Had a truly great time. The staff are friendly and helpful. The Spa is amazing, will definitely do it again. The food is always good especially breakfast, a champagne breakfast is always a winner for me.
508
240
92
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49
Heino Gevers
Sandton, South AfricaKievitsKroon Review
Review of Kievits Kroon Gauteng Wine Estate
Reviewed 06 Mar 2023
We stayed in Junior Suite (#71) which is meant to be one of the more luxurious units. Unfortunately the unit was anything but luxurious. Almost all of the windows has cracks in them, the bathroom ceiling is covered in mould and the carpet was full of stains. Upon arrival the bins within the unit was also not cleaned out. Despite the lodge not being busy the service from staff was not forthcoming and you had to track waiters down to place orders for food and/or drinks. We definitely don't feel that we received our moneys worth and will not be returning.
Date of stay: February 2023Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this review
Responded 29 Mar 2023
Dear Heino,
Thank you for taking the time to share your feedback.
Feedback be it positive or negative is very important to us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
My apologies that we did not exceed your expectations, Lawrence our Rooms Division manager has been in contact I believe. please let me know if I can assist with anything further.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
Thank you for taking the time to share your feedback.
Feedback be it positive or negative is very important to us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
My apologies that we did not exceed your expectations, Lawrence our Rooms Division manager has been in contact I believe. please let me know if I can assist with anything further.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (926)
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missnk2023
1
Date of stay: February 2023
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jennie378
Fourways, South Africa
1
Me and my husband were treated like royalty on the 11th and 12th of February. We will absolutely go back and will be happy to refer to our friends and family! Well done to the staff and management of this establishment for making our breakaway so relaxing and super special.
Date of stay: February 2023
Review collected in partnership with this hotel
Ask jennie378 about Kievits Kroon Gauteng Wine Estate
Thank jennie378
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023
Dear Jennie,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Travel32328909256
1
What a stunning place, upon entering you are greeted with a friendly smile, staff are amazing and will go out of their way to help you with anything, the restaurants food is out of the world and the Chef is amazing, even comes up to the table to greet you and ask about your meal, relaxed ambiance and you would feel right at home. Yvette is a star and goes out of her way to make you feel welcomed, will be coming back for sure!
Date of stay: February 2023
Ask Travel32328909256 about Kievits Kroon Gauteng Wine Estate
Thank Travel32328909256
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
John B
Modimolle (Nylstroom), South Africa
3
via mobile
The vevue is beautiful, the staff friendly. Had a wonderfull lunch with well prepared food. Definitly will visit again. Overall excellent experience. Can recommend. Prices for lunch good. The chef even visted the table to ensure that we were happy.
Date of stay: February 2023
Ask John B about Kievits Kroon Gauteng Wine Estate
Thank John B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023
Dear John,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dream39177553211
2
via mobile 
Our first time here. We will definitely come back. From the reception at the gate and leaving the premises we were surrounded with kindness and people with a passion for their work. This is reason why we'll be back. And definitely for the Lamb Curry Pizza. Top quality!
Date of stay: February 2023
Ask Dream39177553211 about Kievits Kroon Gauteng Wine Estate
Thank Dream39177553211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate, responded to this reviewResponded 29 March 2023
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of TripAdvisor LLC