It really should be 5 stars, but the hotel misses on the details. The hotel is beautiful, the room is superb, location amazing. But it's all those little details that let the hotel down. I've been to Sandton dozens of times and having travelled through the night all other hotels manage to sort out an "early" checkin. The hotel couldnt do it at 12.30pm. In the room, light comes thru the curtains early so by 7am . Breakfast is kind of basic for such a top hotel (though the crepes are a fantastic touch!). One day the yoghurt was off. I had a massage in the wonferful spa ... the bed was duper uncomfortable amd the towels they put down were dirty.
Such a shame. The hotel should be a knockout 5 stars ... it has all the ingredients.... just the small details seperate it from the better hotels.
Having said all of that, I do intend to give it another go ... maybe the details will get more attention!More
- Free Wifi