We arrived in Pretoria in June enroute to a safari trip in southern Africa. Our bags had been lost in a huge computer malfunction in Heathrow. BA was in chaos. We had 3 days with Mercia and Willem and they did all they could do help us while providing comfortable and restorative accommodation. Mercia in particular really helped us by getting us on the Gautrain up to Johannesburg where we did eventually find our bags on the last day before we had to leave. We had in fact been making a shopping list to replace all our safari stuff and Mercia was helping us with suggestions about shopping etc In the end, all was well and we set off on our trip filled with gratitude and appreciation for the kindness of our hosts. I highly recommend this guesthouse for great value and overall experience if you are in Pretoria.