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“Business conference”

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Peermont Metcourt Suites at Emperors Palace
Ranked #14 of 26 Hotels in Kempton Park
Reviewed 5 weeks ago

The value and service received does not justify the price paid! One would find other hotels that offer far more value for money. Catering staff is in training. No room service available. The service from the in-house restaurant takes in excess of one hour to deliver. Disappointing experience overall.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank 16343JCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 5 weeks ago

Dear 16343JCC

Thank you for bringing into our attention the services that you experienced while staying with us. We hereby would like to sincerely apologise for the inconvience caused as this was not what you expeced from us.

Kindly note that we do have limited services for our three stars such as room service. However we do have such services at our four and five star hotels. For all your future bookings should you be willing to make use of this services please log on to Reservations@peermont.com and choose either the Peermont Mondior which is our four star or the Dorelae Grande hotel our five star in order to have all this services availble to you.

Please do not hesitate to contact me for any further assistance in this regard

Kind regards

Eduardo Ferreira
Hotel Guest Relations Manager

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5 - 9 of 346 reviews

Reviewed 9 October 2017

Very comfy , neat and clean rooms comfortable environment and an amazing place to be to unwind. The staff was friendly and helpful in every situation. I was amazed by how the shuttle buses are always on time as per the schedule.

Room Tip: Please have bar fridges in the rooms and perhaps the sound proof be considered because we could hear...
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Yvone C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 10 October 2017

Dear Yvone C

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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Reviewed 5 October 2017

Generic in absolutely every sense. The decor in the hotel common areas is dated, but rooms have been redone. I find the bathroom with enclosed bath/ shower claustrophobic. Most hotels do showers only nowadays and that would have been better than doing both, badly. Staff are adequate, but seem disinterested and bored. Note hint of any personal touch here.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ninakriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 7 October 2017

Dear ninakriel

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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Reviewed 5 October 2017

Really enjoyed my stay at Peermont Metcourt Suites, the room was large and comfortable. Enjoyed the choice of different restaurants and really enjoyed my stay. Staff are friendly and always ready to assist. Lovely choices at breakfast and no one will leave felling hungry after their stay here. Parking was a bit of a problem when they had functions on but other than that I really recommend this hotel.

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 6 October 2017

Dear Natalie M

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

I stayed here on New Year's Eve as a stopover on my way to Madagascar. It was a great hotel. Got the courtesy shuttle from the airport no problem despite being very late at night. Arrived at the hotel and got changed/upgraded to another hotel in the chain. Staff walked me over. Check in was quick and easy. Room was clean and lovely. Proximity to the huge range of food places and atms was magnificent. (It was a bit of a maze, but once I found my way, no problems at all). Breakfast was magnificent and courtesy shuttle back to the airport was easy and regular. Also had wifi. As a solo female traveller, would recommend this place highly for someone doing a brief stopover in between flights.

Stayed: December 2016, travelled solo
Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 29 September 2017

Dear Kate,

Thank you very much for supporting Emperors Palace and for completing our E-Questionnaire

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

we happy to hear that you felt safe and will recommend our hotel to we highly appreciate it.

We look forward to welcoming you back in the near future

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peermont Metcourt Suites at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 26 Hotels in Kempton Park
Price Range: R1 400 - R2 843 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Peermont Metcourt Suites at Emperors Palace 3*
Number of rooms: 77
Official Description (provided by the hotel):
Affordable accommodation with friendly service...The 3-star select services Metcourt Suites offers a home away from home. The hotel features 77 spacious suites with contemporary furnishings. All the usual technology is available in the rooms with Wi-Fi connectivity available in public areas. Breakfast is served in the stylish Primavera restaurant. Guests also have access to the casino, dining, entertainment, convention and relaxation facilities of the Emperors Palace resort.The hotel features (80 suites) with 56 Classic suites with twin beds, 5 Classic suites with king size beds, 16 Deluxe suites, 2 Premier suites and 2 Presidential suites. Smoking and non-smoking rooms available.Check-in after 15h00 / Check-out before 11h00. No porterage service is available. ... more   less 
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