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All reviews the main hotel african art presidential suite terrace restaurant four seasons beautiful property luxury hotel an oasis south africa mini bar butler safari johannesburg lyndhurst decadent botswana mandela
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Reviewed 7 July 2020 via mobile

We arrived there for a weekend away only for them not to have any of the bookings we made on their system even though we had proof and confirmation of everything booked. They could not even help us, as people staying at this overpriced excuse for a hotel at their own restaurant. We had to go to Sandton mall for dinner. Our massages was never booked either so basically they wanted us to sit in a hotel room for two days putting up with their bad service! We checked out the same night and did not even get as much as an apology from the hotel!

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Peter28963748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Cohen, General Manager at Saxon Hotel, Villas and Spa, responded to this reviewResponded 9 July 2020

Dear Peter28963748,

Thank you for bringing your experience at the Saxon Hotel, Villas and Spa to our attention. We strive to give our guests the best possible journey with us, and as such we would like to discuss this with you further to see where it went wrong. Please would you reach out to us at info@saxon.co.za in order for us to continue our discussion.

Best regards,
George Cohen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2020 via mobile

The front desk service is very good. The resort is very clean and quiet. The breakfast is excellent, but needs more selection. Everything is loveable except for it’s price. It’s pricey, but you do get what you pay for.

Date of stay: July 2019
2  Thank somewellingtonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Cohen, General Manager at Saxon Hotel, Villas and Spa, responded to this reviewResponded 20 May 2020

Dear Somewellingtonian,

Thank you for sharing your review of your experience with us at the Saxon.

We are delighted to hear that you enjoyed your time with us - thank you also for your compliments to the Front Desk Team.

All the best,

George Cohen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2020

Spent one evening here before our long trip home. Our suite was very modern and spacious--frankly, we were sorry not to have more time to spend at the hotel. We had a wonderful dinner at Grei and a equally delightful lunch at Qunu--both are destination restaurants by themselves. The Terrace is a cool indoor/outdoor bar. The staff was friendly and anxious to please--the front desk and concierge were particularly helpful. Check out my photos for more details.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank adalbert3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Cohen, General Manager at Saxon Hotel, Villas and Spa, responded to this reviewResponded 15 April 2020

Dear Adalbert3

Thank you for your review of your stay with us at Saxon Hotel, Villas and Spa - and also for your separate review of your lunch at Qunu. It is always such a pleasure to receive this kind of feedback!

We look forward to welcoming you back again in the future.

Best regards,
George Cohen

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Reviewed 26 March 2020

Executive Summary: Incredible hotel, wonderful spa, truly attentive staff, and good (but not exceptional) food.

The entire Saxon property - both hotel and villas - is located within a walled compound in the Sandhurst neighborhood of Johannesburg. Once you enter the property, you feel far removed from any city in the lushly planted grounds.

We stayed in one of the villas. The rooms was spacious, the bed was great, the amenities and free mini-bar were well-stocked, and the deck faced a park-like section of dense green plants and trees. Very calming and quiet. Our room also came with the personal butler service, which proved handy. He scheduled restaurant reservations, spa treatments and arranged for the car service to the airport. When our flight home was delayed by eight hours, he even arranged for us to be able to stay at no extra charge in our villa until 5 pm, when it was finally time for us to go to the airport.

As for the property. The villas are connected to the main hotel area (which includes the restaurants and spa) by a long, modernistic-looking skyway (with elevators at both ends). The main pool area is gorgeous, and has an open-air/covered restaurant and bar adjacent to it. The lobby area is stylish.

The spa is incrtedible. Do the rasul (steam room with mud/salt) treatment, as it was great. The rasul room is also nicely done in colorful mosaic tiles. The massage treatments were also good.

The Qunu restaurant is nicely designed, and with an incredibly well-trained, high-end server staff. The food itself was fine, but nothing exceptional.

This was our stop after the end of a two-week safari game trip, and it was a great way to relax and rejuvenate for 24 hours before the 16-hour flight home.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank RonG101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Cohen, General Manager at Saxon Hotel, Villas and Spa, responded to this reviewResponded 15 April 2020

Dear RonG101,

Thank you for your review of your stay with us in the Villas at Saxon Hotel, Villas and Spa. We are truly delighted to receive your wonderful feedback- especially concerning the butler service.

We look forward to welcoming you back again in the future.

Best regards,
George Cohen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2020

We stayed in the Saxon just one night before coming back home. This is a beautiful property located in a gated compound (really high walls) in a high-end residential zone. Once inside, the hotel is designed as a park with lots of trees and expansive lawns, it's very unique. But there are problems. On the same trip we also stayed in the Four Seasons The Westcliff, so read our review there if you are to choose between these two properties.
ROOMS: we stayed in two luxury villas which are fabulous with very modern design and tech. Huge marble bathrooms with under floor heating, complimentary minibar and a butler.
That's, for sure, the best luxury accommodations in Jo'burg. The villa buildings are connected to the main hotel through a sky walk amid their gardens.
SERVICE: we had a bad experience and do not recommend the hotel because of its service. When arrived our driver was directed to the Villa compound garage and that was our first impression of this very unique property: arrive at a garage as in an airport hotel.
Our butler welcomed us and took us to the villa and did a nice orientation about the room. That's all, no information about the property, its restaurants, SPA, Pool, breakfast times, how to get to the main hotel, etc.
I did ask for a dinner reservation at Qunu but when we arrived at the main hotel no one could find any reservation and we had to confirm to three different people that we WERE guests (they did accommodate us after that).
As I always like to give constructive feedback, after dinner, I reached the main hotel front desk and explained how frustrated we were about the check-in procedures.
The front desk apologized and that's all, not a word from management or even the Villa Manager we encountered 15 mins later.
This hotel has lots of staff and one can note that they strive for perfection, but they just don't get it as spontaneity is lost and service seems to be robotic some times.
Also, one or another staff member is on the snob side (what's very sad in a luxury hotel, in 2020).
ATMOSPHERE: we found the place very calm and relaxing. But, as it was raining, their gardens get really dark and gloomy (lot's of trees).
Most public areas we visited were empty-dead, ecxept for the Qunu restaurant which seems to be very popular in the city. Overall, the property is very detached from the city.
BREAKFAST: good variety and service (but the bread in the buffet was rock hard). The breakfast at the Four Seasons was a much delightful experience (better variety, service and awesome views), and the same could be said for all aspects of our stay at these two hotels (except for rooms, as the Saxon accomodations are bigger, more modern and luxurious).
In conclusion, when compared to the Four Seasons, The Saxon (while a wonderful Hotel and option in Jo'burg) delivers much less, and for a higher price, with less than stellar service, a dark ambiance and somewhat weak identity.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
2  Thank Phill_bsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeCohen, Managing Director at Saxon Hotel, Villas and Spa, responded to this reviewResponded 14 February 2020

Dear Phill_bsb,

Thank you for your review of your stay with us in the Saxon Villas and for bringing your experience to our attention. Please may I ask that you contact me at managingdirector@saxon.co.za in order for us to discuss this further?

Best regards,
George Cohen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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