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John Marshall
Johannesburg, South Africa

Get away from the bump and grind of city life

3.0 of 5 bubblesReviewed 28 Jul 2022
We booked the honeymoon suite after being told the hotel was fully booked, upon arrival we decided to have a cocktail whilst waiting for the room to be ready, I ordered a Mojito, worst I've ever had, sent it back as it had no crushed limes or mint, eventually ordered a beer to be on the safe side. The suite was spacious and comfortable, upon arrival at the room no mention was made of how to operate the DSTV or Aircon. Going to dinner around 18h30 to door entrance into the dining room had no markings on the door to indicate it was closed, my wife hit the door face on, a waiter did apologize for the mishap, after sitting in the bar trying to order a glass of bubbly and wine, were told that they don't serve by the glass.....astounding as in any restaurant we frequent they always have a serving by the glass. Annoyed by the incident that occurred I went to see the duty manager on reception who advised they had run out of markers for the doors.....really masking tape would have avoided the incident. They did eventually sort out the issue but not once from that moment until we left did anybody enquire about my wife's condition or offer a complementary bottle of wine to apologize for the incident. The food at Roots was enjoyable but the plating left much to be desired, it was clear that the food coming out the kitchen was not been inspected before serving as one meal had components missing, overall 3/5. as one review said it was like a conveyor belt of courses being served with no chef or maitre d enquiring about the meal. Won't be rushing back in a hurry,
Date of stay: July 2022
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (519)
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Traveller rating
364
91
45
13
6
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49 - 54 of 519 reviews
Reviewed 24 July 2022 via mobile

It’s so close to Johannesburg and is an excellent getaway . Was an awesome conference with amazing food and wine . Highly recommended to all . Conference facilities were spot on with the room kept comfortably warm as it was really cold in the mornings .

Date of stay: July 2022
Trip type: Travelled on business
Thank John R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2022

What a wonderful place. The rooms are just incredible and so comfortable. The restaurant is amazing - pictures on a plate and so delicious. The jacuzzi was amazing when we got back from dinner. We loved every moment and the only negative was that we had only booked in for one night.

Date of stay: July 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank G1856WMmichelleh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2022

Awesome experience in the honeymoon suite. The manager was extremely helpful and the food at Roots were absolutely amazing! Jacuzzi was nice and warm, we loved the spa bath in the room and the gas fireplace contributed to the ambience. Great experience.

Room tip: Awesome stay in the honeymoon suite
Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
Thank EBender10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2022

Arrival in reception - fantastic - entering our room - complimentary bottle of bubbly - THANK YOU !!! Jacuzzi was a treat. Dinner - Service was amazing - type of cuisine - not really our taste - was interesting. Underfloor heating an absolute luxury and had an amazing night's sleep. Breakfast was a beautiful setting overlooking the water and service again, excellent. Had an an awesome stay. Thank you to all of you who made our evening special.
Monika and Hendrik Greyvenstein

Date of stay: June 2022
    • Value
    • Rooms
    • Service
Thank Zigeunerin900
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2022 via mobile

We keep coming back and every time we do we reminded why we love this establishment so much. Its a hidden gem perfect for a romantic getaway with all the trimmings. A short drive makes it for an easy escape. The setting, a complete distress and pamper. This chef is a magician and knows his flavours, creative and full of surprises, undeniably the best dinner service we had yet. Well done to the entire team! You keep wanting us come back for more. Until next time.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank yvonnelab123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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