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Emerald Resort & Casino
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Reviews (1 071)
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All reviewsanimal worldaqua domebush lodgebreeze restaurantadventure golften pin bowlingputt putthigh stakesanimal parkwall climbingshuttle serviceget awaythe rivervalue for moneywhole familyself cateringfriends and family
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146 - 151 of 1 071 reviews
Reviewed 8 January 2017

my family and I enjoyed a short stay at the Emerald River Chalets during December 2016. We were pleasantly surprised upon our arrival as the 3 star chalet housed everything we needed including aircon and DSTV! The swimming pool and surrounds was awesome. We thoroughly enjoyed that there was a shuttle service that fetched us at our chalet and dropped us off at either the Aquadome, Animal World or Casino.

  • Stayed: December 2016, travelled with family
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Review collected in partnership with this hotel
Thank so457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent P, Manager at Emerald Resort & Casino, responded to this reviewResponded 10 January 2017

Hello so457

We’re so pleased you had such a relaxing break and thank you for your feedback. The complimentary shuttle service that we offer our guests as a convenient way of getting around the Resort often receives very good feedback. I hope that you and family tried a game or two of ten-pin bowling, adventure putt-putt or wall climbing too? We look forward to seeing you again soon.

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Reviewed 7 January 2017

I'll definitely return as our stay is always pleasant. The staff is friendly and we had endless fun at Emerald Resort and Casino. My kids enjoyed all the activities, especially visiting the animal farm.

  • Stayed: December 2016, travelled with family
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Review collected in partnership with this hotel
1  Thank R A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent P, Manager at Emerald Resort & Casino, responded to this reviewResponded 10 January 2017

Hello R A

Thank you so much for your wonderful feedback. We’re so pleased you had such a great stay as we place a high value on keeping our customers happy and coming back for more. We look forward to welcoming you all back again soon.

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Reviewed 7 January 2017

My family has been at the resort in 2015 September booked at chalets, we enjoyed the time we spent. During the last visit what was exciting was the game drive with the guy by the name of Thabang. We appreciated the service he offered.

  • Stayed: December 2016, travelled with family
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Review collected in partnership with this hotel
Thank 227klm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent P, Manager at Emerald Resort & Casino, responded to this reviewResponded 10 January 2017

Hello 227klm

We will let Thabang know that you enjoyed his Game Drive. Each of our guides are the best at what they do and they love their job! Thank you for all the great feedback and we look forward to hosting you again soon.

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Reviewed 6 January 2017

the service received was excellent. All the shuttle drivers are very friendly and helpful. The call out shuttle is very quick. Rooms are very clean, Bedding is very comfortable, and the bathrooms are very clean.

  • Stayed: January 2017, travelled with family
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Review collected in partnership with this hotel
Thank 487cn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent P, Manager at Emerald Resort & Casino, responded to this reviewResponded 10 January 2017

Hello 487cn

Thank you so much for your kind words. We consistently receive such great feedback about our shuttles so thank you for affirming that part of our service as well as all the other aspects you found to be satisfactory. Many thanks indeed. We look forward to seeing you again.

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Reviewed 6 January 2017

Although a bit overpriced, it was a good stay. The rooms are very clean and neat. Staff very friendly and helpful. The evening we stayed there was a NYE party and the path to the casino was blocked off and a detour had to be taken. Overall good stay.

  • Stayed: December 2016, travelled as a couple
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Review collected in partnership with this hotel
Thank MariettePittaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent P, Manager at Emerald Resort & Casino, responded to this reviewResponded 10 January 2017

Hello MariettePittaway

Thank you for staying with us and over one of our busiest times of the year. We appreciate your understanding while we were ensuring our New Years Eve party goers had a great time. I’m sure you’ll find that on your next visit you’ll enjoy your stay even more.

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