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“Great experience”

Lacuna Bistro & Bar
Ranked #25 of 626 Restaurants in Sandton
Price range: R 1 509 - R 9 433
Dining options: Breakfast, After-hours, Outdoor Seating, Private Dining, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Outdoor Seating, Private Dining, Reservations
Reviewed 7 April 2017

Fantastic help from management to arrange everything for a group dinner (18 people) from seating to special dietary requirements. The set menu dinner took a long time to complete but the food was great. Overall a great experience!

Date of visit: April 2017
    • Value
    • Service
    • Food
1  Thank QuintonConroy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
melany_vaughan, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 10 April 2017

Dear Valued Guest,

Thank you for your feedback. We are so pleased to hear that you enjoyed your dining experience with us. We hope to be able to welcome you back again soon.

Kind Regards,
Melany Vaughan,
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (333)
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99 - 103 of 333 reviews

Reviewed 5 April 2017

Good menu with nice selection. Colleague and I had 2 course meal which was very good value. T-Bone steak was very tasty! Excellent service from Jabu and Zintte. Zintte was very helpful with wine selection and Jabu was all smiles and enthusiasm!

The breakfast buffet was good too with a wide range of hot and cold options - lovely fresh fruit!

Date of visit: April 2017
Thank Nick_Va_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
melany_vaughan, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 6 April 2017

Dear Valued Guest,

Thank you for your wonderful review of Lacuna Bistro. We are so thrilled to hear that you enjoyed your meals, and experience as a whole, and we do hope to see you again soon.

Kind Regards,
Melany Vaughan,
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

Food was ok, nothing memorable, with terrible service. Unsure if they were short of staff for their dinner period, but you often had to wait and eventually call someone for service. Waiter also didnt hear my dessert order correctly.

Date of visit: March 2017
    • Value
    • Service
    • Food
Thank JasonJ2707
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
melany_vaughan, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 28 March 2017

Dear Valued Guest,

Thank you for your review of Lacuna Bistro. We appreciate you bringing these points to our attention so that we may address your valid concerns within the departments.

Kind Regards,
Melany Vaughan,
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017

From booking the high tea for 25 ladies to setting up our own decorations Lacuna Bistro was nothing but accommodating. The service was great and the food was amazing :)

Date of visit: March 2017
    • Value
    • Service
    • Food
Thank Stephanie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
melany_vaughan, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 22 March 2017

Dear Valued Guest,

Thank you for your wonderful feedback, and for choosing Lacuna Bistro for this special occasion. We are so happy to hear that you enjoyed your time with us, and we hope to see you again soon.

Kind Regards,
Melany Vaughan,
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

Nice location with a friendly welcome.

We sat down for dinner and had the option to choose between 2 reserved tables. We felt like ordering some craft beers but the only one the waiter could remember was Jack Black... the other beers they had the waiter described with an explanation of how the label looks like :0 My husband rather then took a walk to the bar to have a look at what they had.

My husband had the chicken and prawn curry and I the red wine poached fillet. Both dishes was ok, not bad but we've had much better. The curry was a bit on the dry side and would have been way to hot if I had ordered it. My filet was very well presented and I loved all the different tastes on my plate - except for that of the fillet. In future I will rather stay away from poached fillet - just not my thing.

For dessert we ordered the parfait with poached strawberries and ice cream as well as the chocolate tart. Both dishes again very well presented but the parfait dish was a bit of a let down in taste, variety and size. The tart was the best dish of the night.

To finish of the meal we then ordered a cappuccino for my self and an irish coffee for my husband. A few minutes later the waiter returned saying that the ice cream they use to make the irish coffee was finished - upon stating that cream is used for irish coffee and not ice cream he apologized stating that the cream was finished. So we then opted for a whiskey don pedro instead. When our drinks came, I got my cappuccino and my husband got an irish coffee. We were quite surprised but happy. Upon enquiry with the waiter he stated that the other waiter got confused :/

Service really lacked - although all waiters were friendly they were clueless and looked lost...

Date of visit: March 2017
    • Value
    • Service
    • Food
Thank Bokkiekie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
melany_vaughan, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 15 March 2017

Dear Valued Guest,

Thank you for sharing your detailed feedback with us. We are so sorry to hear off all the hiccups encountered during your meal. I assure you that each point will be addressed with the team, and the service issues identified will be rectified.

Kind Regards,
Melany Vaughan,
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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