Enjoyable. Child friendly environment
Suitable for all ages
Aqua dome suitable for all type of weather
Lots of entertainment
Only issue a a baby cot was not available although requested when booking was doneMore
- Free Wifi
- Free Parking
Was not happy at all with the quality and cleanliness of the rooms and shower. Furthermore was told that we need to use a hand towel to wipe our 2 year old child as the hotel staff are not allowed to give more than 2 Bath towels per room. But they were aware that we requested a baby cot. The showers do not have any pressure and the shower heads need a upgrade. Room was dirty with weird food particles on the floor that was left from previous occupants and not cleaned.
Please accept our apologies for the poor service you received. We will certainly look into the cleanliness of the rooms with our housekeeping team and chat to the managers who were on duty during your stay. We’d like our guests to know that no request is too large or too small, I apologise if yours wasn’t fulfilled. We will also look into the maintenance issues in the shower, thank you. We hope you visit us again and notice a vast difference in your experience.
my family and I enjoyed a short stay at the Emerald River Chalets during December 2016. We were pleasantly surprised upon our arrival as the 3 star chalet housed everything we needed including aircon and DSTV! The swimming pool and surrounds was awesome. We thoroughly enjoyed that there was a shuttle service that fetched us at our chalet and dropped us off at either the Aquadome, Animal World or Casino.
We’re so pleased you had such a relaxing break and thank you for your feedback. The complimentary shuttle service that we offer our guests as a convenient way of getting around the Resort often receives very good feedback. I hope that you and family tried a game or two of ten-pin bowling, adventure putt-putt or wall climbing too? We look forward to seeing you again soon.
I'll definitely return as our stay is always pleasant. The staff is friendly and we had endless fun at Emerald Resort and Casino. My kids enjoyed all the activities, especially visiting the animal farm.
Hello R A
Thank you so much for your wonderful feedback. We’re so pleased you had such a great stay as we place a high value on keeping our customers happy and coming back for more. We look forward to welcoming you all back again soon.
My family has been at the resort in 2015 September booked at chalets, we enjoyed the time we spent. During the last visit what was exciting was the game drive with the guy by the name of Thabang. We appreciated the service he offered.
We will let Thabang know that you enjoyed his Game Drive. Each of our guides are the best at what they do and they love their job! Thank you for all the great feedback and we look forward to hosting you again soon.
the service received was excellent. All the shuttle drivers are very friendly and helpful. The call out shuttle is very quick. Rooms are very clean, Bedding is very comfortable, and the bathrooms are very clean.
Thank you so much for your kind words. We consistently receive such great feedback about our shuttles so thank you for affirming that part of our service as well as all the other aspects you found to be satisfactory. Many thanks indeed. We look forward to seeing you again.