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Reviews (383)
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All reviewsemperors palacepeermont metcourtconvention centerincluded in the room rateincluded breakfastrooms are bigcasino areaenjoyed my stayfood courtbetween flightsdouble bedfree shuttlebusiness tripreception staffroom was spaciousshort staycomplex
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34 - 39 of 383 reviews
Reviewed 9 October 2017

Very comfy , neat and clean rooms comfortable environment and an amazing place to be to unwind. The staff was friendly and helpful in every situation. I was amazed by how the shuttle buses are always on time as per the schedule.

Room Tip: Please have bar fridges in the rooms and perhaps the sound proof be considered because we could hear noise from outside our room.
  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Yvone C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 10 October 2017

Dear Yvone C

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

Generic in absolutely every sense. The decor in the hotel common areas is dated, but rooms have been redone. I find the bathroom with enclosed bath/ shower claustrophobic. Most hotels do showers only nowadays and that would have been better than doing both, badly. Staff are adequate, but seem disinterested and bored. Note hint of any personal touch here.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ninakriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 7 October 2017

Dear ninakriel

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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Reviewed 5 October 2017

Really enjoyed my stay at Peermont Metcourt Suites, the room was large and comfortable. Enjoyed the choice of different restaurants and really enjoyed my stay. Staff are friendly and always ready to assist. Lovely choices at breakfast and no one will leave felling hungry after their stay here. Parking was a bit of a problem when they had functions on but other than that I really recommend this hotel.

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 6 October 2017

Dear Natalie M

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

I stayed here on New Year's Eve as a stopover on my way to Madagascar. It was a great hotel. Got the courtesy shuttle from the airport no problem despite being very late at night. Arrived at the hotel and got changed/upgraded to another hotel in the chain. Staff walked me over. Check in was quick and easy. Room was clean and lovely. Proximity to the huge range of food places and atms was magnificent. (It was a bit of a maze, but once I found my way, no problems at all). Breakfast was magnificent and courtesy shuttle back to the airport was easy and regular. Also had wifi. As a solo female traveller, would recommend this place highly for someone doing a brief stopover in between flights.

Stayed: December 2016, travelled solo
Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 29 September 2017

Dear Kate,

Thank you very much for supporting Emperors Palace and for completing our E-Questionnaire

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

we happy to hear that you felt safe and will recommend our hotel to we highly appreciate it.

We look forward to welcoming you back in the near future

Guest Relations Manager

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Reviewed 23 September 2017 via mobile

The proximity to the airport is the reason why we end up staying over at Metcourt suites from time to time. Our room was spacious, clean good quality linen, desk a fair variety of channels on TV, laptop safe. Although the configuration of the bathroom is a bit odd we had a bath shower and separate loo. This is a good place to stay overnight between flights the Emperors palace which is part of the whole complex offers movies, restaurants and a casino. This is not a destination visit for me rather a comfortable layover. There is a nice pool but hotel is noisy and the soundproofing not great.

Stayed: September 2017, travelled as a couple
Thank GMM77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 24 September 2017

Dear GMM77

Thank you for taking your time in reviewing our property on TripAdvisor.

We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs and always delivering more than what is required.

Wishing you a warm welcome back with us in the near future.

Kind regards,
Guest Relations Manager

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