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All reviews shopping mall nelson mandela square sun deck direct access sandton city convention center excellent hotel business trip enjoyed my stay concierge convenience leisure gym conference joburg proximity porter
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Reviewed 24 September 2018

Staff were quite responsive to my very early check-in. The room was quite clean and quality above the standard paid for.. Hotel has a spectacular Atrium enhanced by a huge string of lights chandelier. Breakfast was elaborate and tasty. Proximity to the Sandton Convention Center where my conference held - connected via a well lit sky walk - was an added bonus, as well as proximity to the mall. Courteous/Polite/knowledgeable staff, including Security. Great value for money and highly recommended.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Coastal260964
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 25 September 2018

Dear Valued Guest

Thank you for choosing to stay with us at Sandton Sun and for taking the time to share your experience with other travellers on Trip Advisor. Your views are of utmost importance to us and thank you for your positive comments about the hotel.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2018 via mobile

My wife and I stayed for a night in between busy meetings and work commitments. The hotel was very busy, but from the concierge desk, to the staff in the restaurant,everyone was friendly and helpful. A great accomplishment considering how busy the hotel was.

Our room was neat, clean and well appointed and a real bonus was the proper coffee served in the room. I found the room quiet, despite city traffic way down below and the bed was comfortable.

Breakfast the next morning was a real treat. I think this should be the standard to which hotels are measured. Fresh croissants, breads, fruit and cheese and a selection of cold meats from the all over the world! We never got to the dishes from hot selection as we were done after our cold breakfast buffet, but I will make sure to return for a second breakfast run soon.

The staff dressed especially for heritage day on Friday and i was pleased to see how proud the team are of their history and customs.

I will definitely plan another romantic treat with my wife at this hotel in the near future!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Ian_Venter
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 25 September 2018

Dear Valued Guest

Thank you for choosing to stay with us at Sandton Sun recently and for sharing your experience with us.

Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.

Warmest Regards

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Reviewed 23 September 2018

Excellent hotel - top rate rooms, fantastic service and staff. Amazing Atrium and glass elevators. Fantastic breakfast, tea and other meals. Direct entry to Mall and Convention Centre. Alluring and beautiful scent throughout atrium and lobby. Front Desk, Concierge and Bell Desk all provide excellent service. Housekeeping very polite and efficient. Private cars and taxis available on immediate notice. Will definitely recommend to family and friends and will stay there again.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank LarryBda
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 25 September 2018

Dear Valued Guest

Thank you for your positive feedback and also for choosing to stay with us at Sandton Sun. I am delighted that you enjoyed your time with us and I hope we have the opportunity to see you on many future occasions.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018

Review
We stayed at the hotel on 13-14 September
Although it was a short stay, we stayed around 7 days in the previous year in the same hotel when we were visited Joburg in-depth. The consistency in quality year-on-year was very well appreciated.

Location
The hotel is ideally located in Sandton Mall. On level 6, you get access to the shopping mall – and this is extremely nice and convenient. You feel quite safe with this kind of facility, without the need to leave any building to do shopping. And the mall has lots of food shop options.
Even leaving the hotel during the day feel safe since Nelson Mandella Square is nearby and this is a quite chic quartier.
Score 5/5

Room
The room is very large and comfortable for two adults. We have a very large office desk, comfortable room, large bathroom with a luxury style, safe in room. Room amenities are superb with lots of Shower cap, gel etc.
Room cleaning also appeared to be good. The floor is carpet made. You get a beautiful city view on the outside window. Perhaps they can consider inserting a small WC shower spray.
4.5/5

service quality
The service quality was decent. We didn’t get to speak a lot with the staffs around, especially since we did not have dinner there, but during the short breakfast service, we found the service to be ok.
Score 4/5
Food
Breakfast is very nice and lots of options. You will love the croissant, the fruits, the cappuccino and everything!
Score 4.5/5

Other facilities
Didn’t have time to explore other parts of the hotel – I doubt they have a gym

Overall 4.5/5

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Y7959ZRmichaelh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 25 September 2018

Dear Valued Guest

Thank you for your feedback and for advising us of your recent stay with us.

Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with the heritage of the Sandton Sun. Our gym is situated at our sister hotel linked across the sky walk.

We appreciate your opinion and we look forward to welcoming you back in the not too distant future.

Warm regards

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Reviewed 21 September 2018

My husband and I had a wonderful 2 night stay at the Sandton in late August prior to our departure for a safari. We were with several friends, and we all agreed everything was top notch.....the rooms large and well appointed, the beds very comfy, service above and beyond, and the food in their restaurant is excellent highlighted by the sumptuous breakfast buffet. There is a large upscale mall attached to the hotel, but we were too busy sightseeing to really take advantage of the available shopping.

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank BKandCB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 25 September 2018

Dear Valued Guest

Thank you for your positive feedback and also for choosing to stay with us at Sandton Sun. I am delighted that you enjoyed your time with us and I hope we have the opportunity to see you on many future occasions.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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