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1 - 6 of 15 reviews
Reviewed 6 December 2019

I've been at this property now for a couple of days (have now uploaded photos) and whilst on day one I was delighted by the square footage, the room having a lounge area and washing machine, by day three I have come to the realisation that this property doesn't supply the basics and is in dire need of deep renovation.

Whilst its a decent sized space, the biggest issues are:
Shabby sofa / furniture that is worn and lumpy and must be replaced with upholstery and buttons falling off.
Fitted wardrobe is off its rails and doesn't close properly (this could be so easily fixed before a guest arrives).
10+ year old TV connected to an SD DStv decoder (not PVR, Not HD) via composite cable and a 14 inch CRT TV from the 1990s in the bedroom - so easily replaced without needing full room renovation .
Rain water flooding into room and making carpets wet
Shower head can't be moved downwards and away from the shower door causing flooding of the bathroom. Again something that can be easily fixed.
No Iron or Ironing Board in the room, despite having a washing machine, this property doesn't even provide the basics of an iron and ironing board which can be found in almost every other hotel worldwide.
Limited privacy as the whole length of the space has full length windows with the curtains not fully covering the windows.
Light switches and other fixtures and fittings falling off or broken.

Despite this, staff have been friendly and generally helpful, but for the price this place is hugely disappointing and doesn't meet basic standards for repair / and basic equipment etc. e.g. room TVs. There is little I can commend to anyone and I feel rather let down by the whole experience. I would no recommend staying here again under any circumstances as there are so many options at much better prices.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank justinhewelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites, responded to this reviewResponded 9 December 2019

Dear Mr Hewelt,
We thank you for your valuable feedback. We sincerely apologise for the areas of concern you have raised. We are looking at a refurbishment of the apartment in the not too distant future. We have addressed these areas of concern to the necessary heads of department and we assure you this is not our normal standards. We hope to welcome you back again in order to better serve you.
Best wishes
The Raphael Suites Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019

Nice appartement overlooking Nelson Mandela Square. The surrounding air conditioning a bit nosy.
Easy accès to mall and restaurant. Room could need a revamp in decoration and appliance. Breakfast at the Maximilian restaurant

Date of stay: October 2019
Trip type: Travelled with family
Thank mjanser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites, responded to this reviewResponded 28 October 2019

Dear Mjanser,
Thank you for your kind review on TripAdvisor. It was a pleasure to have you stay with us and we have taken note of your concerns. We do look forward to welcoming you back again soon.
Best wishes
The Raphael Suites Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2019 via mobile

Short of staying at one of the other hotels in the vicinity, you couldn’t get any closer to the shopping centre & Nelson Mandela Square. Restaurants & bars everywhere.
Stayed in a grand suite. Very grand indeed. Came with it’s only plunge pool & a family of pigeons, which made the place homely.
The staff were just excellent, just couldn’t do enough for their guests.
Only minute niggle, TV’s in either room need updating with DSTV connectivity. A pain constantly walking into the living room to change channels. Aside of that, just a great stay.

Date of stay: August 2019
Trip type: Travelled with family
Thank Grunter2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites, responded to this reviewResponded 29 August 2019

Dear Grunter2014
Thank you for your kind review onTripAdvisor. It was a pleasure to have you stay with us and we are happy to note you ejoyed your time with us. Thank you for bringing the concerns of the DSTV connectivity to our attention. We will pass on your kind review to the members of staff and we look forward to welcoming you back again soon.
Best wishes
Jackie Gordon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2019

Quiet. Clean and beautiful. Close to all the action. The Hotel is hidden away from the noise and attention of the Michelangelo but still offers the same comfort. It is right on the square and surrounded with amazing restaurants and good shopping.

Room tip: Choose rooms that over the Nelson Mandela Square
Date of stay: May 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank kunlea2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieseD1, Manager at Raphael Penthouse Suites, responded to this reviewResponded 10 June 2019

Dear Kunlea2013,
Warm greetings from Raphael Penthouse Suites, many thanks for taking the time to give us such a detailed review of your stay with us, we are very grateful for your feedback.
I am pleased to see that you have enjoyed your overall experience with us, we do our very best to ensure we exceed guest expectations with our high service standard and passion.
I will ensure I pass on your kind review to the rest of the team, positive feedback is always well appreciated!
We look forward to welcoming you back again soon.
Kind regards,
Mariese du Toit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2019

We are a family of four. We booked in at the
Raphael Penthouse Suites on the SAT 20th April 2019.

1) When we arrived with a trailer, and baggage and 2 kids, I could not understand for the life of me, HOW CAN you let guests park "ON THE ROAD" where taxis and other traffic fly pass you, just missing you, to book in and off load? its does not make any sense to have it like that. My wife and children were at risk for 1 hour!! You have to fix the area where people get off, and it was raining !!! NO roof over your head, so we all got wet and so did the luggage. (not the porters fault, he did his best, its the setups fault.)

2) After an hour, got into the room!!!
kitchen was nice, lounge was nice, thats it !!!
BAthroom was dirty and sandy
balcony OH NOW, i cant even write about it.
room was smelling of cigarettes,
fridge very dirty.

air con was not working, (was told to cal maintenance)
u just arrive from a long drive theres no time for that nonsense,
(why was is not taken care off before)_ ???

tv remotes not working,

Thats when i HAD IT !!!

I must mention the 2 gentlemen in charge, very helpful, tried to make the mess of the hotel not seem so bad.

I complained at the reception and I demanded to be transfered immedialtely,

They then called the MICHAEL ANGELO HOTEL,
and there, all was sorted.

I was transfered to the other hotel, a quick walk throught the mall, and we were sorted out with class and speedy service.

But I lost 4 hours of my 1 night get away :(

Ill never stay at the Raphael penthouse suites again.

"a concerned legacy hotel member"

Date of stay: April 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank silveraxe12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieseD1, Manager at Raphael Penthouse Suites, responded to this reviewResponded 24 April 2019

Dear Silveraxe12,
Please accept our sincerest apologies for the service deficiencies you encountered on your recent stay with us.
We pride ourselves on delivering 5* service to all our guest and we definitely fell short this time.
As a gesture of good will we would like to offer you a 1 night complimentary stay with us and allow us the opportunity to rectify your experience with us.
Please contact us directly to book your complimentary stay.
Once again please accept our sincerest apologies for your recent stay.
Kind regards,
Mariese Du Toit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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