It was clean with helpful staff members. The food was nice but for the conference breakfast, they served too much of sugar instead of fruits or cereals or rather scones with tea/ coffee.
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Pietermaritzburg, South AfricaBrilliant Service: Kievits Kroon Gauteng Wine Estate
Review of Kievits Kroon Gauteng Wine Estate
Reviewed 10 Dec 2024
The General Manager
Kievits Kroon Gauteng Wine Estate
I wish to express my heartfelt appreciation and praise for the exceptional service Alushca Swart provided, during the 21st Birthday Luncheon held on 8th December 2024 for my daughter Sai'an, at your prestigious estate.
Her professionalism, attention to detail, and dedication in ensuring the event's success were truly impressive.
Her tireless efforts to co-ordinate the logistics and oversee the setup and execution of the event was outstanding. She was calm, composed and empathetic, especially when challenges and dilemmas from other service providers transpired. Alushca rose to the occasion and provided immediate solutions. This is a true testament to her management style, expertise and experience.
Being a former event co-odinator for one of the largest organizations in South Africa, I can comprehend mishaps and catastrophy during an event. Her adversity management skills are impressive. The staff that she worked with were motivated, hense her ability to manage a team is brilliant. They worked together to provide extreme customer satisfaction on one of the hottest days this year. It was a blistering day - almost 38 degrees celsius at 12:00.
Lastly the feedback from our guests, family and friends, has been overwhelmingly positive, with many commenting on the seamless organization and execution of the event. Her contribution to this success cannot be overstated.
Finally to Alushca, please accept my sincerest gratitude for your hard work and commitment to excellence. You are a true professional, and I feel fortunate to have had the opportunity to work with you.
Thank you once again for your outstanding service.
Best regards,
Ms Joey Jeevan
Date of stay: December 2024Kievits Kroon Gauteng Wine Estate
I wish to express my heartfelt appreciation and praise for the exceptional service Alushca Swart provided, during the 21st Birthday Luncheon held on 8th December 2024 for my daughter Sai'an, at your prestigious estate.
Her professionalism, attention to detail, and dedication in ensuring the event's success were truly impressive.
Her tireless efforts to co-ordinate the logistics and oversee the setup and execution of the event was outstanding. She was calm, composed and empathetic, especially when challenges and dilemmas from other service providers transpired. Alushca rose to the occasion and provided immediate solutions. This is a true testament to her management style, expertise and experience.
Being a former event co-odinator for one of the largest organizations in South Africa, I can comprehend mishaps and catastrophy during an event. Her adversity management skills are impressive. The staff that she worked with were motivated, hense her ability to manage a team is brilliant. They worked together to provide extreme customer satisfaction on one of the hottest days this year. It was a blistering day - almost 38 degrees celsius at 12:00.
Lastly the feedback from our guests, family and friends, has been overwhelmingly positive, with many commenting on the seamless organization and execution of the event. Her contribution to this success cannot be overstated.
Finally to Alushca, please accept my sincerest gratitude for your hard work and commitment to excellence. You are a true professional, and I feel fortunate to have had the opportunity to work with you.
Thank you once again for your outstanding service.
Best regards,
Ms Joey Jeevan
Room Tip: Visit for an unforgettable dining experience in THE most beautiful wine estate in Gauteng!
Trip type: Travelled with familyValue
Location
Cleanliness
Service
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this review
Responded 12 Dec 2024
Dear Esteemed Guest,
We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!
Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.
Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.
We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!
Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.
Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.
We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (926)
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sekhodq
1
Date of stay: November 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 19 November 2024
Dear Esteemed Guest,
I want to extend my heartfelt gratitude to you for taking the time to share your feedback with us.
Your insights, whether positive or negative, are incredibly valuable to us as they guide our continuous growth, development, and improvement. Please rest assured that we take all feedback seriously and will diligently address any areas for enhancement.
Your loyalty and support mean the world to us, and we are deeply thankful for your ongoing patronage.
We eagerly anticipate the opportunity to welcome you back to our hotel soon, where we hope to exceed your expectations and showcase the improvements we've made based on your valuable feedback.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Happiness04905336423
Johannesburg, South Africa
21
via mobile
My wife and I booked in for 2 nights from the 15th to 17th November 2024 in a luxury double room. The room however was disgraceful. Burn marks in the carpet, patio door broken and TV not working. Far from luxurious. They moved us for I night only, but wouldnt move us for 2nd night. We left the next day . Paid for 2 , only stayed for 1. Disgraceful.
Date of stay: November 2024
Ask Happiness04905336423 about Kievits Kroon Gauteng Wine Estate
Thank Happiness04905336423
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 19 November 2024
Dear Esteemed Guest,
Thank you sincerely for your valuable feedback.
Your insights, positive or negative, are crucial to us, guiding our growth and improvement efforts.
We're deeply sorry your experience didn't meet your expectations. We take your feedback seriously, using it to enhance our offerings and service levels.
Rest assured, we're addressing your concerns with relevant departments, aiming to elevate our standards.
Your loyalty means the world to us. Given the chance, we'll strive to exceed your expectations and provide the exceptional experience our guests cherish.
Thank you for choosing us. We eagerly anticipate the opportunity to welcome you back.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dreamer21840239875
White River, South Africa
1
What an experience! Perfect surroundings. The food was die for. The staff very friendly and helpful. The rooms very spacious and well equipped. Golf cart to drive me, a 80 year oldie, to the restaurant and back. Certainly a place to stay for a unforgettable experience. Thank you Yvette, Chef Sivy and Francois
Date of stay: November 2024
Ask Dreamer21840239875 about Kievits Kroon Gauteng Wine Estate
Thank Dreamer21840239875
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 14 November 2024
Dear Esteemed Guest,
We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!
Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.
Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.
We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dream39177553211
2
via mobile
Not my first time at Kievitskroon. First time we stayed for two nights. All expectations were exceeded. Just when you think the previous visit were incredible, Kievitskroon suprise you with even more excellent service. Unforgettable weekend!
Date of stay: November 2024
Ask Dream39177553211 about Kievits Kroon Gauteng Wine Estate
Thank Dream39177553211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 14 November 2024
Dear Esteemed Guest,
We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!
Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.
Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.
We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trip43813383544
1
The lovely gardens and Cape Dutch architecture creats a beautiful and tranquil setting. The rooms were luxurious and very comfortable and the rose petals on the bed a extra special touch. All the meals were outstanding and the friendly and helpful staff made this an unforgettable experience. Seeing that this was a special family celebration all the above contributed to an awesome weekend.
Date of stay: November 2024
Ask Trip43813383544 about Kievits Kroon Gauteng Wine Estate
Thank Trip43813383544
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 14 November 2024
Dear Esteemed Guest,
We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!
Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.
Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.
We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.
Warm regards,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC