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“Great stop over”

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Peermont Metcourt Hotel at Emperors Palace
Ranked #10 of 26 Hotels in Kempton Park
Reviewed 11 October 2017 via mobile

great stop over for OR tambo airport
With entertainment and a excellent casino !!!
Amazing restaurants with amazing food!!!
Rooms are clean and modern
Breakfast is first class with everything you could think of they serve it !!!!

Stayed: October 2017, travelled as a couple
Thank roxannebab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Hotel at Emperors Palace, responded to this reviewResponded 12 October 2017

Dear Roxannebab

Thank you very much for supporting Emperors Palace and for completing our E-Questionnaire

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future

KInd regards

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 - 27 of 1 205 reviews

Reviewed 10 October 2017

Make sure Central Reservations know what they are doing - they "reserve" a deposit but actually take the money from your account and then tell you it will only be refunded within 7 to 14 days....! I will never use Central Reservation again.

Room Tip: My basin was blocked and my card key did not work. Had to go back to reception in the early hours of...
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  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lydia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Hotel at Emperors Palace, responded to this reviewResponded 11 October 2017

Dear Lydia W

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future

Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

I stayed 1 night at the Metcourt Hotel with my wife. It was a complimentary stay.

Check in process was interesting. The lady who help us was incredibly friendly yet very slow. We were issued a room key.. When we went into the room, there was somebody already in there and she was in the shower. Door closed

She started screaming and we exited as quickly as possible. The front desk didn't appear to think that this was a issue.

They gave a new room. The room was decent and standard hotel chain fare. Clean and comfortable beds.. Shower was relatively small but acceptable.

I was pleasantly surprised by the breakfast buffet. The guy frying the eggs was good, friendly and definitely a great brand ambassador. Overall service was good. There was a great variety of food / fruit and cheese on offer. All very fresh and well prepared. Overall a pleasant stay.

Stayed: October 2017, travelled as a couple
Thank Raptor0O1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Hotel at Emperors Palace, responded to this reviewResponded 11 October 2017

Dear Raptor0O1

Thank you for supporting Emperors Palace and for completing our E-Questionnaire

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Good experience.Enjoyed the stay.The check in was very easy and the staff were very pleasant, helpful and courteous.Will recommend to friends and family.The facilities met our expectations.The breakfast was very good and the room was very clean.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sewduttn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Hotel at Emperors Palace, responded to this reviewResponded 10 October 2017

Dear Sewduttn,

Thank you very much for supporting Emperors Palace and for completing our E-Questionnaire

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future

Kind REgards

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

I booked with Agoda for the 29 to 1st of October 2017. Being a reward card member I thought that we will get complimentary drinks and quick check in and given the same type of room on Agoda website and all these point will be put into our rewards card. I even gave the lady my card was nothing was done. The service was not up to par and this was not the Metcourt. At breakfast the my table had no teaspoons to mix your tea and furthermore I asked for hot milk but i was just given a little milk in my cup which was also cold. Why is the service so bad when I asked and waitress for a teaspoon she said I do not work on that side and then i took two from another table. My main concern is about service and my reward point because I feel that Metcourt should have been cheaper than Agoda. When booking on Tsogo Sun they are always cheaper than Agoda it makes you think
sk

Room Tip: I prefer the ground floor .
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Pat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Hotel at Emperors Palace, responded to this reviewResponded 7 October 2017

Dear Pat G

Thank you for supporting Emperors Palace and for completing our E-Questionnaire

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peermont Metcourt Hotel at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Kempton Park
#5 Romantic Hotel in Kempton Park
#6 Spa Hotel in Kempton Park
#7 Business Hotel in Kempton Park
Price Range: R1 264 - R2 514 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Peermont Metcourt Hotel at Emperors Palace 3*
Number of rooms: 248
Official Description (provided by the hotel):
Hotel Peermont Metcourt at Emperors Palace Contemporary convenience at its best...the 3-star Peermont Metcourt at Emperors Palace offers stylish and comfortable rooms as well as a "group-friendly" experience for corporate, convention and leisure guests. The hotel offers a variety of room configurations and amenities which include LCD flat screen TV, satellite DSTV channels for all languages, tea and coffee stations, secure internet connections, laptop safe, working desk with business-convenient plug points. The hotel's clean and modern façade is complimented by a private and sheltered pool terrace, set in a beautifully landscaped garden, providing guests with food and beverage service throughout the day. Specifications include a comfortable, large ground floor reception area with enough space to accommodate large tour and convention groups with ease. The hotel features (248 rooms) with 176 Classic rooms, 69 Superior rooms and 3 Special assistance rooms. Smoking and non-smoking rooms are available. Check-in after 15h00 / Check-out before 11h00. ... more   less 
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Also Known As:
Peermont Metcourt At Emperors Palace Hotel Kempton Park
Metcourt Laurel

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