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“Outstanding.......”
Review of Pronto

Pronto
Ranked #43 of 1 597 Restaurants in Johannesburg
Cuisines: Mediterranean
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 28 April 2018

Been to this restaurant a few times and my expectation is always met with excellent service and outstanding food. It's dependably good, reliably good. Even in large groups... They get it right. The pasta is superb, especially the salmon, peas and vodka..... Wow!

Date of visit: April 2018
1  Thank maxinea963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha M, Owner at Pronto, responded to this reviewResponded 15 May 2018

Hello and THANK YOU for your lovely review. We are so grateful for the positive feedback and look forward to sharing your kind words with our team. Happy dining and we look forward to hosting you again soon. Natasha

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Reviews (176)
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49 - 53 of 176 reviews

Reviewed 8 April 2018

I have travelled extensively and eaten at some of the best Italian restaurants in the world and I can honestly say that Pronto is still rated right up there with the best.
To maintain consistency is for me very important.
Well done Natasha and her team.

Date of visit: March 2018
    • Value
    • Service
    • Food
Thank Leigh E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha M, Owner at Pronto, responded to this reviewResponded 9 April 2018

What a kind and positive review - I so look forward to sharing it with our whole team. Thank you so much - we are very grateful for your patronage and look forward to hosting you again. Happy dining. Natasha

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Reviewed 6 April 2018 via mobile

Popped in for supper on a Thursday evening. The restaurant was quite busy and we got a table on the covered balcony. Definitely changed a lot since I was last here. The real Italian feel was some how lost in the reno! During the evening it was difficult to identify our waiter! It was as though anyone who happened to walk passed ‘waitered’. Consequently the service was quite abysmal. We started with a caprese salad with sour mozzarella. Not a great start. Then a waiter came with our main dished! All the dirty plates and cutlery were still on the table! He looked at us as though it was our fault they were still there and hovered waiting for us to clear them away. Eventually realizing this was not going to happen he put the main dishes on another table, cleared our dirty plates .............. don’t think we will go back in a hurry!

Date of visit: April 2018
Thank r0bbie2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha M, Owner at Pronto, responded to this reviewResponded 9 April 2018

Hi there. Thank you so much for your constructive criticism. I have shared it with all our team and we will do our best to use your review to better our service and standards. Consistency is indeed the aim of the game but as it is such a human business there’s is indeed always the possibility for error. I apologise on behalf of the team and hope that you will see your experience as more connected to the human element then to the upgrade of our facilities. Happy dining.

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Reviewed 4 March 2018 via mobile

We visited on the 23rd of Feb, and had Ali(hope I have the right spelling) serving us. Fortunately we did the reservation, the restaurant was packed and very busy, but we did not wait for long for our food and Ali served us well.
The starters were good but the pastas and pizza we ordered were quite average, we definitely had better somewhere else, so it’s quite a disappointment since I recommended the restaurant to my family.
The restaurant was busy and noisy maybe because it was Friday night but the atmosphere was good. However the food can definitely be improved.

Date of visit: February 2018
1  Thank Citycactus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha M, Owner at Pronto, responded to this reviewResponded 5 March 2018

Hi there. Thank you for letting us know that Ali served you well and that you enjoyed the ambiance but not the food. We will share this review with the staff as we do all reviews in the hope of improving our standard. Happy dining and we look forward to hosting you again soon. Natasha

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Reviewed 12 February 2018 via mobile

We visited quite a number of Mediterranean restaurants in the past but Pronto's meals were the best. The pasta was delicious and the wine the waiter suggested was excellent. Well done. ..see you soon

Date of visit: February 2018
Thank mariodewet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha M, Owner at Pronto, responded to this reviewResponded 15 February 2018

Hello and thank you for your kind and lovely review. It is with pleasure that I will share it with all the staff. Happy dining and we look forward to hosting you again soon. Natasha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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