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Reviewed 15 November 2017 via mobile

Huge hotel complex (casino + food court + others hotels). Friendly staff. Good size and clean room. It's a topical 4 stars hotel. Fair price. Very close to the airport and offers transfer every 20 minutes.

Date of stay: November 2017
Trip type: Travelled solo
Thank fe_pena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 16 November 2017

Dear Fernanda F

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

What a lovely time I had at Mondior Hotel. Everything was just on point. The place is beautiful plus entertainment is steps away from your room. The food was amazing and a lot, breakfast was fit for a king and his village.The staff was so friendly,helpful and professional. Keep doing the good work. See you soon.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank 863lilianm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 15 November 2017

Dear 863lilianm

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

The room was dated and small. The shower door did not seal properly and we were unable to stop the water flooding the bathroom floor. We were told we were going to be given a big room and the room size given was not what we were offered. We waited 25 minutes in the food for a Cuppaccino to be made. The fruit juice was hot in the dispenser and the red juice (not sure what it was as none of it was labelled) was definitely not proper juice and tasted like “cool aid” I am allergic to some of the preservatives in powder drinks. Eg tartrazine and was extremely ill after something that was consumed at the food area. The air con did now work properly and we were forced to open the window to get some cool air in to the room to make the temperature comfortable enough to sleep (It was an extremely hot evening) and a working air con would have been nice. I have stayed in all of the hotels in the Emperors complex and can confidently say that the Mondeor should be downgraded to a 1 star hotel. The rooms, food and service are in desperate need of an overhaul. Even the Metcourt 3 star trumps what I have experienced at the Metcourt! I would most certainly not recommend this facility to any one who I know as I would not want them to be as disappointed as my Wife and I were.

Room tip: The room was dated and small. The shower door did not seal properly and we were unable to stop the water flooding the bathroom floor. We were told we were going to be given a big room and the room size given was not what we were offered. We waited 25 minutes in the food for a Cuppaccino to be made. The fruit juice was hot in the dispenser and the red juice (not sure what it was as none of it was labelled) was definitely not proper juice and tasted like “cool aid” I am allergic to some of the preservatives in powder drinks. Eg tartrazine and was extremely ill after something that was consumed at the food area. The air con did now work properly and we were forced to open the window to get some cool air in to the room to make the temperature comfortable enough to sleep (It was an extremely hot evening) and a working air con would have been nice. I have stayed in all of the hotels in the Emperors complex and can confidently say that the Mondeor should be downgraded to a 1 star hotel. The rooms, food and service are in desperate need of an overhaul. Even the Metcourt 3 star trumps what I have experienced at the Metcourt! I would most certainly not recommend this facility to any one who I know as I would not want them to be as disappointed as my Wife and I were.
Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank annerib2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 13 November 2017

Dear Anne Rib,

Thank you for supporting Emperors Palace and thank you very much for completing our E-Questionnaire

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.


Kind Regards

Guest Relations Manager

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Reviewed 8 November 2017

We were booked in here for one night in transit between Zanzibar and Victoria Falls. As it was part of a tour, we cannot comment on price. Given the location, we rather expected an upmarket stay but it was average rather than luxurious. The room was small and curiously had a bath next to the beds. There were separate cubicles for shower and toilet. There was a good safe in the room. We were a bit frustrated that the only relaxing bar area (with cricket on the TV) was a smokers' room. Wifi was excellent.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Stewart M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 9 November 2017

Dear NZMDProf

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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Reviewed 6 November 2017

Stayed here a couple of times when travelling with business. Service is always excellent - staff are always happy to assist, even though we always arrive early in the morning long before check-in!
Rooms are clean and tidy, and hotel is located close to the food hall and casino providing plenty of entertainment.
Breakfast is amazing, plenty of choice from bacon and eggs, fruit, cereals, fish...something for everyone.
Always a pleasure to stay.

Date of stay: November 2017
1  Thank siobhan9117
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 7 November 2017

Dear siobhan9117

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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