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“Very nice hotel, excellent food, fantastic concierge service!”
Review of Sandton Sun

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Sandton Sun
Ranked #4 of 46 Hotels in Sandton
Certificate of Excellence
Reviewed 4 October 2017

We stayed at the Sandton Sun as our jumping off spot to begin our safari. Very nicely furnished hotel with a comfy bed, great linens, helpful staff, and tons of amazing food! What was even better than all this, though, was the service we received from the concierge staff. We needed to deposit a couple of our bags at another tsogo hotel near the airport - the Southern Sun, also great and super convenient - for when we returned to Jburg after our safari. A terrific concierge staffer at the Sandton Sun advised us and arranged for our bags to be taken by taxi to the new hotel. We asked the taxi driver - who also deserves a shout out for great service - to ask the hotel to email us when they received our bags, and they did so immediately. Both hotels' staff and the taxi driver provided excellent, courteous service and we recommend them all.

Room Tip: I always recommend that people ask for a room away from elevators, pools, and vending machines.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank diane p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 16 October 2017

Dear Valued Guest

Thank you for your positive feedback and also for choosing to stay with us at Sandton Sun. I am delighted that you enjoyed your time with us and I hope we have the opportunity to see you on many future occasions.

I am pleased that our Concierge had a personal impact on your time here and I will ensure that they are recognised for this. Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with the heritage of the Sandton Sun.

We appreciate your opinion and we look forward to welcoming you back in the not too distant future.

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33 - 37 of 952 reviews

Reviewed 4 October 2017

Our stay at the Sandton Sun was great. The room facilities were fantastic and the bed was a dream! The choices on the breakfast buffet were unbelievable and there were plenty of options to dine in the evening. The Hotel is extremely well located for amazing shopping and a great selection of excellent restaurants in Mandela square. The staff were very helpful and the concierge organised a great Soweto tour for us. Definitely everything you need for and indulgent enjoyable visit to Johannesburg !

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank dianey349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 16 October 2017

Dear Valued Guest

Thank you for your positive feedback and also for choosing to stay with us at Sandton Sun. I am delighted that you enjoyed your time with us and I hope we have the opportunity to see you on many future occasions.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

A recent short business visit with a very high pressured travel and meetings itinerary meant that one needed quality rest in the shortest time.
Excellent dinner choices in the restaurant with a menu full of very well prepared small and larger dishes, with all dietary restrictions taken care off. Somer pleasant surprises and interesting flavours.
Lovely evening on the restaurant balcony overlooking the city.
Very helpful security and concierge staff.
Connected to the Sandton City mall and by sky walk to Mandela Square with multiple restaurant options.
Great hotel for large group bookings as well. Actually saw the
Protea Cricket Team Staying here.

Stayed: September 2017, travelled on business
Thank JohanvZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

This was my second visit to the hotel. The staff was really friendly and helpful. As I register last time to their loyalty program, I was able to do the check-in at the business suits (no queue) and they gave a room on the top floor. The room was very clean and by being on the top floor there was no noice from the bar downstair. I recommend this hotel for trips to Johannesburg.

Stayed: July 2017, travelled on business
Thank J0nathanGarcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 3 October 2017

Dear Valued Guest

Thank you for your feedback and for choosing to stay with us at Sandton Sun. Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.

We hope to have you stay again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

Keep the high standard up at all times.The rooms were all cleaned up and ready for us. The directions on the hotel were all clear. the connection to the convention center was an awesome idea to have guests walking under cover to get to the desired halls.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 932mandlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandton Sun

Address: Cnr Fifth & Alice Lane, Sandton 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Sandton
#4 Luxury Hotel in Sandton
#8 Business Hotel in Sandton
#9 Romantic Hotel in Sandton
Price Range: R2 374 - R3 708 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandton Sun 5*
Number of rooms: 326
Official Description (provided by the hotel):
Located in the heart of Johannesburg's business district and connected to the most luxurious shopping centre in the city, the hotel offers 5-star accommodation and a range of business and leisure facilities to all travellers, including state-of-the-art boardrooms, conference and banquet facilities. The menus at the award-winning restaurants are seasonal and sustainable while the outdoor deck offers breath-taking views of the city. Everything from a sundowner deck to a luxurious spa can be found under one roof, highlighting accessibility and connectivity ... more   less 
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Also Known As:
Sandton Sun Hotel Sandton
Sun Hotel Sandton

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