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Reviewed 30 October 2017

The hotel was up to the usual high standard I have come to expect. The check in was efficient all paperwork was ready upon arrival. The room was clean and the room service quick and the food excellent.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Sydney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 2 November 2017

Dear Valued Guest
Thank you for choosing to stay with us at Sandton Sun and for taking the time to share your experience with other travellers on Trip Advisor. Your views are of utmost importance to us and thank you for your positive comments about the hotel.
We look forward to welcoming you back.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

What an amazing experience! The staff are so friendly, from the reception to the restaurant staff, to the cleaning staff. Their service is really amazing! We felt so at home. The vibe on the deck is so good and the food is really amazing! Would definitely stay here again!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank angiemA3899NG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 2 November 2017

Dear Valued Guest

Thank you for your positive feedback and also for choosing to stay with us at Sandton Sun. I am delighted that you enjoyed your time with us and I hope we have the opportunity to see you on many future occasions.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

Great stay, except limited WIFI. The rooms were very great and the fact that cleaning is done twice a day, this was excellent. I liked all the views and service from the people. One of the hotel receptionist was extremely excellent, I would give out her name when required

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank kabelom178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 2 November 2017

Dear Valued Guest

Thank you for your feedback and for choosing to stay with us at Sandton Sun. Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.

We hope to have you stay again in the near future.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

Ideal location attached to Sandton mall, valet parking at very reasonable prices,fabulous and luxurious accommodation which is spotlessly clean,stunning roof top evening setting with fire pits and good views.Nice pool area and gym availability via a walkway to connecting hotel.
All of the hotel personnel were extremely friendly and helpful with one exception (as below)
Only negative points are the sun deck drinks service is very slow and the restaurant manager Very unaccommodating and quite confrontational.
This however does not out weigh the rest of this fabulous hotel and I would highly recommend it.

Stayed: October 2017, travelled with friends
Thank Elliottness66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 2 November 2017

Dear Valued Guest

Thank you for your positive feedback and also for advising us of the service received on the deck.

Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with the heritage of the Sandton Sun.

I would therefore like to use this opportunity to offer my sincerest apologies for the inconveniences caused to you, and we look forward to welcoming you back in the not too distant future.

Best regards

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Reviewed 24 October 2017

Excellent room. Cleanliness and hygiene beyond reproach. Bathrooms way above average. Security good but have potential gaps. Staff courteous and engaging at all times. Slightly overpriced based on similar level and standard world wide. Take care that price for online booking seems to change and increase exponentially over time the closer to arrival time you book. Better to book way ahead of time. Breakfast good but no turkey or beef bacon available for people who do not eat pork. WiFi fidgety and sometimes difficult to connect.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank The-Mariner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 2 November 2017

Dear Valued Guest

Thank you for choosing to stay with us at Sandton Sun recently and for sharing your experience with us.

Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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