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Melo

A place to be

5.0 of 5 bubblesReviewed 08 Mar 2023
I had a great time, it was exceptional. The staff was friendly starting from resturants, Spa and the room was luxurious. The Spa was amazing, I will definitely do it again with my family. Breakfast was 100% .
Date of stay: March 2023
Room Tip: All room are accomodative depending of what you are looking for.
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this review
Responded 29 Mar 2023
Dear Melo,

Thank you for the great review of our hotel!

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 8 March 2023 via mobile

Me and my partner visited kievits kroon wine estate for leisure(accomodation, spa , dinner and breakfast ) it was perfect beyond our imagination. Facilities stuff 100% . Looking forward for a return .

Date of stay: March 2023
Trip type: Travelled as a couple
Thank X6699QFjacobm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023

Dear Jacob,

Thank you for the great review of our hotel!

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2023

We stayed in Junior Suite (#71) which is meant to be one of the more luxurious units. Unfortunately the unit was anything but luxurious. Almost all of the windows has cracks in them, the bathroom ceiling is covered in mould and the carpet was full of stains. Upon arrival the bins within the unit was also not cleaned out. Despite the lodge not being busy the service from staff was not forthcoming and you had to track waiters down to place orders for food and/or drinks. We definitely don't feel that we received our moneys worth and will not be returning.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank heinoegevers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023

Dear Heino,

Thank you for taking the time to share your feedback.

Feedback be it positive or negative is very important to us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

My apologies that we did not exceed your expectations, Lawrence our Rooms Division manager has been in contact I believe. please let me know if I can assist with anything further.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2023

Had a truly great time. The staff are friendly and helpful. The Spa is amazing, will definitely do it again. The food is always good especially breakfast, a champagne breakfast is always a winner for me.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank missnk2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023

Dear Guest,

Thank you for the great review of our hotel!

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2023

Me and my husband were treated like royalty on the 11th and 12th of February. We will absolutely go back and will be happy to refer to our friends and family! Well done to the staff and management of this establishment for making our breakaway so relaxing and super special.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jennie378
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023

Dear Jennie,

Thank you for the great review of our hotel!

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2023

What a stunning place, upon entering you are greeted with a friendly smile, staff are amazing and will go out of their way to help you with anything, the restaurants food is out of the world and the Chef is amazing, even comes up to the table to greet you and ask about your meal, relaxed ambiance and you would feel right at home. Yvette is a star and goes out of her way to make you feel welcomed, will be coming back for sure!

Date of stay: February 2023
Thank Travel32328909256
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023

Dear Guest,

Thank you for the great review of our hotel!

We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.

Sincerely,
Francois Stremmelaar
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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