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Protea Hotels
R 2 126
Fully refundable before Sat, 04 May
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R 2 120
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Trotter1300
A Great Location
4.0 of 5 bubblesReviewed 26 Jul 2023
The hotel was recommended by friends in South Africa. I booked a total of 4 double and one single room. One of the rooms had roaches. the occupants reported such to the front desk. an entire day went by and nothing was done. I went to the desk the next day to request that another room be given to the occupants. they were finally moved. Another friend requested to be moved due to party noise next to his room coming from the bar room. He was accommodated.
There also seemed to be an issue with Face towels and towels in general. They had to be requested. In some instances, none were left or taken away and not replaced. On a positive note, the breakfast was excellent and varied in selection. The wait staff was very professional. I had requested packed lunches due to having to leave early before breakfast. The hotel was very accommodating and had them ready for us. The hotel was centrally located, but due to limited entry space, was difficult to get in and out at times. The attached Bull Run restaurant had excellent cuisine and outstanding service. They were very accommodating one evening because we did not have reservations as we did on another night. In conclusion, I would stay here again. There were minor issues, but the staff was extremely quick to rectify situations.
Date of stay: July 2023
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16 - 21 of 1 289 reviews
Reviewed 22 June 2023 via mobile

My son and I booked two nights at the Protea Balalaika on a trip of South Africa to celebrate my 60th birthday and his graduation. We wanted to stay at the Protea as it is a heritage hotel. We even paid in advance to guarantee our room as suggested by the hotel. However, when we arrived at the hotel after a long day on safari, we were told that a large group had arrived unexpectedly and we would need to stay at another hotel! Completely ruined our experience. How does a hotel decide to give a room to new arrivals when that room is already paid for?! Incompetence at its worst. Definitely will not be staying at any Protea property in future and will not recommend to anyone.

Room tip: Totally avoid this place unless you like the "thrill" of being booted out after paying
Date of stay: June 2023
Trip type: Travelled with family
1  Thank Seetha S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2023

Thanks for a great stay. Rooms were excellent (a little far from reception) staff were always helpful and friendly.
Check in was easy. Breakfast was excellent. Thanks
Well situated near embassies and malls.
Thanks Dave

Room tip: Get a room close to reception.
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank krugerandmore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2023 via mobile

This busy hotel in Sandton gave us a seamless excellent service.
We arrived in the morning and they were kind enough to offer us room straight away.
They arranged our tours for Joburgh and surrounding areas.
And finally we wanted to stay an extra night but they were fully booked so they recommended a sister hotel nearby . They dropped us off on their routine shuttle. Thank you.
The rooms were clean.
The staff welcoming - thanks to Tulani (portering)
Enjoyed the buffet breakfast and dinner at Bulls Run.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank Madhumbe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 7 June 2023

Dear Treisy Inok,

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Balalaika Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

We hope to welcome you again soon.

Sincerely,
OLIVER LANGLEY
guestrelations@balalaika.co.za

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2023 via mobile

I thought the staff at this hotel and drivers were all lovely people who made me feel very welcome. The hotel is homely with a touch of class. Like Johannesburg in general the trees and garden in autumn were beautiful. Unfortunately no one replied to my emails as I had some questions before checking in. I was arriving from Europe so it mattered more to me. I had to get a business colleague also staying at the hotel to find out information. The Bull Ring restaurant and breakfast were excellent. The coffee bar made strong smooth espressos and very tasty oat bars.

Room tip: Follow the advice of reception and concierge they were very clear and helpful about places to go and see.
Date of stay: May 2023
Trip type: Travelled on business
Thank HughJKeenan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 2 June 2023

Dear HughJKeenan,

Thank you for choosing to stay with us and taking the time to give us your honest feedback regarding your recent stay with us.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Balalaika Team as a way of celebrating the great guest experiences we delivered.

Ensuring that our guests have a pleasant stay with us is our number one priority, however I do acknowledge that we did not entirely meet your standards and for that I sincerely apologize. I do hope that you may join us soon so we may turn this experience around for you.

Looking forward to hosting you soon, should your travels bring you back to the area again.

Sincerely,
Michelle Makamu
Guest Relations Officer
guestrelations@balalaika.co.za

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2023 via mobile

Everything about the Hotel is good, excellent location. Good connectivity, safe, good resturant and great room.

The hotel looks very old, but is maintained very well. The front desk can be bit more polite though.

The breakfast spread is also good and choice of vegetarian food is also there

Date of stay: April 2023
Trip type: Travelled on business
Thank Rajesh_sml
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 10 May 2023

Dear Rajesh_sml,

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating and a learning experience the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

We hope to welcome you again soon.

Sincerely,
Michelle Makamu
Guest Relations Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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