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trevorp592
Ballito, South Africa
51
Mondior Hotel August 2017
5.0 of 5 bubblesReviewed 06 Sept 2017
Unfortunately I became ill during this stay at Mondior and was stuck in my room for 3 weeks as I was unable to fly home. The compassion and level of care from housekeeping management and staff as well as hotel management and PRO staff was beyond what anyone could ever dream of. I was treated in the most exemplary fashion with staff popping in to check on me regularly each day. Breakfast lunch and supper was delivered and the chef made me special get well snacks. The Lavazza coffee machine was replenished during the day and my fridge was stocked with water. In house paramedics visited to check on me and I received calls and Whatsapp messages each morning to check if I needed any assistance. Thank you all for the snack and fruit baskets and the wonderful get well card with the beautiful flower arrangement. Thank you also for arranging a hotel vehicle to take me to the doctor and chemist. Mondior! An amazing team of totally dedicated and compassionate people offering absolutely legendary service. I am eternally grateful.
Date of stay: August 2017
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Reviewed 6 September 2017

Comfortable room with ageing bathroom. The hotel is very well located with direct access to restaurants and casino, this however left the door open for shady characters hanging around in the passages.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Johann J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 7 September 2017

Dear Johann J

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Thank you for making our honeymoon night so special. Hats off to the lady that checked us in. She was so pleasant. Everything about the service of this hotel was great. We enjoyed our stay and will definitely recommend

Room tip: Stunning room
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sunilr711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsHotelManager, Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 6 September 2017

Dear sunilr711,

We are delighted that you have enjoyed your special night! Thank you for the positive feedback. We will definitely pass this on to the reception team too.

Looking forward to welcoming you back.

Kind regards.
The Mondior Team

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Reviewed 3 September 2017 via mobile

We stayed here as a stopover as we were flying out of JoBurg the following day.
The hotel is about a five minute taxi drive from the airport so really easy if you need to connect flights. The rooms was fine and even later out with rose petals as we were on honeymoon.
The only thing I'll say i believe our room was divided from the other by a door, instead of all walls, so we could hear every noise the people next door made. Not sure if this is the norm but wasn't welcomed.

Would I stay again in a similar situation? Probably out of necessity Ye

Date of stay: August 2017
Trip type: Travelled as a couple
Thank michaeljf89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 4 September 2017

Dear michaeljf89

Thank you for taking your time in reviewing our property on TripAdvisor.

Please do accept our humble apologies for the inconvenience caused. Your comments are taken very seriously by each department manager to ensure that we constantly improve our standards.

Despite mentioned, we are delighted that you had a good stay with us.

We hope to be able to welcome you back on a return visit to the Palace of Dreams.

Kind regards,
Guest Relations Manager

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Reviewed 31 August 2017

Excellent service at the hotel delivered by caring, friendly and efficient staff. Rooms clean. Even though it is at Emperors Palace it is quiet in the rooms and noise is not an issue. Shuttle service to and from hotel is great and convenient.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tanial455
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 4 September 2017

Dear tanial455

Thank you for taking your time in reviewing our property on TripAdvisor.

We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs and always delivering more than what is required.

Wishing you a warm welcome back with us here at The Palace of Dreams.

Kind regards,
Guest Relations Manager

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Reviewed 28 August 2017

excellent service. room was made up as requested with cold champange on ice. will most certainly visit them again in the near fuure. the Brefast sellection is also excellent and there is something to suite everyone's taste buds.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 296jjv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 29 August 2017

Dear 296jjv

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.


Kind Regards,
Guest Relations Manager

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