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NorthStar40793184336
Randburg, South Africa

Great Experience

4.0 of 5 bubblesReviewed 26 Mar 2022
Impressed with the level of exceptional service, from when we called in to stay. Was exciting to take a drive out from the city and experience the beautiful scinery. I liked the farm setting most. Thank you!
Date of stay: March 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maureen Mukobore, Marketing at African Pride Irene Country Lodge, Autograph Collection, responded to this review
Responded 28 Mar 2022
Greetings,

Thank you for choosing the African Pride Irene Country Lodge for your recent travels to Irene.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (566)
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28 - 33 of 566 reviews
Reviewed 31 January 2022 via mobile

General manager, Anwar Is extremely xenophobic and discriminatory. Very disgusted that this is how business is run in South Africa. Attempted to resolve an issue due to their poor and negligent customer service team. Although I had a paper trail and audio to substantiate my claim, the general manager fabricated the entire series of events and refused to own up to his mishaps and provide resolve.

The way he treated me was disgusting to say the least. However, the universe works full circle.

If you want to stay at any Marriott property, I would suggest the ones nearby in Johannesburg or the Sheraton in Pretoria. They treat guests the same regardless of background and they appreciate their loyal members.

Date of stay: November 2021
Trip type: Travelled with family
2  Thank pinkextra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maureen Mukobore, Marketing at African Pride Irene Country Lodge, Autograph Collection, responded to this reviewResponded 16 February 2022

Dear Pinkextra

Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.

Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2022 via mobile

Brilliant break away from JHB. A short drive away. Beautiful setting and facilities. Spacious rooms in main building. Classical farm style. Great friendly staff. Good trails and great that you can access irene farm before day visitors come in. Spa access included. Nice pool and heated jacuzzi/ sauna. Very peaceful. Excellent break away from the city. Worth every cent. Feels like you away in dullstroom or midlands (KZN)

Room tip: Take a ground floor room with kids. Great access to expansive lawns
Date of stay: January 2022
Trip type: Travelled with family
Thank mrik2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maureen Mukobore, Marketing at African Pride Irene Country Lodge, Autograph Collection, responded to this reviewResponded 1 February 2022

Greetings,

We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2022

We had such a lovely stay at African Pride Irene Country Lodge. It was our first time in South Africa, we were there for a family wedding. The hotel and its grounds are so peaceful, which really allowed us to unwind, with walks around the lake and drinks watching the wildlife. A perfect balance to the anxiety that can come with travelling to a new country and all the exciting events that naturally come with weddings. At the end of the trip we had booked a couple of nights in a Lodge in Pilanesberg. We needed to check out of the Lodge 11am and our flight wasn't until 10pm. The staff at African Pride were kind enough to let us leave most of our luggage with them and stop off again to freshen up as we travelled from the lodge to the airport. Just one of the examples of how they made the stay as easy as possible for us.

Date of stay: January 2022
Thank samwragg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maureen Mukobore, Guest Services / Front Office at African Pride Irene Country Lodge, Autograph Collection, responded to this reviewResponded 26 January 2022

Dear Samwragg

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at African Pride Irene Country Lodge.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories here whenever your travels bring you back to Irene.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2021

The location is great,in the city but feels like outside with its serenity.beautiful veiws from the rooms as well as from the restaurant.my family and I loved the dinner live music entertainment.it feels very vacationy. Loved taking a walk around the lake.we were offered a crib for our 3 month baby ahead of the stay which helped reduce my luggage and the hustle of having to setup my travel cot.

Date of stay: October 2021
Trip type: Travelled with family
Thank Tholoanatraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maureen Mukobore, Marketing at African Pride Irene Country Lodge, Autograph Collection, responded to this reviewResponded 25 October 2021

Greetings,

Thank you for taking the time to share your recent experience at the African Pride Irene Country Lodge, Autograph Collection® with us.

Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.

The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our most valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Irene.

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Reviewed 15 September 2021

Had a few issues in the beginning of my stay but the guest relationship manager solved out everything perfectly. Amazing view over the lake. Super breakfast. Nice bar area. Other rooms in the woods are very quite. All in all just a great place.

Room tip: A bit far away from the main building but the rooms in 5xx and 6xx are very quite
Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank JensMontero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Sacco, Marketing at African Pride Irene Country Lodge, Autograph Collection, responded to this reviewResponded 20 September 2021

Dear Mr Montero

We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.

Regards
Maureen Mukobore
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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