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W9896ZJkellyg
Pretoria, South Africa

A Quick Stop

3.0 of 5 bubblesReviewed 03 Oct 2022via mobile
The hotel rooms are clean and modern and the staff friendly. The garden is small but quite.

The hotel only offers Breakfast and Dinner, there are no options for Lunch, which can be tough when you have little ones. There is however a shopping center directly across the street that has take away places, you have to cross a very busy 4 lane highway to get there though which isn't ideal for those who don't want to leave the hotel premises.
Date of stay: October 2022
Room Tip: There is an empty bar fridge in the room so pack some snacks, water and cold drinks for you and...
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rakesh Rambaran, Revenue Management at Garden Court Hatfield, responded to this review
Responded 05 Oct 2022
Good evening,

Thank you so much for taking the time to review the Garden Court Hatfield and for the constructive feedback.

I look forward to welcoming you back again very soon.

Kind regards
Rakesh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (553)
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8 - 13 of 553 reviews
Reviewed 25 September 2022

I am a frequent visitor to Pretoria and after many hotels I have settled to stay at Garden Court Hatfield whenever I visit and for long stay. Their service is excellent all round from the accommodation to the food. They always check if my stay is comfortable and welcome any suggestions (not that i had any). Hats off to the GM Gert and his team Rakesh, Emily, Nomzamo and their teams, Wanda, Lindiwe and all the others and Jonas and his team in the kitchen. The hotel should be a four star compared to other 4 star hotels in the area.

Room tip: The renovated rooms are perfect!
Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank JemilloA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rakesh Rambaran, Revenue Management at Garden Court Hatfield, responded to this reviewResponded 5 October 2022

Dear Mr Jemillo,

Thank you so much for taking the time to review the Garden Court Hatfield and for the awesome feedback.

Your feedback is greatly appreciated and I trust that we will continue to be your preferred hotel when you are in Pretoria.

Warm regards
Rakesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2021

Please make sure that when you book in to this place that you first make sure to check that they are open because when I arrived there September in front of the gates it was locked with a chain and with no one in site. Already paid and no one is answering the phones and no information on gates. Shocking.

Room tip: Terrible. Closed
Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank andremcd1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rakesh Rambaran, Revenue Management at Garden Court Hatfield, responded to this reviewResponded 27 December 2021

Dear Andrew,

Thank you so much for taking the time to review the Garden Court Hatfield. Your feedback is much appreciated and I must apologize for the delayed response.

Garden Court Hatfield has been open since August of 2020 and has not closed since then.

I look forward to welcoming you back again very soon.

Warm regards
Rakesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

Excellent stay
Thank you
I coulldn't access wifi
overall I was highly satisfied.
I would prefer that there is an ice machine on floor two.
Staff were extremely helpfull and friendly.
Room is clean and comfortable

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank elmadevos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rakesh Rambaran, Revenue Management at Garden Court Hatfield, responded to this reviewResponded 18 March 2020

Dear Guest,

Thank you so much for sharing your experience with us and for the constructive review.

I look forward to welcoming you back very soon.

Warm regards
Rakesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2020

Loved the new look! Found it to be contemporary and on par with where other leading hotels are going at this star level. I was surprised by the in-room fridge and found it to be a nice touch indeed. I also appreciated the plentiful connection points for charging my laptop and cell phone. The service is always good and many of the front-end staff call me by name as I enter, which is always a wonderful experience. Well done, guys. Wishing you well as you complete the revamp.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank SbongiseniV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rakesh Rambaran, Revenue Management at Garden Court Hatfield, responded to this reviewResponded 18 March 2020

Dear Guest,

Thank you so much for taking the time to review the Garden Court Hatfield and for the awesome feedback.

I look forward to welcoming you back very soon.

Warm regards
Rakesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020

I've been to Hatfield garden court previously it was good but this time there standsads have gone down. At reception there must be hand saniters so that when staff are checking in guests they can use it sparingly.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mawongamzukisi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gert Strydom, Owner at Garden Court Hatfield, responded to this reviewResponded 3 March 2020

Dear Reviewer,

Thank you for your stay at Garden Court Hatfield. We have taken note of your scores and comments and will investigate ways of improving our overall quality, including the possibilities around hand sanitizer at reception.

I am looking forwards to welcoming you back in the near future.

Kind regards,

Gert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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