Dear Michelle,
Thank you sincerely for taking the time to share your valuable feedback with us.
Your insights, whether positive or negative, are paramount to our continuous improvement. We wholeheartedly believe that every piece of feedback helps us raise the bar, train our staff to deliver higher standards, and ultimately exceed guest expectations.
I want to personally apologize for any inconvenience our shortcomings may have caused you. It deeply saddens me to hear that we did not meet or exceed your expectations during your recent visit.
Please know that your feedback has been heard loud and clear, and we are committed to taking immediate action to address any areas for improvement. Rest assured, we will work closely with the relevant departments, our training and development team, and our HR department to ensure that necessary steps are taken to enhance your future experiences with us.
Your loyalty and support are truly appreciated, and we are genuinely grateful for the opportunity to serve you. If you grant us the chance to earn back your trust, I can personally assure you that we will spare no effort in providing you with the exceptional hotel experience that so many of our guests have come to cherish.
Please let me know when you visit us again. We would like to make sure we exceed your expectations and showcase more of what Kievits Kroon has to offer.
Thank you for your visit and for choosing to spend time with us. We truly appreciate your support.
We hope to welcome you back to our hotel very soon!
Warm regards,
Francois Stremmelaar
GENERAL MANAGER