The hotel is neat, outstanding furniture and very clean. It is affordable and well located. I can go there as many times as possible for l enjoyed the stay.
The management need to train the waiters on service management for they ignore or keep on forgetting drink orders with food orders.More
Booking.com
Agoda.com
Taking safety measures
Conveniently located, close to all amenities, quick access to Sandton city & Nelson Mandela Square shoping centre's. But when it comes to their service they lacking, actually wanted to charge me for dental kit in a 5 star hotel, was shocked but thats legacy for u. Breakfast was average, short staffed maybe due to covid but had lots of waiting. Honestly not so impressed for the price they need to up their game. Room was clean, concierge was efficient.
Dear MooZA911,
Thank you for taking the time to review your recent stay with us at the DAVINCI Hotel and Suites. While I am happy to see you enjoyed certain aspects of your experience, please accept my sincere apology for the disappointing interaction you had with some of our team members.
This is unacceptable and the necessary Heads of Department have been made aware of your comments to investigate the incidents and rectify the situation with immediate effect.
While I realise this this does not make up for the inconvenience already caused, please accept my heartfelt apology once again. We hope, nevertheless, to be afforded the opportunity of welcoming you back in the near future so we may treat you to the high standards of service we usually pride ourselves in!
Best regards,”
Kind regards,
Andrew van Hasselt
General Manager
I needed to be in Sandton for business. My wife and I spent the weekend at the Davinci Hotel and I am please with my choice.
The hotel is very conveniently located with direct access to the mall.
The rooms were fresh and modern.
All staff were pleasant and helpful.
The Spa was fully booked but we were lucky to get a cancellation. It was a great experience with well trained staff.
I wood highly recommend this hotel for business or a weekend away.
Dear adnaanac,
Thank you very much for taking the time to share your experience with us on TripAdvisor
I am very glad to hear that you had such a wonderful time with us and can assure you that your feedback will be distributed to all. We look forward to welcoming you back to the DAVINCI in the near future.
Kind regards,
Andrew van Hasselt
General Manager
Terrible bed & mattress.
Dirty coffee cups, machine, and other utensils.
Dirty & dusty room.
Actually, had to clean it myself.
Difficult to get in and out of the shower because the bath blocked the shower door half way.
The staff made were the one thing that made the stay bearable.
Dear mmtshali2016
Thank you very much for taking the time to share your experience with us on Tripadvisor. We truly appreciate all feedback from our valued guests as it assists in improving our service offering and correcting any shortcomings.
Please accept my sincere apology for the experience you had during your recent stay with us. This is certainly not the DAVINCI standard we pride ourselves on. Your comments are greatly appreciated and will be shared with our Executive Housekeeper , for further investigation and corrective action with the parties concerned.
It was a business trip during the lockdown. There was sign all over advising on the washing of hand and sanitizing. They advised on food availability and times and what services could be obtained from the square.
Dear travellingben66
Thank you very much for taking the time to share your experience with us on TripAdvisor
I am very glad to hear that you had such a wonderful time with us and can assure you that your feedback will be distributed to all. We look forward to welcoming you back to the DAVINCI in the near future.
Kind regards,
Andrew van Hasselt
General Manager
Great Convince if you want access to the mall
Clean always
Great service and an amazing team including a great breakfast.
Great security and the beds are super comfy.
The only negative is that u always expect a bit more for the money u pay especially in the rooms however it’s a great option especially if you are with family.
Dear Th3_Trav3l_Plug,
Thank you very much for taking the time to share your experience with us on TripAdvisor.
I am very glad to hear that you had such a wonderful time with us and can assure you that your feedback will be distributed to all.
We look forward to welcoming you back to the DAVINCI in the near future.
Kind regards,
Andrew van Hasselt
General Manager
