We had a meal at Back of the Moon at Gold Reef City this past Friday 27th April. The vibe and live band was great, however the length of time it took for our food to arrive was not acceptable. We booked a table for 7 people, and ordered our mains by 8:30pm. Everyone’s main courses arrived at 10pm and shortly thereafter. It took more than 1.5 hours for the food to arrive! When we asked our waiter what the problem was, only then did he apologise and mentioned that they have 2 large birthdays on the same evening. The restaurant staff should’ve apologised for the delay without us having to question what was wrong, or at least warn us that the food was going to take longer to prepare than normal when we ordered.
When the food did eventually arrive, it was mediocre. Some people at our table enjoyed their meals, but some meals were just not up to standard. The steak ordered was meant to be medium rare – however the one side was more medium/well than rare. Two people ordered one of the ‘Back of the Moon’s Signature Dishes’ – the lamb cutlets – according to the description on the menu it was meant to be served with mint, minted mash and thyme jus (see attached picture of the menu item).
When our lamb cutlets arrived, it was tasty, but was most definitely not at all what was described on the menu. It was served with mash, but definitely not minted mash, there was no fresh mint as described, and definitely no thyme jus, just more of a barbeque sauce coated over the lamb. We don’t really understand how it’s possible to get what is meant to be a ‘signature dish’ so wrong.
After being mostly disappointed by the mains, one person at our table decided to try the dessert and ordered the ‘pistachio and ginger ice cream’ – meant to be one scoop of each, to which the waiter replied ‘we only have vanilla’
As the menus are all electronic (on tablets), I would think they are easy enough to update. If the lamb dishes are never served with mint or thyme, rather change the menu so people don’t have expectations that are never met. If the restaurant does not have certain flavours of ice cream, rather just update the menu with at least ‘ask the waiter for flavours available’
This restaurant has a good vibe, and waiter was friendly and made an effort to make up for the delay, but the food very disappointing.
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