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Carina

Awesome weekend

5.0 of 5 bubblesReviewed 12 Nov 2024via mobile
Not my first time at Kievitskroon. First time we stayed for two nights. All expectations were exceeded. Just when you think the previous visit were incredible, Kievitskroon suprise you with even more excellent service. Unforgettable weekend!
Date of stay: November 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this review
Responded 13 Nov 2024
Dear Esteemed Guest,

We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!

Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.

Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.

We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.

Warm regards,

Francois Stremmelaar
GENERAL MANAGER

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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11 - 16 of 931 reviews
Reviewed 11 November 2024

The lovely gardens and Cape Dutch architecture creats a beautiful and tranquil setting. The rooms were luxurious and very comfortable and the rose petals on the bed a extra special touch. All the meals were outstanding and the friendly and helpful staff made this an unforgettable experience. Seeing that this was a special family celebration all the above contributed to an awesome weekend.

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trip43813383544
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 14 November 2024

Dear Esteemed Guest,

We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon!

Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.

Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.

We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.

Warm regards,

Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2024

Everything was perfect! The staff was helpful and very friendly, the rooms were beautiful and the breakfast was superb, not to mention the dinner. The premises was neat and the pool crystal clear. It couldn't have been better. Thank you so much for making our stay unforgettable!

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnzeleB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 14 November 2024

Dear Esteemed Guest,

We are genuinely grateful for your wonderful review of our Winelands Spa at Kievits Kroon!

Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.

Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.

We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.

Warm regards,

Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2024 via mobile

We booked for an 80th birthday. I can only say that everything was excellent. From the staff, the food and the rooms. The venue is a jewel in the heart of Pretoria. I can recommend and will surely stay there again. Thanks from the friendly staff that was more than willing to assist to our needs. To the chef, the food was prepared to excellence. Thanks, Yvette, for arranging a never to forget weekend.

Date of stay: November 2024
Trip type: Travelled with family
Thank Maps19366737325
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 14 November 2024

Dear Esteemed Guest,

We are genuinely grateful for your wonderful review of our Winelands Spa at Kievits Kroon!

Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit.

Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do.

We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support.

Warm regards,

Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2024 via mobile

We booked at Kiewitz Kroon for a much needed weekend getaway.
We had the most horrific experience at the spa. During our treatment in a room next to the pool area, people were screaming in the pool which disturbed what we were looking forward to being a tranquil massage. Only when we said something did the therapists go and complain to the reception but this made no difference to the noise levels.
We then received terrible service at the Kingsley restaurant. It seemed everyone else was receiving good service but for some reason our waitress pretty much ignored us from beginning to end. A 10% tip was automatically added to our bill, a tip Surprise did not deserve.
Then in the early hours of the morning, at around 1am we called reception to ask people in rooms next to us to keep quiet. They had been make extreme noise for hours, depriving of our sleep.
Our experience at Kiewits Kroon, which is lovely venue has been extremely disappointing. We have stayed over at many places over the years however none have been as disappointing as what we have experienced this weekend.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Michael N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 15 November 2024

Dear Michael,
Thank you for taking the time to share your experience, though I am truly disheartened to learn of the challenges you encountered during your stay. At Kievits Kroon, our mission is to provide a serene and welcoming environment for our guests, and it is evident that we did not meet those expectations on this occasion.
We sincerely apologize that the noise during your spa treatment disrupted what should have been a peaceful experience. This has been raised with our team to enhance our noise management in relaxation areas. Additionally, the level of service you received at Kingsley restaurant, as well as the disturbance from neighbouring rooms, does not reflect our standards. Your feedback will be instrumental in refining our training and service protocols to ensure all guests feel valued and respected.
If there is anything we can do to remedy your experience or if you’d consider giving us another chance, please reach out. We would appreciate the opportunity to restore your confidence in Kievits Kroon. Thank you once again for sharing your valuable feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2024 via mobile

The setting, grounds and environment are excellent.
Staff are very friendly, which contributes to the stay here for two nights.
Breakfast was very good.
The negative was the old and dated room. Furnishing was old, carpet is patched , shower head could not be adjusted.
TV had poor reception and very poor variety to choose from.
The impression of the hotel from the outside is 4*, but room nit more than 3*.
Would not stay in this “luxury” room.
I still gave a 4* rating, but would suggest not to stay in one of these very dated rooms.

Date of stay: October 2024
Trip type: Travelled on business
Thank PierreZA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 15 October 2024

Dear Esteemed Guest,

I want to extend my heartfelt gratitude to you for taking the time to share your feedback with us.

Your insights, whether positive or negative, are incredibly valuable to us as they guide our continuous growth, development, and improvement. Please rest assured that we take all feedback seriously and will diligently address any areas for enhancement.

Your loyalty and support mean the world to us, and we are deeply thankful for your ongoing patronage.

We eagerly anticipate the opportunity to welcome you back to our hotel soon, where we hope to exceed your expectations and showcase the improvements we've made based on your valuable feedback.

Warm regards,

Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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