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DrAugustaDorning
Durban, South Africa

A long awaited stay with mixed review

4.0 of 5 bubblesReviewed 17 Jul 2023
Comfortable accommodation but which is becoming shabby. Pieces missing from door frames, scuffs, television remote that doesn't work, and taps with the hot and cold settings incorrectly placed. Room service plates are left for 2 days outside in the courtyard. On the positive side, the staff are extremely positive and professional. The food is delicious and the setting is very relaxing.
Date of stay: July 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this review
Responded 10 Oct 2023
Dear Guest,

Thank you for taking the time to share your feedback with us.

Feedback be it positive or negative is exceptionally important to us. This helps us to raise the level of expectation and awareness, as well as train our staff to deliver higher standards and exceed guest expectations.

I take note of your feedback and humbly apologize for the inconvenience this has caused you.

We did not exceed or meet your expectations and this saddens me. I take note of your feedback and will take this up wit the relevant departments as this is not allowed. We are in the process of refurbishing our rooms but this still is not s reason why your rooms was presented to you in such a way, please accept my humble apologies.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Thank you for your support and for selecting us.

We hope to welcome you back to our hotel very soon!

Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 14 July 2023

Such a beautiful venue with some lovely staff serving food but sadly that’s where it ends. Arrived in a small group for business, more than half of us were allocated rooms with no working heating, rooms then had to be changed, some rooms still had no heating air cons working, we asked to sit together as a team and were told we could not, the food was very average to disappointing and room service was average. I have attended a number of facilities over time where service and food has been out of this world, this venue is far from that

Room tip: Not great for more than one day as a conference facility - inflexible, food average, room facilities not up yo standard
Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Cheryl W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 10 October 2023

Dear Guest,

Thank you for taking the time to share your feedback.

Feedback be it positive or negative is very important to us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

Thank you for your support and for selecting us.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2023

Excellent service from all of the staff. The room was beautiful, the snack platter was delicious. We had dinner at Granita, the food was incredible. I liked that we weren't rushed out of the restaurant. Would definitely go back.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank janemhill2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 10 July 2023

Dear Guest,

Thank you for the great review of our hotel!

Thank you for your visit and for choosing to spend time with us, we truly appreciate your support.

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2023

This is my second time coming to the Spa having moved to Pretoria. We did the 'Decadence' package. It was just wonderful, my daughter and I think it was one of the best massages we have ever had, I cannot recommend Matshidso highly enough and the facial was incredible. We then could use the beautiful spa and had a wonderful lunch, I cannot recommend the lunch enough, delicious, beautiful and really high end restaurant food. All the staff are so friendly and helpful. We will be back.

Room tip: Make sure you use the spa when you stay at the hotel, it was the best value and the best treatment we have had as my two guests have agreed.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ATeamUk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 31 May 2023

Dear Guest,

Thank you for the great review of our hotel!

Thank you for your visit and for choosing to spend time with us, we truly appreciate your support.

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2023

This was our first visit and from checking in to departure everything was exemplary. The staff were very polite and helpful. Our best was Eunice in the Signature Dining room, she made our anniversary very special

Date of stay: April 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank sward994985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 31 May 2023

Dear Guest,

Thank you for the great review of our hotel!

Thank you for your visit and for choosing to spend time with us, we truly appreciate your support.

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2023

Wonderful, amazing experience! The staff were friendly, efficient and went the extra mile to make us feel welcomed and comfortable. The food was amazing and the whole atmosphere enabled us to relax fully and enjoy our time together. The place itself is also very beautiful. Would definitely recommend!

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Fearless46831426811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 24 April 2023

Dear Guest,

Thank you for the great review of our hotel!

Thank you for your visit and for choosing to spend time with us, we truly appreciate your support.

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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