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Jainumesh
Raipur, India

Nice Hotel

4.0 of 5 bubblesReviewed 13 Jun 2024via mobile
This hotel is at Sandton beside Sandton convention center . This hotel is connected with sky walk with few more mall and building. This Hotel have all international branded stores .
Staff are so polite and helpful . Rooms are well equipped.
Main benefits for Indian is Royal India restaurant near to hotel . It’s like 100 mtr or can go through skywalk for saftey .
Date of stay: June 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Owner at Sandton Sun And Towers, responded to this review
Responded 14 Jun 2024

Dear valued guest,

Thank you for taking the time to share your wonderful review on TripAdvisor.

We are delighted to hear that you enjoyed your stay with us at Sandton and appreciated the convenient location near the Sandton Convention Centre and the skywalk connections to various malls and buildings. It's great to know that our well-equipped rooms and the politeness and helpfulness of our staff contributed to your positive experience.

We are also pleased to hear that you found the proximity of the Royal India restaurant beneficial. Ensuring our guests have easy access to dining options that suit their preferences is important to us, and we are glad this added to the convenience and enjoyment of your stay.

Thank you once again for your kind words. We look forward to welcoming you back to our hotel on your next visit to Sandton.

Warm regards,
Busi Mayisela
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 1 June 2024 via mobile

It is absolutely a super nice and beautiful hotel. Amazing service and excellent rooms. Bed was super comfortable. Room was big. Had a very nice view. Bathroom was also spacious. There is a very good restaurant on the second floor. Breakfast options are endless. A la carte menu is also very good. Recommended for sure.

Date of stay: May 2024
Trip type: Travelled on business
Thank muttibey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mzukisi Mpetha, Other at Sandton Sun And Towers, responded to this reviewResponded 2 June 2024

Dear Muttibey

Thank you for your positive feedback and for choosing to stay with us at Sandton Sun & Towers. We are delighted that you enjoyed your experience with us, and we hope to welcome you back soon.

Kind Regards
Disebo Tlolane
Guest Relations Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2024 via mobile

So helpful. Helped me print important documents when I needed it. Room was clean. Maid was very nice. Amazing location so convenient to the mall and Nelson Mandela Square. The breakfast was out of the world! Loved the ginger and fruit shots for breakfast. All of the staff was very kind. The room was good size, larger than I expected. Nice pool. The elevators and the big chandelier are really fancy and cool. I liked that they had security at the mall entrance. They helped us set up great drivers for excursions. Thank you!

Date of stay: May 2024
Trip type: Travelled with family
Thank Inspire567269
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Owner at Sandton Sun And Towers, responded to this reviewResponded 27 May 2024


Dear Valued Guest,

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and appreciated the various aspects of our hotel.

It’s wonderful to know that our team could assist you with printing your important documents and that you found the room clean and spacious. Our housekeeping staff will be thrilled to hear your kind words about their service.

We’re glad you enjoyed our convenient location near the mall and Nelson Mandela Square, and that you had a memorable breakfast experience with our ginger and fruit shots. It’s also great to hear that you liked the pool, the fancy elevators, and the chandelier, as well as the security measures we have in place.

Our staff takes pride in providing excellent service, and your acknowledgment means a lot to us. We are pleased to hear that you felt well taken care of and that we could assist with setting up drivers for your excursions.

Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

Warm regards,
Busi Mayisela
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2024 via mobile

This place makes fawlty towers look like the Ritz. If you want thumping music from the terrace making it impossible to sleep, flickering lights on your bathroom, a room phone which doesn’t work (handset doesn’t charge), oh and a cupboard door so damaged that it does not close properly and switch the internal light off - then this is the hotel for you. The front office staff smile incompetently and do nothing. Avoid this place at all possible costs.

Room tip: Just avoid.
Date of stay: May 2024
Trip type: Travelled with family
Thank WulsLondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Owner at Sandton Sun And Towers, responded to this reviewResponded 27 May 2024

Dear Valued Guest,

Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you had during your stay with us. Your comments are very concerning, and we take them seriously as we strive to provide the best possible service and accommodations for our guests.

We are truly sorry to hear about the issues you encountered, such as the noise from the terrace, the flickering bathroom lights, the non-functional room phone, and the damaged cupboard door. This is not the standard we aim to uphold. We have already addressed these issues with our maintenance and housekeeping teams to ensure they are resolved promptly and do not recur.

Furthermore, we apologize if you felt our front office staff were not helpful. We will reinforce our training to ensure that all team members are equipped to handle and resolve guest concerns efficiently and courteously.

Your feedback is invaluable in helping us improve, and we hope you will give us another chance to provide you with a better experience in the future. Please feel free to contact me directly if you decide to return, and I will personally ensure that your stay is comfortable and enjoyable.

Thank you once again for bringing these matters to our attention.

Warm regards,
Busi Mayisela
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

Lovely spacious rooms with excellent workspace. Close proximity to major offices in Sandton and access to the mall is fantastic bonus. Used the spa on a couple of occasions which was modern. Overall would definitely return when in Johannesburg again. Service was helpful and courteous, concierge helped sort a trip out for me on my day off.

Date of stay: May 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank danw21674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Owner at Sandton Sun And Towers, responded to this reviewResponded 23 May 2024


Dear valued guest,

Thank you for sharing your wonderful feedback on TripAdvisor! We are delighted to hear that you had such a positive experience during your stay with us.

It's great to know that you found our rooms spacious and well-equipped for your needs, particularly with the excellent workspace provided. We understand how important a comfortable and functional room can be, especially for guests visiting on business.

Our location is indeed one of our key highlights, and we’re thrilled that you appreciated the proximity to major offices in Sandton as well as the easy access to the mall. We strive to offer convenience and comfort to our guests, whether they are here for business or leisure.

We’re also glad to hear that you enjoyed our spa facilities. Our team works hard to maintain a modern and relaxing environment, and it’s fantastic to know that it added to the enjoyment of your stay.

Your kind words about our service are very much appreciated. We take great pride in our helpful and courteous staff, and it's wonderful to hear that our concierge could assist you in planning your day off. Our goal is to make each guest’s stay as pleasant and hassle-free as possible, and your feedback is a great testament to our efforts.

We look forward to welcoming you back to our hotel on your next visit to Johannesburg. Please don’t hesitate to reach out if there is anything we can do to make your future stays even more enjoyable.

Warm regards,
Busi Mayisela
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2024 via mobile

Nice hotel. Stayed in executive room. Had a few quirks. Plugs for your cellphone chargers were useless. Could not stay in place. Bedside lampshades have jarring bright white light instead of warm. Quite a shocking oversight for a hotel of this price.

Date of stay: May 2024
Trip type: Travelled on business
Thank Apath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Busi Mayisela, Owner at Sandton Sun And Towers, responded to this reviewResponded 18 May 2024


Dear valued guest,

Thank you for taking the time to share your feedback about your recent stay with us at Sandton Sun & Towers. We're glad to hear that you found our hotel nice and enjoyed your stay in one of our executive rooms.

We apologize for the inconveniences you experienced with the plugs and the bedside lighting. Your comfort is very important to us, and we regret that these issues impacted your stay. We have taken note of your comments regarding the cellphone chargers and the bedside lampshades. Our maintenance and housekeeping teams have been informed to address these quirks promptly to prevent future occurrences.

We appreciate your valuable input, as it helps us to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience.

Thank you once again for your feedback.

Best regards,

Busi Mayisela
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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