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All reviews the penthouse rolls royce hot tub piano bar madiba suite private jacuzzi rooftop spa decanter of sherry turn down service attention to detail nelson mandela moment you arrive sitting area south africa hour flight travel agent stayed here for one night
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Reviewed 7 October 2019

We came to the The Residence for some luxury after horseriding across the Kalahari and fly camping for a couple of weeks. Seriously, the place glowing with chandeliers and a log fire was a like stepping into a mirage.

The key to The Residence is flawless service and nothing is too much trouble. From the moment you arrive and are offered a glass of cold champagne you innately understand you are in good hands.

After a long, hot bath to wash off all the dust, we loved the suite so much that we decided to cocoon ourselves in the big fluffy robes and order in some very good room service. Plenty of options there for vegetarians for a change and the wine list was excellent.

Breakfast is set in an elegant and light room overlooking the pretty garden and pool and there is plenty of it (including champagne again if you want it!). You can also order a cooked breakfast- I recommend the truffled scrambled eggs- and all served with a smile.

Our one night was not enough to experience the full services of this wonderful boutique hotel and our next visit will be longer we guarantee.

Thank you to all the staff!

Date of stay: October 2019
    • Service
1  Thank imaginelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 7 October 2019

Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcoming you back for a longer stay. Thank you once again and all the very best from The Residence team.

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Reviewed 29 September 2019

To treat ourselves following the end of a very tough trip through Zambia 6 days and primitive Madagascar we stayed for 2 nights at this super luxe boutique hotel. Constructed from the old Chinese embassy and an adjoining house the space is behind high security walls. Elegance reigns supreme with an over abundance of Persian carpets and chandeliers. Each room requires a study of the art and ornate furnishings. Warren and Nicole run a perfect property. Amenities include pools,spa,manicurist,piano bar with the astounding Michael Stewart playing wonderful arrangements of oldies and Broadway tune and all of the great favorites .
The room (4) was actually three spaces with large bath and rain bird shower,king bed with delicious comforter. Complimentary water juice Amarula liquor for a nightcap, filled ice bucket, plenty of huge towels, tv, music system and just about every amenity that can be offered.
We dined each night in the elegant dining area with Michael Stewart on the piano and our waiter Prince was so kind and solicitous .
The food was gourmet all the way and every dish from appetizer to desert was worthy of a photo and a memory. Breakfast was equally superb with a selection to please anyone and eggs and meats cooked to perfection.

For a superb treat on your trip to Africa, if you transit through Johannesburg don’t miss this gem which Rates 5+ stars.

Date of stay: September 2019
Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 2 October 2019

Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

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Reviewed 25 September 2019

We stayed in the Penthouse, the balcony area was amazing. The room was disproportionally small when compared to the amount of balcony space.

We had informed the Hotel about my Wife's dairy allergy 4 months before arrival. We also reminded them when ordering room service on the evening of arrival. At breakfast there was no non-dairy spread available e.g. margarine. There was a very limited choice for her at breakfast i.e. no pastries or alternatives, we had to request an alternative to milk and there was a lack of understanding about the food that could be consumed with a dairy allergy. We did not have this problem when on safari or on a remote beach lodge with no access to a 'shop' around the corner.

This was a disappointment for the calibre of hotel especially as we had informed before our arrival.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Traveling_Welshman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 2 October 2019

Thank you so much for your feedback, we really appreciate it and apologise for any inconvenience cause. We deal with lots of food allergies and dietary requirements on a regular bases, with no problems, so will definitely look into why this happened and insure it doesn't happen again. Thank you once again for your feedback as it allows us to continuously improve our offerings and service. All the very best from The Residence team.

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Reviewed 24 September 2019 via mobile

This is a lovely boutique hotel with amazing staff! They gave us a complimentary ride to dinner every night and were waiting for us when we were ready to leave. Drink Six Dogs gin. Yum. The breakfast is incredible

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank kf201487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 25 September 2019

Thank you so much for your review, we really appreciate it and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

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Reviewed 23 September 2019

An overdue review - Warren and his team were outstanding when we stayed here after getting stranded it Jo-berg for a night after missing a flight connection. TBH, we were actually incredibly pleased to have ben stranded once we arrived at the Residence. The service, food and ambience is world-class. Warren helped us sort so many things and we also had an insightful and humbling tour around Soweto with Marvin who is a world-class guide. Thank-you so much for a fabulous stay - we'll definitely plan on getting 'stranded' again and come and stay! Andy and Rachel x

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank awptravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 25 September 2019

Dear Andy and Rachel, thank you so much for your review and for being stranded in Joburg. It was an absolute pleasure having you stay with us and look forward to welcoming you back, hopefully in the near future. Thank you once again and all the very best from The Residence team.

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