Name: Best place for a weekend away
Item: Kievits Kroon Gauteng Wine Estate
Rating: 4
Author: dbeck564149

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All reviews granita spa facilities library bar signature restaurant spa experience luxury room great spa romantic weekend course dinner executive room buffet breakfast out of this world attention to detail picnic kingsley venue conference

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Wanderer650360

1

Reviewed 27 July 2023

Wine tasting experience at Kievits Kroon

Last Saturday, my family and I went to Kievits Kroon for a wine tasting. We tasted five wines each and also had a bread and cheese platter to share. Now the wine and food was very nice. But near the end of the tasting they asked us to pay an additional R 140 which they called a service charge. It was never mentioned in our correspondence with them before we went as they require guests to pay in full before arrival. I was not happy with this. Also, when we left the farm, the security at the gate asked us to open the trunk and made us feel like common criminals. I will not be back.

Room tip: Make sure their isn't any hidden costs payable before you go.

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for taking the time to share your feedback with us.

Feedback be it positive or negative is exceptionally important to us. This helps us to raise the level of expectation and awareness, as well as train our staff to deliver higher standards and exceed guest expectations.

I take note of your feedback and humbly apologize for the inconvenience this has caused you.

We did not exceed or meet your expectations and this saddens me. We do have a 7.5% tip or service charge allocated to each Food and Beverage bill, but this is not compulsory, it can be removed upon your request. My apologies if searching your vehicle left you with that impression. We have this as a standard practice and have unfortunately by doing this recovered many hotel items form vehicles visiting us for the day or even for a stayover, various items have been recovered from towels to pillows to gown and even TV's.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Thank you for your support and for selecting us.

We hope to welcome you back to our hotel very soon!

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

DrAugustaDorning

Durban, South Africa

21292

Reviewed 17 July 2023

A long awaited stay with mixed review

Comfortable accommodation but which is becoming shabby. Pieces missing from door frames, scuffs, television remote that doesn't work, and taps with the hot and cold settings incorrectly placed. Room service plates are left for 2 days outside in the courtyard. On the positive side, the staff are extremely positive and professional. The food is delicious and the setting is very relaxing.

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for taking the time to share your feedback with us.

Feedback be it positive or negative is exceptionally important to us. This helps us to raise the level of expectation and awareness, as well as train our staff to deliver higher standards and exceed guest expectations.

I take note of your feedback and humbly apologize for the inconvenience this has caused you.

We did not exceed or meet your expectations and this saddens me. I take note of your feedback and will take this up wit the relevant departments as this is not allowed. We are in the process of refurbishing our rooms but this still is not s reason why your rooms was presented to you in such a way, please accept my humble apologies.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Thank you for your support and for selecting us.

We hope to welcome you back to our hotel very soon!

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Cheryl W

1

Reviewed 14 July 2023

Disappointing

Such a beautiful venue with some lovely staff serving food but sadly that’s where it ends. Arrived in a small group for business, more than half of us were allocated rooms with no working heating, rooms then had to be changed, some rooms still had no heating air cons working, we asked to sit together as a team and were told we could not, the food was very average to disappointing and room service was average. I have attended a number of facilities over time where service and food has been out of this world, this venue is far from that

Room tip: Not great for more than one day as a conference facility - inflexible, food average, room facilities not up yo standard

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for taking the time to share your feedback.

Feedback be it positive or negative is very important to us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

Thank you for your support and for selecting us.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

janemhill2021

Johannesburg, South Africa

31

Reviewed 5 July 2023

Absolutely fantastic night away.

Excellent service from all of the staff. The room was beautiful, the snack platter was delicious. We had dinner at Granita, the food was incredible. I liked that we weren't rushed out of the restaurant. Would definitely go back.

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for the great review of our hotel!

Thank you for your visit and for choosing to spend time with us, we truly appreciate your support.

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

ATeamUk

UK

915

Reviewed 25 May 2023

The best spa experience we have had

This is my second time coming to the Spa having moved to Pretoria. We did the 'Decadence' package. It was just wonderful, my daughter and I think it was one of the best massages we have ever had, I cannot recommend Matshidso highly enough and the facial was incredible. We then could use the beautiful spa and had a wonderful lunch, I cannot recommend the lunch enough, delicious, beautiful and really high end restaurant food. All the staff are so friendly and helpful. We will be back.

Room tip: Make sure you use the spa when you stay at the hotel, it was the best value and the best treatment we have had as my two guests have agreed.

Date of stay: May 2023

Ask ATeamUk about Kievits Kroon Gauteng Wine Estate

Thank ATeamUk

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for the great review of our hotel!

Thank you for your visit and for choosing to spend time with us, we truly appreciate your support.

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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