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Protea Hotel Johannesburg Balalaika Sandton
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Protea Hotel Johannesburg Balalaika Sandton
plouwrens
Port Elizabeth, South Africa

Very doable but nothing special

Review of Protea Hotel Johannesburg Balalaika Sandton
3.0 of 5 bubblesReviewed 29 Aug 2017
The staff are very friendly and seem to do their best to make things as comfortable as possible.
The room that i stayed in kept losing WIFI reception which made it very frustrating as we were there on business.
The overall state of the conference room was a little disappointing as the paint was peeling off the walls so it looked like it needed a little TLC.
I was not a fan of the cigar lounge being so close to the reception area as the smoke tended to flow through into the lobby, so people with asthma might be in for a tough time.
I like the fact that there was a shuttle service to the mall, very convenient.
it's location is perfect.
Date of stay: August 2017
Trip type: Travelled on business
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika Sandton, responded to this review
Responded 03 Sept 2017
Dear “plouwrens”
Thank you for taking the time to share your recent experience on ”tripadvisor”.
It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures.
I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service.
Thank you again for taking the time to share your feedback with us!

Sincerely,

Jörg Zwinscher
General Manager & TEAM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 August 2017 via mobile
Don't book as business traveler

This hotel is not suitable for a business traveler.
Unfortunately my company books this hotel.
The worst thing is the internet. It's free but does not work most of the time. Wi-Fi only.
Relogon all the time. And if you get it to work, speed is slow and it will disconnect for sure.
Unable to make videoconference calls.

The second bad part is the Bull Run restaurant.
We had dinner with colleagues. One ordered chicken kebab which had some raw meat. Undercooked
And I ordered a medium rare steak of bad meat quality and which came to the table well done. Overcooked. This also happened on an earlier visit.

Reception takes note of complaints but in the last year nothing had changed.

Best to avoid this hotel if you have the opportunity.

Date of stay: August 2017
Trip type: Travelled on business
Ask MOJJOM about Protea Hotel Johannesburg Balalaika Sandton
1  Thank MOJJOM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 14 August 2017

Dear "MOJJOM"
Thank you very much for your review on ‘TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures.
I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service
As a VALUED GUEST, I was disappointed to hear about your experience in the Bull Run restaurant. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.
Your valued feedback highlighted a number of areas for improvement that I have since shared with the Executive Chef and Restaurant Manager and our Front Office Team, who join me in offering their apologies for their team’s shortcomings.
If possible, kindly contact our Guest Relations Officer, Tessa Hovell by email on tessa@balalaika.co.za , or should you wish to discuss this further.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past.
We trust you will give us another chance to welcome you back and show you true Protea Hotel by Marriott Johannesburg Balalaika Sandton Hospitality.

Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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Reviewed 7 August 2017
some hotel areas need refurbishment but nice

location very good, nice dinning room, nice bar, nice garden, food average, nice room but not big, very quiet place to rest, business, or family vacations. a place to go again for sure. you can go walking to the city

Room tip: in the city centre
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Ask domingosg220 about Protea Hotel Johannesburg Balalaika Sandton
Thank domingosg220
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 10 August 2017

Dear "Domingos G"
Thank you for your words of appreciation on TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
One of our key priorities is to provide the highest level of friendly and courteous service.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past mixed with the modern feel.
How wonderful that you enjoyed our dining room, bar and our beautiful pool area. Yes, we are in walking distance from Nelson Mandela Mall and have a great location in the “heart “of Sandton.
We look forward to welcoming you back again soon.
Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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Reviewed 3 August 2017 via mobile
Average hotel

Room is cold with noisy refrigerator I dad to switch it off
Towels need to be more clean
Generally food is good specialty in bullrun restaurant
Some Reception staff need to be more friendly ( small smile can do good)
Average hotel for short stay

Date of stay: August 2017
Trip type: Travelled on business
Ask ttano about Protea Hotel Johannesburg Balalaika Sandton
1  Thank ttano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 10 August 2017

Dear “ttano”
Thank you for taking the time to share your recent experience on “TripAdvisor”. We are delighted about your positive feedback on The Bull Run restaurant.
With a mission to provide superior customer service, we are saddened that staff was not friendly. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.
As a VALUED GUEST, we hope you choose to stay with us whenever your travels bring you back to Johannesburg.
Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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Reviewed 27 July 2017 via mobile
Lovely stay.

Great hotel, you can feel its history when you walk around it. And trust me you will walk around. Rooms are not that well signalized! We took 30mins to find the rooms.

Other than that, it was a great stay. The service is lovely.

Date of stay: July 2017
Trip type: Travelled with friends
Ask diogov288 about Protea Hotel Johannesburg Balalaika Sandton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 1 August 2017

Dear “Diogo V’,
Thank you for taking the time to write such a positive review on “TripAdvisor” after your recent stay with us at Protea Hotel by Marriott Johannesburg Balalaika Sandton.
I am delighted to hear that you enjoyed your stay with us and our rich history that we offer. Thank you for mentioning the STAFF that were so friendly and efficient. I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!
Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you back again soon.

Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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Reviewed 26 July 2017 via mobile
Cold room with A/C not working and towels dirty

My room was cold I've used blanket to keep myself warm. Told them but nobody showed up😣
After shower when I got the towel I found out that there were some spots on it and hairs 😫 I'm here cause it's a mandatory layover

Date of stay: July 2017
Trip type: Travelled on business
Ask 192semaa about Protea Hotel Johannesburg Balalaika Sandton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika Sandton, responded to this reviewResponded 1 August 2017

Dear "Sema A"
Thank you very much for your review on ‘TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
I am saddened to hear / read that you had such a disappointing experience with regards to the heating in your room not warming your room and that no staff member attended to the problem.

Please be assured that your concerns have been taken to heart and have been addressed with the relevant departments, as this truly does not reflect the high standard of service we are usually proud to offer.

I, along with all other hotel associates, am passionate about offering the best possible experience to all of our guests.
Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel by Marriott Johannesburg Balalaika Sandton again in the near future.

Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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