What a stunning place, upon entering you are greeted with a friendly smile, staff are amazing and will go out of their way to help you with anything, the restaurants food is out of the world and the Chef is amazing, even comes up to the table to greet you and ask about your meal, relaxed ambiance and you would feel right at home. Yvette is a star and goes out of her way to make you feel welcomed, will be coming back for sure!
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
The vevue is beautiful, the staff friendly. Had a wonderfull lunch with well prepared food. Definitly will visit again. Overall excellent experience. Can recommend. Prices for lunch good. The chef even visted the table to ensure that we were happy.
Dear John,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
Our first time here. We will definitely come back. From the reception at the gate and leaving the premises we were surrounded with kindness and people with a passion for their work. This is reason why we'll be back. And definitely for the Lamb Curry Pizza. Top quality!
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay with us at Kievits Kroon and hope to see you again very soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
We came here for a weekend, our room was dirty, the terrace door looked like it was never cleaned, the mirror was full of sticky finger prints. The pool in the spa was extremely noisy even though before you get an access you sign a document about keeping it silent , but there was nobody to control. Water in the pool was full of oily yellow foam, it looked disgusting. The girl at the reception promised to get it cleaned but next day it was exactly the same. The massage we took was the worst we ever had, plus after the session they were very insistently pushing us to buy their products.
Food was average, once we had to call the chef to change the meal as it was not good. They did not have the half of the wines from the wine list. We won’t come back.
Dear Kyara,
Thank you for taking the time to share your feedback. My apologies that it has taken a long time to respond.
Feedback be it positive or negative is very important to us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I take note of your feedback and humbly apologize for the inconvenience this has caused you.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
I have made a note and will ask one of my management team to keep your information on file ready as I would like to invite you back for a stay on our account when we are ready to showcase the above-mentioned.
Hope the above meets your approval and that we will meet again soon.
Sincerely,
Francois Stremmelaar
GENERAL MANAGER
The place has gone down in recent months. They used to be good but recently it is not reaching its old standard.
They have a extensive wine list but most is not available. The food is only mediocre. Service was good.
The hotel room is outdated and not worth the money you pay.
Dear Rene,
Thank you for your feedback. I am exceptionally disappointed that we did not exceed your expectations.
I would like to liaise with you directly and would please ask if you can contact us. I do not have access to your personal information on this planform.
I am investigating all points raised as these are completely unacceptable and will assure you, we will address all of these.
May I also highlight to you that we are busy refurbishing our rooms. The first few blocks were completed in late 2022 and we are in process with our procurement department for items on the next set of rooms.
I hope to welcome you back again in the future in order for you to experience the true warmth of Kievit's Kroon.
