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Mamie d
Portland, Oregon

Very disappointing- the place is blah and under major construction

2.0 of 5 bubblesReviewed 07 Jun 2024
Stayed here for 2 nights at the end of a long safari in Botswana. The majority of the hotel was under construction which included the main pool, outdoor terraces, lounge, main restaurant. There was only one small area for a guest to go outside around a small lap pool but services were non existent there. The restaurant GREI was in a small cramped space with average, overpriced food and no convenient restroom to use. You have to go downstairs past reception and into the banquet hall. Breakfast was a hike through a tube over to the other side of the property into what looked like a corporate meeting area. The rooms were outdated with threadbare and worn furnishings. There is no coffee maker in the room. The place lacked any charm, nothing to do there and service was mediocre. Something must have happened here when you read other reviews. I would not recommend this place nor would I return. BEWARE of construction as it says finished approx May 31 and there was no way it would be completed.
Date of stay: May 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, General Manager at Saxon Hotel, Villas and Spa, responded to this review
Responded 10 Jun 2024
Dear 60mamied,

Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and sincerely apologize for the inconveniences you faced during your visit.

We take all guest feedback seriously and use it to improve our services and facilities. To address your concerns more thoroughly, I would appreciate it if you could reach out directly to me at managingdirector@saxon.co.za. This will allow us to connect with you personally and ensure your feedback is addressed appropriately.

Thank you for your understanding, and we hope to have the opportunity to restore your faith in our hotel in the future.

Best regards,
George Cohen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 May 2024

Rooms are all spacious and well fitted, although the light controls and especially TV controls take a bit getting used to.
Service was OK, staff at restaurant sometimes seemed a bit frazzled by simple requests. For example ordering two of the same drink at the same time but having them delivered 10-15 minutes apart. That being said food was pretty good once it arrived.
Internet went out during our stay and it was impossible to reach front desk at times. Not sure how this happens but not answering phones for in house guests is unacceptable. A lot of constriction also going on, indoor restaurant non existent and one of the pools closed. Food is served in what seems like a temporary space.
Not sure I'd recommend this hotel unless you must be in Johannesburg and specifically in that area.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
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1  Thank FAA1996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, General Manager at Saxon Hotel, Villas and Spa, responded to this reviewResponded 7 June 2024

Dear FAA 1996,

Thank you so much for your review and taking the time to share detailed feedback of your recent experience. I am disheartened to read that we did not meet your expectations during this visit, this is in no way the standard of service that we endeavour to deliver and would like to connect directly with you to discuss your feedback in more detail. Please can I ask you to contact me on managingdirector@saxon.co.za so that we can discuss further.

Best regards,
George Cohen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2024 via mobile

We only stayed here for one night. The hotel has an interesting history associated with Nelson Mandela who stayed here after his release to write his memoirs.

The hotel is beyond luxury with the excellent service which goes with it hand in hand. The drive to the hotel from the airport is interesting and I will say no more. It is only in relation to the difference between the townships and the unbelievable luxury next door.

Having said that for luxury and service worth a visit.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Hamilton9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2024

Top notch from the minute you arrive at the gate! The Saxon does not leave anything behind when attending to the needs of its guests. Spectacular grounds, lobby and especially the rooms are top-notch at this hotel. The Spa treatment I received was amazing, as well.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank B9492CFdavidm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2024

What a fabulous hotel. My only regret was we were only staying one night. From the moment we arrived we were treated like special guests. Check in was seamless and professional. We booked through American Express and to our delight were upgraded to the Presidential Suite. It was beyond amazing, just beautiful.

We were able to get an even later check-out than A/E offers, as our flight was late in the evening. We enjoyed exploring the property for the day and found it to be exceptional. We met one of the managers who told us the history of this home. Privately owned, which puts it above chain hotels in our opinion.

The Coi pond was beautiful and the pool area so relaxing. We had a late lunch on the patio overlooking the pool area. It was just what we needed ahead of a couple of long flights to Tanzania. The staff was super nice and attentive, and or burgers were delicious.

We are big fans of The Four Seasons, but are so happy they were closed for renovations or we would have missed this grand hotel. We highly recommend Saxon Hotel and would love to return for a longer visit.

Room tip: The entire property is lovely. The pool area was great
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Patty B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2024

The pillows a re fluffy and my bed was perfect, the staff welcomed me and they were friendly.
The entire hotel was clean and nicely organised.
I loved the view and my car was parked at a reasonable distance.
They had the nicest staff and they didn't complain about me being fussy.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Passenger59224772765
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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