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The Maslow
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Reviews (936)
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All reviewsafricology spalacuna bistroshuttle serviceroom servicebusiness hotelrooms are modernbeautiful hotelfree shuttlenelson mandela squareconference facilitiesbusiness tripconcierge deskcoffee machinesandton citysouth africathe hotel offersexcellent breakfast
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Reviewed 7 January 2018 via mobile

We've spent 2 nights in the Maslow hotel in November. The facilities were ok but service was horrible. We prepaid our holidays directly with sun international in Mauritius so as to be hassle free. We booked 2 communicating rooms. We reached their at 10 pm and were informed that they could not offer the 2 communicating rooms. Our 8 yr old kid would have to sleep 2 storeys higher ( which we did not accept of course). We ended sleeping 3 people in a queen size bed. When we booked, we were also offered a R 1000 gift to spend at Sandton Mall which we were to redeem at the Maslow reception. When we asked them at Maslow, it was refused as this was only for your second stay in the hotel. For these 2 incidents, we requested a refund. They told us they would contact their colleague and get back to us. We are now 8 weeks later and still no news from them. Sun international service is weakening seriously. Be careful: they sell items to you, take your money, then deny the service on the D day. Be very careful with sun

Stayed: November 2017, travelled with family
Thank Pascal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chulumanco D, Customer Relations Executive at The Maslow, responded to this reviewResponded 17 January 2018

Dear Valued Guest,

On behalf of the entire team at The Maslow, please accept my sincere apologies for the incidents you encountered during your stay with us.

As a brand which prides itself on service and world class guest experience, we thank you for bringing this to our attention as the feedback enables us to target the problem areas and take the necessary action to ensure such situations do not occur again in the future. Please rest assured that these incidents will be sternly addressed with the relative team as it is with absolute regret that you were exposed to such an unpleasant experience with particular mention of the lack of service delivery across the board.

I hope that you will afford us another opportunity to restore your faith in our hotel again.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

The hotel is strategically located. They have a complimentary shuttle to the centre. It is packed with good facilities (swimming pool, outdoor pool, spa, sauna and fitness centre). The restaurant is quite good also.

  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Chaser8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chulumanco D, Customer Relations Executive at The Maslow, responded to this reviewResponded 11 January 2018

Dear Valued Guest,

What pleasant feedback, thank you! It gives us great pleasure knowing that we have fulfilled our guests expectations and that we have lived up to our guest promise of delivering great service throughout your stay with us. We appreciate your business and look forward to welcoming you back again soon.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Seemed Excellent to me.
Unfortunately I had only one night here so I couldn't really exploit the facilities (spa, gym...) but the rooms are beautiful, very nice bath room also. Breakfast is great, but The food of room service is average though.

Stayed: January 2018, travelled with family
Thank Tamar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chulumanco D, Customer Relations Executive at The Maslow, responded to this reviewResponded 11 January 2018

Dear Valued Guest,

Thank you kindly for sharing your Maslow experience with us on TripAdvisor. It gives us great delight to hear that your stay at the Maslow was a pleasant one and that you loved our rooms and the breakfast offering. We are sad to hear that you only spent one night with us but based on your review, we will be looking forward to welcoming you back in the near future.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Spent 12 nights with my family. The service was so bad even though the hotel was not that full. Our rooms were never replenished with the basics and the staff could not cope with the breakfast service.

Stayed: January 2018, travelled with family
Thank pileaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chulumanco D, Customer Relations Executive at The Maslow, responded to this reviewResponded 17 January 2018

Dear Valued Guest,

Thank you for sharing your experience with us. Please accept my sincerest apologies regarding the service your received during your stay at our hotel.

We take great pride in delivering to our guest’s satisfaction and it is clear that we did not deliver to our commitment, on this occasion. I do understand that you are not looking for reasons as to why the service you received was unacceptable but I would like to assure you that I will personally investigate the matter and ensure that this does not happen again in the future. Please accept my apologies once again and I hope that you will afford us another opportunity to welcome you back in order for us to restore your faith in us.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

Rooms are well equipped and spacious. Breakfast was excellent with view on swimming pool and garden. Well located with shuttle bus running every 30 minutes to Nelson Mandela Square directly from the hotel. Bar on ground floor.

Stayed: December 2017, travelled on business
Thank 2Geert2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chulumanco D, Customer Relations Executive at The Maslow, responded to this reviewResponded 11 January 2018

Dear Valued Guest,

Thank you for taking the time to share your Maslow experience with us. As a valued guest, we appreciate your feedback and are delighted to hear that you had such a pleasant stay with us. We are fortunate enough to be located in the heart of Sandton, and are happy to know that our guests appreciate our shuttle service. Looking forward to welcoming you back again in the near future.

Kind Regards
Nconco Dantile
Customer Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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