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Roving41687215378

Nice stay

Review of Sandton Towers
5.0 of 5 bubblesReviewed 15 Apr 2024
Sandton towers experience always exceeds my expectations. Great service as usual. Everyone is so welcoming

it is always a pleasure to be served by Onkarabile. He has great customer service. i will definitely be back again after the renovations
Date of stay: March 2024
Trip type: Travelled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Guest Services / Front Office at Sandton Towers, responded to this review
Responded 16 Apr 2024
Dear valued guest,

Thank you for taking the time to share your positive experience at Sandton Towers on TripAdvisor.

We are thrilled to hear that your stay exceeded your expectations and that you received great service from our team. Providing a welcoming and memorable experience for our guests is our top priority, and we're delighted that you felt well taken care of.

We will be sure to pass along your kind words to Onkarabile, who will be delighted to hear that his exceptional customer service made a positive impact on your stay.

We appreciate your loyalty and look forward to welcoming you back after the renovations. If there's anything we can do to further enhance your future stays, please don't hesitate to let us know.

Warm regards,
Busi Mayisela
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 855 reviews
Reviewed 12 April 2024

My staying in the hotel was very nice, I enjoyed it. Free breakfast to the room it’s just a great idea if you are in rush before your business meetings will start. The lounge which is on the top floor is also a brilliant idea and our waiter, Onka was very helpful and provide us excellent service. Thank you for that

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eviwl84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Guest Services / Front Office at Sandton Towers, responded to this reviewResponded 15 April 2024

Dear valued guest,

Thank you for taking the time to share your wonderful experience at Sandton Towers on TripAdvisor!

We are delighted to hear that you thoroughly enjoyed your stay with us and found our amenities, such as the complimentary breakfast service and the Clubfloor lounge, to be convenient and enjoyable. It's always our goal to provide a seamless and comfortable experience for our guests, especially those with busy schedules.

We will be sure to pass along your kind words to Onka, who will be thrilled to know that his exceptional service made a positive impact on your stay. At Sandton Towers, we take great pride in our attentive staff who go above and beyond to ensure our guests feel welcomed and well taken care of.

Once again, thank you for choosing Sandton Towers for your accommodation needs, and we look forward to welcoming you back for another exceptional stay in the future!

Warm regards,
Busi Mayisela
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024

I received the best service from Onkarabile Mokoto. Very warm, very friendly, always ready to help. Definitely made my stay much better. Best part of my stay. I enjoyed the afternoon tea and scones. The food was pretty good. The housekeepers were thorough

Date of stay: January 2024
Trip type: Travelled on business
Thank Dana O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Guest Services / Front Office at Sandton Towers, responded to this reviewResponded 8 April 2024


Dear valued guest,

Thank you very much for taking the time to share your feedback with us! We are delighted to hear that Onkarabile Mokoto provided you with exceptional service during your stay. We strive to create a warm and welcoming environment for all our guests, and it's wonderful to know that Mokoto's friendliness and helpfulness enhanced your experience.

We're thrilled that you enjoyed the afternoon tea and scones, as well as the delicious food offered during your stay. Our team takes great pride in providing quality culinary experiences, and we're glad to hear that you found it satisfying.

Additionally, we appreciate your acknowledgment of our housekeeping team's thoroughness. Maintaining a clean and comfortable environment for our guests is a top priority, and we're pleased that their efforts contributed to your overall enjoyment.

Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back for another memorable stay in the future!

Warm regards,
Busi Mayisela
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024

Sand towers experience is always excellent. The club floor with hosts of guests, use of boardroom and happy hour makes a business trip experience the best.
Service from Martin in an incident that happened at 01:59am was helpful thank you.

Ishmael when he is on duty he is helpful as well.

Onkarabile always outdoes his customer service whenever he is on duty always going the extra mile in service. The reason i always prefer the clubfloor.

I Cannot wait for the hotel to be refurbished.

Room tip: For business a lot of complimentary useful resources like the boardroom, breakfast with customers and entertainment at the club floor.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lorrainerutendoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Guest Services / Front Office at Sandton Towers, responded to this reviewResponded 2 April 2024

Dear valued guest,

Thank you immensely for sharing your stellar experience at Sandton Towers on TripAdvisor. We are elated to hear that our club floor amenities, including the boardroom access and happy hour, have enhanced your business trip experience.

It's wonderful to know that Martin was able to assist you during an incident at such an early hour. We'll be sure to pass on your gratitude to him. Additionally, Ishmael and Onkarabile are truly exceptional team members, and we are thrilled to hear that they consistently exceed your expectations with their helpfulness and dedication to outstanding customer service.

Your anticipation for our forthcoming refurbishment is greatly appreciated. We're equally excited about the enhancements that will further elevate your future stays with us.

Thank you once again for your kind words and for choosing Sandton Towers. We eagerly await your return for another exceptional experience.

Warm regards,
Busi Mayisela
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

Elizabeth Molomo the hostess is professional and upholding great standards for the hotel. We had terrific service. She’s a keeper!
The hotel is always clean and smells delightful. All of the staff are helpful and friendly. We love coming to this one!

Date of stay: March 2024
Trip type: Travelled with family
Thank kamini s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Guest Services / Front Office at Sandton Towers, responded to this reviewResponded 2 April 2024


Dear valued guest,

Thank you for your glowing review! We are thrilled to hear that Elizabeth Molomo and our team provided you with exceptional service during your recent visit. It's always rewarding to know that our efforts to maintain high standards and professionalism are recognized and appreciated by our guests.

We're delighted that you found our hotel to be clean and inviting, and we truly value your loyalty. Your kind words inspire us to continue delivering memorable experiences to all our guests.

We eagerly await your next visit and look forward to exceeding your expectations once again.

Warm regards,
Busi Mayisela
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

Friendly service across the board from all employees. Lesedi at front office was very pleasant and helpful.
Hotel has Clean large rooms, decent shower. The decor is quite dated and the refurbishment is well overdue.
Hotel is adjacent to the mall which is also great

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michael T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Guest Services / Front Office at Sandton Towers, responded to this reviewResponded 2 April 2024

Dear valued guest,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our friendly service provided by Lesedi and our entire team. It's always our priority to ensure that our guests feel welcome and well taken care of during their stay.

We appreciate your compliments on the cleanliness and spaciousness of our rooms, as well as the convenience of our location next to the mall. Your comments regarding the decor are duly noted, and we are actively working on plans for refurbishment to enhance our guests' experience further.

We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.

Warm regards,
Busi Mayisela
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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