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Khoiti
Maseru, Lesotho

Business in comfort

4.0 of 5 bubblesReviewed 3 weeks agovia mobile
First time stay at this Radisson Blu having patronized its neighbor Radisson Blu Sandton. You tend to dismiss it the as being too close to Sandton metro and taxi traffic. It turns out it is much more refreshing facility than perception would allow. What is this thing of Johannesburg Radisson Blu hotels of their receptions being in upper floors—it is fascinating.

The ambience of the reception, bar and restaurant was modern and exquisite with carefully selected decor. Breakfast was tasty with excellent presentation of the buffet and radical seating configuration.

The colors of the corridors are radical and pleasing to the eye with heavy colors. At least on my floor the walls were adorned with portraits of metro and train stations across the world. Of special excitement for me personally was the photograph of the Washington metro and in particular the Farragut West station which I used for many years.

The room—the bed, the desk and the bathroom were all classy and pleasantly functional in every way. Looking outside the large windows was disappointing as you only see the next building.
Date of stay: June 2024
Room Tip: Parking is available underground, but pricey.
Trip type: Travelled on business
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Dorcas MUCHINDU, Guest Services / Front Office at Radisson Blu Gautrain Hotel, Sandton Johannesburg, responded to this review
Responded 1 week ago
Dear Khoiti

Greetings from Radisson Blu Gautrain Hotel, Sandton Johannesburg.

I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.

We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.

It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.
Sincerely,
Radisson Blu Gautrain Hotel, Sandton Johannesburg

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 1 788 reviews
Reviewed 4 weeks ago

The room was so cool and I enjoyed everything about it . Not forgetting nice delicious meals . I would recommend anyone who would like to have an heaven on earth experience. May you continue serving and blessing your customers with amazing customery services

Date of stay: June 2024
Trip type: Travelled with friends
Thank Navigate34613538520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dorcas MUCHINDU, Guest Services / Front Office at Radisson Blu Gautrain Hotel, Sandton Johannesburg, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

Thank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg.

We are delighted to read from your review that you had enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors.

It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg, I look forward to welcoming you back.

Sincerely,
Radisson Blu Gautrain Hotel, Sandton Johannesburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Nice food., excellent staffs, reception,and nice food.loved every bit of it.
Thank you so much for the warm reception.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank judithmigero92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dorcas MUCHINDU, Guest Services / Front Office at Radisson Blu Gautrain Hotel, Sandton Johannesburg, responded to this reviewResponded 3 weeks ago

Dear Valued Guest

Thank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg.

We are delighted to read from your review that you had enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors.

It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg, I look forward to welcoming you back.

Sincerely,
Radisson Blu Gautrain Hotel, Sandton Johannesburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed at the Radisson blu hotel for work but Lezley made it feel like holiday trip. Lezley was extremely friendly and helpful, thank you for the great service Lezley. His attention to detail was awesome. I will definately be coming back here.

Date of stay: June 2024
Trip type: Travelled on business
Thank Trail30865877133
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dorcas MUCHINDU, Guest Services / Front Office at Radisson Blu Gautrain Hotel, Sandton Johannesburg, responded to this reviewResponded 4 weeks ago

Dear Lezley


Thank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg.

We are delighted to read from your review that you had enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors.

It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg, I look forward to welcoming you back.

Sincerely,
Radisson Blu Gautrain Hotel, Sandton Johannesburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I felt disrespected when I was asked to leave my ID as indemnity until payment was confirmed 😔 by my company I believe the issue could have been resolved in a more amicable way.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank Scenic27102071567
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dorcas MUCHINDU, Guest Services / Front Office at Radisson Blu Gautrain Hotel, Sandton Johannesburg, responded to this reviewResponded 4 weeks ago

Dear

Thank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg .

We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.

Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.
It is unfortunate that your company did not pay for your booking prior to you arriving at the hotel. No one is allowed to check into a hotel without any payment, the team assisted you and made sure that you did not sit and wait in the lobby.

It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg , I look forward to welcoming you back.

Sincerely,

Radisson Blu Gautrain Hotel, Sandton Johannesburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I recently stayed at the Gautrain Hotel for one night and had an excellent experience. Though my stay was brief and I didn’t use the extra facilities, the comfort and convenience were outstanding. The large screen TV in my room was perfect for unwinding after a long day of travel. The room was clean and comfortable, and the bed ensured a restful night’s sleep. The staff were courteous and efficient, making check-in and check-out seamless. I highly recommend Gautrain Hotel for a comfortable, convenient stay.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bhowank2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dorcas MUCHINDU, Guest Services / Front Office at Radisson Blu Gautrain Hotel, Sandton Johannesburg, responded to this reviewResponded 4 weeks ago

Dear Bhowank2024

Thank you for taking the time to share your feedback from your visit to the Radisson Blu Gautrain Hotel, Sandton Johannesburg.

Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.

It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Gautrain Hotel, Sandton Johannesburg, I look forward to welcoming you back.

Sincerely,
Radisson Blu Gautrain Hotel, Sandton Johannesburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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