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Vos.Verander
Centurion, South Africa

Very pricy but an amazing escape from Gauteng within Gauteng

5.0 of 5 bubblesReviewed 21 Apr 2024
Stayed here several times it is a stunning place to be in, makes you feel like you are not in South Africa. Keep in mind its a very high end place so the price is very high end as well, it is somewhat worth it if you want an escape from SA / Gauteng and not travel far or for too much. its absolutely stunning.
Date of stay: April 2024
Room Tip: There are multiple plug adaptor options but i would suggest bringing a international portable...
Trip type: Travelled on business
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg, responded to this review
Responded 23 Apr 2024
Thank you for choosing to stay with us again @Getaway18836116366, we appreciate your review. It is true that the hillside hideaway here at Four Seasons Hotel The Westcliff is unlike any other city hotel, which is what makes it so endearing. We hope to welcome you again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 12 April 2024 via mobile

We went to the Four Seasons Westcliff on dec 31st to spend one night there for New Year’s Eve. We arrived at 12:00 pm and since our rooms were not ready we went to the Flames restaurant for lunch. For appetisers we ordered hallumi kataifi, burrata salad and prawn and avocado cocktail. The halloumi was good I didn’t try the prawn and avocado cocktail but it didn’t look really appetising and the burrata I sent back because when I cut the Burrata it was completely dry in the middle with no cream. I have never seen that anywhere. They told us this is how it comes I told them they need to change their supplier because this is not the way it’s supposed to be. Even Woolworths has better Burrata. Then for mains we ordered the truffle burger with fries x 3 and I wanted the bone marrow which was an appetiser and one mac and cheese from the kids menu. They came back to us 10 min later to tell us they did not have bone marrow so then I Ordered the cauliflower soup. I took a bite of the burger it was ok I couldn’t taste any truffle to be honest and the truffle fries had no truffle in it either. The mac and cheese was really good. My soup was ok some bites were bitter but I’m not sure why.

When I went to use the restroom one was out of order so only one was available but it was occupied. I waited a bit but it was taking too long so I went to the handicap one and the lock was broken and of course someone walked in while I was doing my business. This is supposed to be a 5 star hotel we have stayed at other Four Seasons in other countries and it’s not this standard. Very disappointing. This evening there is a New Year’s Eve event at the same restaurant shouldn’t they at least make it a priority to get the washrooms fixed? Unbelievable. Honestly you shouldn’t be charging 13500 rands per room per night for a premier view room if you can’t fix the washrooms at the only restaurant you have.

The room was very nice but had too many issues. The balcony door did not lock, the lights in the balcony were not working. My sink in the bathroom was not draining properly.

New Years Eve was very nice. Buffet was nice and the band was amazing.

Breakfast was a bit of a mess. Only one person at the egg station so eggs took very long to get. She also messed up my son’s omelette order and added bacon, we do not eat pork so that was a bit annoying. You should have at least two people at the egg station if you know you will be busy since it’s New Year’s Day.

I really don’t think based on the prices they are charging for the room that it is worth it overall. Four Seasons Westcliff is not a 5 star hotel and they have a lot of work to get to that level.

Date of stay: December 2023
Trip type: Travelled with family
Thank smerali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg, responded to this reviewResponded 23 April 2024

Thank you for taking the time to share your feedback. We are sorry that your expectations were not met on this occasion. Several of the points raised have been addressed since the beginning of the year and we hope that when you return to Johannesburg, you might choose to stay with us once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

The setting was good, staff very helpful on arrival, although getting stuck in a lift wasn’t great. The food was ok, but steaks over cooked. Restaurant service was average, had to wait quite a bit. Overall ok, but not good value for money. Wouldn’t rush back.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank Thorvald12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg, responded to this reviewResponded 3 April 2024

Thank you for your feedback @Thorvald12. We would like to hear more of your stay so that we can look for areas of improvement. Do you mind emailing us with further details on sm.jbg@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024

Best experience ever, Staff is very friendly and helpful. Great breakfast.
The staff is very professional and show that they care about their guests. I really felt very special and would definitely come back.
Thank you all for the best memories ❤️

Room tip: Its very close to zoo .
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank A2779ZI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg, responded to this reviewResponded 3 April 2024

Thank you for the kind and thoughtful review. We appreciate it and look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024

Our experience at the Four Seasons was amazing. I would highly recommend this property. The staff was very attentive. The property was beautiful. Our room was spacious and the bed was extremely comfortable. Our balcony overlooked the zoo which was amazing.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank shellsmd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg, responded to this reviewResponded 19 March 2024

Thank you for choosing Four Seasons Hotel The Westcliff for your recent stay @shellsmd. Thank you for sharing your experience, we appreciate it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2024 via mobile

We stayed at this property twice within a week. The first stay was really quite short and average, with a poor showing service-wise at the Sunday Brunch. Everything else was fairly good, which made us head back once we had a problem in another property.

The hotel is aging and it shows at times. House keeping and service was most of the time very kind and heat-felt, which was mostly appreciated.

I was slightly unimpressed with the pool and relaxation area and thought they could have done a much better job at creating a nice relaxing atmosphere for guests looking to stay in house.

A safe and comfortable choice in Johannesburg.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank JeanFelipeL1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg, responded to this reviewResponded 19 March 2024

Thank you so much for taking the time to share your experience at the Four Seasons Hotel The Westcliff, Johannesburg. Our team strives to provide exceptional service and create memorable experiences. Thank you for highlighting areas of improvement that you had identified.

We look forward to welcoming you back in the future for another stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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