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Reviewed 25 August 2018 via mobile

I've spent well over 1,000 nights with Marriott / Starwood, and I've never had a warmer welcome than in this fabulous place. All of the staff go out of their way to look after you: absolute professionalism, with a smile.

My executive room (thanks for the upgrade!) was gorgeous. The library bar is a great place to relax, with good food and an excellent and reasonably priced wine list. The breakfast buffet is good.

Melrose Arch as an area feels very safe, with some shopping and various nice restaurants.

I hugely recommend this hotel. Not often that hotel staff manage to make a week-long business trip feel like a holiday!

Date of stay: August 2018
Trip type: Travelled on business
Thank JCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, Manager at African Pride Melrose Arch Hotel, Autograph Collection, responded to this reviewResponded 27 August 2018

Dear JCW,

Please accept our sincere thanks to you for sharing your most memorable five star experience with us during your recent visit with us. Yourhighly detailed and complimentary feedback is most appreciated!

Our TEAM prides itself on offering our guests an experience that is an outstanding combination of 5-star luxury, world-class service and distinctive design, and of course exceeding all of our guests’ needs is what we aspire to every day.

Hearing that our TEAM managed this through ensuring we were professional, friendly and eager to assist you so thoroughly, and that you enjoyed the appointment of our property is wonderful to hear – please rest assured that your feedback will be shared with the TEAM. You're very welcome for the upgrade - as a Marriott Rewards member, it only gives us great pleasure to be able to show our appreciation to you.

Indeed, we are exceptionally lucky to call the Melrose Arch lifestyle development our home – a safe and secure destination where one has numerous options to eat, play, shop and of course stay in an al-fresco style cosmopolitan environment.

Thank you for being a loyalty! We're so looking forward to warmly welcoming you back on your next visit to Jo'burg!

Warmest regards

The TEAM at the African Pride Melrose Arch Hotel, Autograph Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

The first thing that hits you when you walk through the door is how friendly the staff are. The rooms were great, and the buffet breakfast was really good with a great selection of food in a great setting. The hotel itself is well designed and the staff were all very helpful. I would recommend this hotel to anyone wishing to stay in Johannesburg.

Date of stay: September 2017
Thank 709stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, Manager at African Pride Melrose Arch Hotel, Autograph Collection, responded to this reviewResponded 14 August 2018

Dear 709stephen,

On behalf of the entire hotel TEAM, we would like to extend our sincere thanks to you for sharing your most memorable five star experience with us during your recent visit. Your informativ complimentary feedback is most appreciated!

Our TEAM prides itself on offering our guests an experience that is an outstanding combination of 5-star luxury, world-class service and distinctive design, which we are immensely happy was your experience.

Exceeding all of our guests’ needs is what our team aspires to every day. Hearing that our TEAM managed this through ensuring our staff was friendly and eager to assist you so thoroughly, and that you enjoyed the breakfast spread, as well as the appointment of our rooms is wonderful to hear – please rest assured that your feedback will be shared with the TEAM.

Thank you for your loyalty. We're so looking forward to welcoming you back on your next visit to Jo'burg!

Warmest regards

The TEAM at the African Pride Melrose Arch Hotel, Autograph Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

This hotel is so disappointing. I expected much more from an Autograph Collection Hotel. Staff just don't know what they are doing. I had an issue with my room key 3 times when I first arrived and instead of suggesting a new room, staff were giving me stories about how there's a maintenance issue with the door. I had to prompt them to look for an alternate room. The next morning, again my room card was not working. There were numerous other issues during my stay with the restaurant at dinner and breakfast, as well housekeeping. It seems like staff throughout the hotel are incompetent or just clueless on customer service. Rather spend your money at the Fire and Ice Hotel just around the corner. It's a 4 star hotel but the service and quality of food is 5 star.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank SAtraveller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, Manager at African Pride Melrose Arch Hotel, Autograph Collection, responded to this reviewResponded 10 August 2018

Dear SAtraveller2013,

Thank you for your valuable review of your recent stay with us at the African Pride Melrose Arch Hotel, Autograph Collection.

We are saddened to see that your expectations were not met during your interaction with our TEAM, though we are hoping to get more detailed feedback in order for us to ensure that we grow from this experience and to avoid its re-occurrence.

I assure you that we are committed to ensuring each and every one of our guests a stellar stay with us, and your feedback has been shared with the relevant management team members for investigation and correction.

We hope to have the opportunity to make this up to you by exceeding your expectations on your next visit to Johannesburg.

Kind Regards,

The TEAM at the African Pride Melrose Arch Hotel, Autograph Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

I'm sure you're reading lots of reviews. So I'll be brief.

First, I think it's always important to know what perspective I'm writing from. I'm from the United States, first timer to South Africa, on my honeymoon with my wife. We were looking for a good spot to stay the night after landing and heading out for a safari next day.

This is an excellent spot. Not an airport hotel. Not having to go into Joburg. Lots of shops and quality restaurants to walk around to in a very safe environment. Not too sterile. There were nice South African food restaurants right by as well.

The hotel was clean and friendly. Very comfortable. All around made it easy to adjust. You can't go wrong with this very nice place.

Room tip: Book ahead
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, Manager at African Pride Melrose Arch Hotel, Autograph Collection, responded to this reviewResponded 7 August 2018

Dear Jim K,

Please accept my sincere thanks to you for sharing your most memorable experience with us during your recent visit to South Africa!

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please rest assured that your compliments of our staff will be shared with the TEAM.

Indeed, we are exceptionally lucky to call the Melrose Arch lifestyle development our home – a safe and secure destination where one can eat, play, shop and of course stay in an al-fresco style cosmopolitan environment.

Congratulations on your new marriage - we're hoping to have the pleasure of hosting you again in future on one of our anniversaries!

Warmest regards,

The TEAM at the African Pride Melrose Arch Hotel, Autograph Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

We stayed here on a stop over in JNB. The service was excellent. From the moment we arrived, engaged with the concierge team to departure. Each person was warm and welcoming. The property is warm and contemporary. The area is walkable with shops and restaurants. However it does not feel like you are in Africa. The style of the area is newer but rather typical for many cities around the world. This is a great place to stay if on a business trip or traveling with family and want to walk around. Otherwise it’s not a terribly interesting area of Joburg. Bravo to the team for delivering a high level of service.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank KurtisDeneen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, Manager at African Pride Melrose Arch Hotel, Autograph Collection, responded to this reviewResponded 6 August 2018

Dear Kurt D,

Thank you for taking the time to review your recent experience at the African Pride Melrose Arch Hotel, Autograph Collection.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
Our TEAM prides itself on offering our guests an experience that is an outstanding combination of 5-star luxury, world-class service and distinctive design, and exceeding all of our guest's needs is what our TEAM aspires to every day. Hearing that we achieved this is a great motivator – please rest assured that your feedback will be shared with the TEAM.

Thank you for your patronage - we look forward to welcoming you back soon!

Kind Regards,

The TEAM at the African Pride Melrose Arch Hotel, Autograph Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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