are extremely slow and unwilling to assist. One has to walk towards them where they are standing, seemingly hiding from Guests. Orders are incomplete, when eventually received. Buffet style breakfast is well prepared and varied with good quality. Please, do Not Expect much from restaurant staff, as it seems they have the idea that Guests should rather self serve and not bother them. Senior Staff Members were Not Visible Anywhere. This is an important function of Management, but Emerald resort does Not realise the Importance. The lack of Service from Staff is a clear indication of a Lack of Guidance from Management. This could EASILY be turned to better, IF Management realise Their Responsibility towards Guests and the establishment. Stand up and Manage Yourselves and Staff and All will change towards an enjoyable and memorable experience to Guests.

Room tip: If You Do Not Expect Anything from Staff, are willing to assist Yourself, do Not need Respect and Service, You are welcome to stay.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank hdforhotels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2023

Unhappy family of 4
We were very disappointed as we booked 2 x1 bedroom chatlets with an extra large double bed from 19th to 21st November,on Booking. Com. We arrived to be shown into shabby twin bed chatlets . Chatlets really need renovations. We were offered an up grade at a further cost of R800 . We wanted to speak to the manager to reduce the cost but he was not available. We were told to pay the extra money or check out. We paid but were given a 1 room unit in a double chatlet n also far apart. Don't think we will stay here after our experience .

Date of stay: November 2023
Trip type: Travelled with family
Thank Road21685795433
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2023

Emerald Resort is a lovely place to Getaway from the hustle and bustle of city Life. Besides one bad apple I really had a wonderful time. We stayed in the hotel in February and unfortunately the reception could not guarantee the same room and therefore I chose self-catering. All the new units are in mint condition which made the experience so much better. Also check out the Aquadome.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jtoeff653630
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2023

Overall, I had a great stay.

The room bedding was super white and clean in all three days.

I enjoyed the breakfast, the lady who helped with eggs was also quite nice.

There is also a gentleman who helped one of my colleagues with her luggage, to take it from the reception to the floor up, that was very thoughtful and kind.

I also enjoyed the tranquillity at the gym facility.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sbusisokhuboni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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