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PandM0
Seattle, Washington

Simply Superb

5.0 of 5 bubblesReviewed 28 May 2022
Wow, this hotel is a real knock-out, as you enter through the impressive 20+ foot high wood security gate, drive through the gorgeous grounds, and then arrive at a stunning hotel. We stayed in a Villa Suite which was wonderful—spacious, beautiful sheets, extra large bathroom, beautifully decorated. And the walkway to get there was drop dead gorgeous. Seems like ceilings were at least 15 feet throughout the rooms and entire hotel—quite majestic.

All the common areas are exquisitely designed, as are the outdoor spaces. We ate at the Terrace, which has beautiful views, terrific heaters, and great food. Sunday was a real treat with a sax player. Ditto for the Qunu, the more formal restaurant—excellent food and service.

Their spa is terrific as well. Great steam, sauna, jacuzzi, outdoor pool and shower you can use as a guest. I booked a massage and facial and both were wonderful.

The staff really bends over backwards to help wherever possible—this is a hotel not to be missed.
Date of stay: May 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, Other at Saxon Hotel, Villas and Spa, responded to this review
Responded 31 May 2022
Dear PandM0,

Thank you so much for sharing your review of your stay with us at Saxon Hotel, Villas and Spa! It is truly such a pleasure to receive feedback like this from one of our guests, we are delighted to hear that you enjoyed Qunu, the Terrace and the Spa as well as the Villa suite you stayed in.

We will certainly share your great feedback with the team and we look forward to welcoming you back again in the future!

All the best,
George Cohen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 13 May 2022 via mobile

Just perfect. Stayed in a villa. Very large room with fabulous comfortable bed. Small eating area perfect for a delicious breakfast in room. Bathroom very large with separate free standing tub, shower, dual vanities with high end soaps etc. dinner in restaurant was great. Fabulous service, great sommelier with perfect local wine selections.
Grounds are lush.
In short,could not have been better.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Harcapster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, Other at Saxon Hotel, Villas and Spa, responded to this reviewResponded 16 May 2022

Dear Harcapster,

Thank you for sharing this review of your stay with us at the Saxon Hotel, Villas and Spa. We are delighted to receive this fantastic feedback, especially with regards to our service!

We look forward to welcoming you back to the Saxon again in the future,

Best regards,
George Cohen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2022

It was not our first time at the Saxon and will for sure not be our last one.
We just love the Saxon, not only because of the great history is has been part of but also because of the art work throughout the Hotel and the elegance of the interior design.
We spent two days on our way to Botswanna and the service was just amazing.
The crepe suzette prepared en voiture, just amazing, the superb SPA treatments, my favourite cocktail from the bar man...and many many other things, were just fantastic.

Big thank to Masood from concierge, (who helped us getting our malaria tablets) the great CrepeSuzette Chef ( don´t know the name, unfortunately) and the wonderful Zandile from the SPA, she has magic hands.
As said, it was not our first time and for sure will not be our last one.
Congrats to the SAXON team for making this journey so wonderful

Date of stay: April 2022
1  Thank jandiraw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, Other at Saxon Hotel, Villas and Spa, responded to this reviewResponded 3 May 2022

Dear Jandira,

Thank you so much for sharing this review of your time with us at the Saxon Hotel, Villas and Spa! We are delighted to hear that you had such a wonderful experience with us and will will certainly pass your compliments to the team.

We look forward to welcoming you back again soon!

All the best,
George Cohen
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2022

I selected the Saxon restaurant for my husband birthday based on great reviews of the food and service. I sent an email requesting the reservation which was never answered, followed by phone where next to the table reservation I asked for a birthday surprise, which I was promised - an inscription on the desert plate. Desert came without any acknowledgement and when I went to complaint, I was told it would come with the bill. The waiter serving us had not a clue but tried to do her best to solve the situation and brought a plate with inscription Happy Birthday and some piece of chocolates. Finally the bill arrived with the items listed we did not have. Although very nice food, the overall impression is bitter. For such a high priced restaurant I expect more attention to the customer's wishes and no cheatings on the bills. Never again.

Date of stay: March 2022
Thank 294Eva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, Other at Saxon Hotel, Villas and Spa, responded to this reviewResponded 6 April 2022

Dear 294Eva,

Thank you for bringing your recent experience at the Saxon to our attention. We strive to offer our guests the best possible journey with us and we are saddened to hear that this was not what you experienced. We would like to discuss this with you further, please could we ask you to be in contact with us at info@saxon.co.za in order for us to do so.

We would also like to thank you for choosing to celebrate with us.

We hope to hear from you soon!

All the best,
George Cohen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2021 via mobile

The 3 of us booked 2 rooms at the Saxon hotel for a birthday celebration. On arrival we asked to take pictures at certain features (away from the public of course) that we had seen from other guests that were previously there, which was what attracted us to the Saxon at the first place. The reception manager Gustav was so rude and implied that we were not the kind of clientele that normally books at the Saxon because their usual clients do not request for such. Even his body language was so dismissive to us. I have never felt so undermind by an establishment where I have paid such a premium price of our money to. It left such a bad stint to our stay. Such an unpleasant let down experience from this hotel.

Luckily Lloyd (The head Sommelier) and Brain went out of their way to make the rest of the stay tolerable. Such commendable service from them.

Date of stay: December 2021
Trip type: Travelled with friends
Thank Bon3434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, Other at Saxon Hotel, Villas and Spa, responded to this reviewResponded 29 December 2021

Dear Bontle,

Thank you for sharing your experience at the Saxon with us. We are sorry to hear that your time with us did not meet with your expectations, and we will certainly investigate. Could we ask that you are in contact with us at managingdirector@saxon.co.za for us to discuss this further.

All the best,
George Cohen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2021

Wanted to highlight the super efficiency, knowledge and amazing disposition of Samantha, Dumisani and Ashwin at The Saxon Hotel in Sandown, Jhb.
We needed a venue for 18 people urgently and these amazing people stepped up and over-delivered on everything, venue, food, ambience, decor and advice - am so grateful.
Keep up the great work!

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Desiree P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George Cohen, Other at Saxon Hotel, Villas and Spa, responded to this reviewResponded 22 November 2021

Dear Desiree,

Thank you for sharing your recent experience here with us at the Saxon Hotel, Villas and Spa. We are delighted to hear this feedback and we will certainly share your comments with Ashwin, Dumisani and Samantha.

We look forward to welcoming you back again in the future.

Best regards,
George Cohen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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