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Steven and Jane
Singapore, Singapore

Excellent Stay and Attentive Staff

5.0 of 5 bubblesReviewed 02 May 2023
Cliffside was nothing less than the perfect retreat. Staff were so lovely - especially getting to know Cindy and Connie, and Emmanuel on the way to and from the airport (~1hr). He had fantastic jazz playing in the car and we found out he also plays jazz bass!

Up through the winding roads Cliffside slowly emerges, an oasis after a long flight. Every detail was seen to, and the place was kept clean and tidy while still retaining the welcoming warmth of a comfortable home.

It was a bit cold for swimming, but we made use of the sauna and walking trails up to the park.

Breakfast was a strong highlight! Their selection of fresh cut fruit, cheese, and cold cuts is not to be missed. Nor could we forget the splendid avocado toast and full-English, or variety of teas. If you saved space for other meals, we especially liked the lambchops and open-faced sirloin sandwich, though you may find some portions are big enough to share!

After dinners we returned to find chocolates on the pillows, and the room turned down before easing tired feet into the coziest slippers I've ever had away from home.

The staff at Cliffside were so accommodating to a sudden change of plans on our way back through Joburg, and we were thrilled to return to Cliffside for one night instead of staying at the airport hotel. We knew we'd be back, just not that soon!

Everyone was so helpful and enthusiastic throughout the stay and we greatly enjoyed the conversations we had.

We would highly recommend this retreat to anyone looking for a restful break!
Date of stay: April 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Cindy Machete, General Manager at The Cliffside Boutique Getaway, responded to this review
Responded 25 May 2023
Dear Steven and Jane,

Thank you so much for the excellent and detailed review on your recent experience of The Cliffside Boutique Getaway.
Both your wittyness, passion for art and Jane's cute giggles in between our conversations is never to be forgoten, you were wonderful guests and that made hosting you an absoloute pleasure.
We are pleased to read that you enjoyed your overall stay with us as much as we loved having you here.

I look forward to welcoming you back to The Cliffside Boutique Getaway on your next visit to South Africa.

Kind regards,
Cindy Machete
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 16 April 2023 via mobile

A lovely place, with a stunning view of Johannesburg, and great service. Certainly an excellent place for tourists, but also for me, who spent several weeks as an academic, an excellent place to study and work. They adapt to your needs and try to make life as comfortable as possible to you. Johannesburg from its most pleasant side.

Date of stay: March 2023
Trip type: Travelled on business
Thank frankr546
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy Machete, General Manager at The Cliffside Boutique Getaway, responded to this reviewResponded 23 April 2023

Dear frankr546

Thank you very much for taking the time to provide such wonderful and detailed feedback following your visit to The Cliffside boutique getaway. Also, thank you so much for sharing the lovely pictures.

The Cliffside was designed with our guests from different walks of life in mind by creating spaces that are both welcoming and comfortable, and I am happy that you were satisfied with the working spaces provided.

Also thank you for the recognition of exceptional service by our incredibly attentive staff, I will share this fantastic review with our entire team.
I hope we will have the opportunity to welcome you back again on your next visit to South Africa.

Warm Regards
Cindy Machete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2023

The Cliffside is exceptional. My husband and I stayed here during our visit to Johannesburg from the US and were truly blown away. It is absolutely beautiful, but more importantly - the service is incredible. From the moment you first arrive, Cindy and the rest of the Cliffside team are there to provide personalized service. In fact, I was even sick one of the days and the staff sent me a beautiful bouquet of roses with a lovely note.

The food is amazing. The chef, Phindy, is so good at what she does and the wait staff (especially Connie!) is so attentive and kind. The food is prepared at your request and each meal far exceeded our expectations. Make sure you have the braai!!

The location of Cliffside is great, too. It feels SO secluded and even has hiking paths, yet you are such a short distance from all of Johannesburg. Cindy at Cliffside set us up with a driver named Sandele who was the BEST. If you're in need of a tour guide, we recommend him for sure!

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alexandria W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy Machete, General Manager at The Cliffside Boutique Getaway, responded to this reviewResponded 25 May 2023

Dear aqwashington,

Thank you so much for the exceptional review and for sharing it with other travellers.
We are honoured to have shared our beautiful little slice of Johannesburg with you and Draymond. The Cliffside team is indeed one of the best teams in the industry, and we are pleased to hear that you enjoyed all aspects of our facilities and very apreciative of the recognition of our efforts and kind gestures.
We look forward to welcoming you back to The Cliffside Boutique Getaway on your next visit to South Africa.

Kind Regards
Cindy Machete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2023

If you looking for a slice of paradise, in the heart of Joburg, with a stuff thats loves what there are doing and an ever ending smile. A definite gate away. Trust me, the view from sunset till sunrise is breath taking.

Room tip: The place is very peaceful.
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DannyK2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy Machete, General Manager at The Cliffside Boutique Getaway, responded to this reviewResponded 11 April 2023

Dear DannyK2008

Thank you so much for choosing The Cliffside on your big day and once again congratulations on your engagement.
It was an absolute pleasure hosting you and your fiance, and we are very pleased to hear that you enjoyed every bite of our slice of Jo'burg .
We look forward to welcoming you back to The Cliffside in the nearer future.

Warm Regards
Cindy Machete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2023

I had the most incredible experience, the food was amazing, the views were iridescent, the room was clean and comfortable but most importantly for me is the staff were helpful, kind and professional. I would go back anytime with pleasure.

Date of stay: February 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Journey39733792374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy Machete, General Manager at The Cliffside Boutique Getaway, responded to this reviewResponded 22 January 2023

DearJourney39733792374,

Thank you for choosing The Cliffside for your romantic getaway, and for sharing this icredible 5***** review with other travelers. 
We are very appreciative of your acknowledgement of the staff efforts as such reviews motivates the team to do even more for our guests.
 We assure you that almost a year later the views are still as iridescent as ever, and our room standards, services & meals have also improved.

We look forward to welcoming you back to The Cliffside in 2023.
Warm Regards
Cindy Machete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2023

From start to finish this was a lovely way to begin our trip in South Africa. The staff was kind and attentive, the food was outstanding, and the rooms were clean and fully equipped with bathrobes, slippers, lotions, shampoos, and conditioners. We were able to watch the world cup while we there and enjoyed a magnificent sunset from our balcony. My only regret is we did not stay longer. We will be back someday soon.

Date of stay: December 2022
    • Location
    • Cleanliness
    • Service
Thank megans426
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy Machete, General Manager at The Cliffside Boutique Getaway, responded to this reviewResponded 16 January 2023

Dear megans426,

I hope you are well and thank you so much for sharing this wonderful review with other travellers, we are really honoured to get such a beautiful review from someone that is in the travel and tourism industry.
Your family was very courteous and you made it easy for our team to serve you, please keep up the good work in raising well mannered kids and our future leaders.
We look forward to welcoming your family back to The Cliffside in the nearer future.

Best Regards,
Cindy Machete .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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