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Patrick H
Victoria, Canada

Excellent.

5.0 of 5 bubblesReviewed 29 Mar 2024
Picked this hotel due mostly to location, stayed only one night. We used the Gautrain to get to the hotel from the airport, it was an easy and safe walk with luggage to the hotel along a pedestrian only street. Check in staff were very friendly and offered us a much needed cool welcome drink. Room was wonderful, AC was working and we each had a generous bottle of water, if there was any load shedding that night we did not notice it. We decided to dine in the hotels Proud Mary restaurant after noticing it seemed to be the busiest restaurant on the street, we were not disappointed, we had an excellent dinner and breakfast the next morning. Door staff stored our luggage the next day as we toured around a bit, and when we returned to pick it up they offered us a lift to the Gautrain station in a golf cart, which was really appreciated. This hotel and restaurant exceeded our expectations, wished we had time to spend another night.
Date of stay: March 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen Hedges, Owner at Voco Johannesburg Rosebank An IHG Hotel, responded to this review
Responded 09 Apr 2024
Dear Phosfor

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you chose our hotel for its convenient location and that you found the journey from the airport via the Gautrain to be smooth and safe.

It's fantastic to know that our check-in staff provided you with a warm welcome and that you enjoyed the refreshing cool welcome drink. We're delighted that you found your room wonderful and comfortable, and that the air conditioning and amenities met your expectations. We're especially glad that any potential issues like load shedding didn't impact your stay.

We're thrilled to hear that you enjoyed your dining experience at Proud Mary restaurant. Our team works hard to create memorable culinary experiences, and we're delighted that we could exceed your expectations both for dinner and breakfast.

We're also pleased to hear that our door staff was able to assist you with luggage storage and provide you with a lift to the Gautrain station in our golf cart. Ensuring the comfort and convenience of our guests is always a top priority for us.

It's wonderful to know that your stay with us exceeded your expectations, and we're honored that you wished you could have stayed longer. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

Kind regards

Kathleen Hedges
Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 9 March 2024

A great location in Rosebank in the center of nightlife and shopping, impressive gym, and very delicious food at Proud Mary. I appreciated the room design, the soundproof windows, back up generator, and the friendly front desk.
I tried an in-room massage, the masseuse was good but the process getting the table in/out was a bit slow. I stayed twice in the course of the month, my first room had a window that opened, the next stay it did not. Prefer to be able to open the window for a little fresh air!

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank wanderlust0037
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen Hedges, Owner at Voco Johannesburg Rosebank An IHG Hotel, responded to this reviewResponded 9 April 2024

Dear wanderlust0037;

Thank you for your detailed feedback following your recent stays with us. We're thrilled to hear that you enjoyed our prime location in Rosebank, surrounded by vibrant nightlife and shopping opportunities. It's wonderful to know that you found our gym impressive and that you savored the delicious food served at Proud Mary.

We're delighted that you appreciated the design of your room, the soundproof windows, and the presence of a backup generator for uninterrupted comfort during your stay. Our team at the front desk strives to provide a friendly and efficient service, and we're glad to hear that you found them accommodating.

We appreciate your feedback regarding the in-room massage experience. Your comments regarding the efficiency of the process for setting up the massage table will be shared with our team for improvement.

Regarding the variation in room features between your stays, we apologize for any inconvenience caused. We understand your preference for having a window that opens for fresh air, and we'll do our best to accommodate such requests in the future. Please feel free to communicate your preferences with us during booking or upon arrival, and we'll strive to ensure your comfort to the best of our ability.

Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay in the future!

Kind regards

Kathleen Hedges
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024 via mobile

Great relaxed stay at Voco Rosebank. Close proximity to all Rosebank restaurants and malls , east walk to everything.
Enthusiastic young staff, well trained and friendly.
Excellent breakfast options and buzzing evening bar and restaurant at Proud Mary on the ground floor.

Suit had fantastic views over roasebank and northcliff, and all amenities, high quality stay

Room tip: Uber if you can, parking and traffic is v bad in this area
Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank AndySmal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen Hedges, Owner at Voco Johannesburg Rosebank An IHG Hotel, responded to this reviewResponded 9 April 2024

Dear AndySmal

Thank you for your wonderful review following your recent stay at Voco Rosebank! We're thrilled to hear that you had a great and relaxed experience with us.

Our prime location in Rosebank truly offers convenience, and we're delighted that you found it easy to access all the nearby restaurants and malls.

It's fantastic to know that you were impressed by our enthusiastic and friendly staff. Providing exceptional service is a top priority for us, and we're glad to hear that our team's dedication to hospitality was evident throughout your stay.

We're delighted that you enjoyed the excellent breakfast options and the vibrant atmosphere at Proud Mary. It's always a pleasure to hear that our guests appreciate the dining experiences we offer.

We're thrilled that your suite provided you with fantastic views over Rosebank and Northcliff, along with all the amenities you needed for a high-quality stay. Your comfort and satisfaction are important to us, and we're pleased that we could meet your expectations.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Kind regards

Kathleen Hedges
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

From when we arrived and until we left we knew we had found a very nice hotel. This was my 2sd stay in a Voco branded hotel and it really works. They have found themselves a really nice niche at the top of the 4 stars hotel and you really do not need more at Rosebank. The location is superb, right on the doorsteps of the restaurants and mall. Access is restricted and managed very well by very friendly staff. Both the restaurant and coffee bar are worthy of their own reviews and successes. The rooms are classy and elegant, clean and with a great bathroom. Perhaps the only fault was the lift seemed slow. But that's it. All the staff were really brilliant. Breakfast was 1 of the best ever and with sunshine on the outdoor part, a wonderful start to the day. Oh yes a 2sd bad point, the juice bar could do with being...we... juiced up. We' definitively go back

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Doyen_Journeyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen Hedges, Owner at Voco Johannesburg Rosebank An IHG Hotel, responded to this reviewResponded 9 April 2024

Dear Truly Excellent

Thank you so much for your glowing review following your recent stay at Voco Rosebank! We're absolutely delighted to hear that from the moment you arrived until the moment you left, you felt you had found a very nice hotel.

It's wonderful to know that you've had a positive experience with Voco branded hotels before and that our establishment in Rosebank lived up to your expectations. We take pride in offering a high standard of service and amenities that cater perfectly to our guests' needs.

Our prime location indeed offers convenience and accessibility to the vibrant restaurants and mall in Rosebank, and we're glad to hear that you found the access well-managed by our friendly staff.

We're thrilled that you enjoyed dining at both our restaurant and coffee bar. Creating memorable culinary experiences is something we strive for, and we're delighted to hear that we succeeded in doing so during your stay.

Thank you for your feedback regarding the lift speed. We'll certainly look into improving this aspect to enhance the overall guest experience.

We're truly grateful for your kind words about our staff's brilliance and the quality of our breakfast offerings. It's always a pleasure to know that we've contributed to a wonderful start to our guests' days.

Your feedback about the juice bar is duly noted, and we'll make sure to review and enhance our offerings in that area.

We're thrilled to hear that you definitively plan to return, and we can't wait to welcome you back for another fantastic stay!

Kind regards

Kathleen Hedges
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2024

Stayed here for 5 nights during a recent biz trip - from the moment i got out of the car until I departed the interaction with staff was excellent, especially the reception team. The design of the hotel has been thought through well, the rooms are very comfortable and the gym was excellent. Very high standard of house keeping. The food in Proud Mary was top notch, breakfast, lunch and dinners were thoroughly enjoyed. Staff at the bar certainly work hard and it’s a buzzing atmosphere of an evening. Great location. Won’t stay anywhere else in future!

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank middlegam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen Hedges, Owner at Voco Johannesburg Rosebank An IHG Hotel, responded to this reviewResponded 9 April 2024

Dear middlegam

Thank you for choosing to stay at our hotel during your recent business trip, and for taking the time to share your experience with us! We're thrilled to hear that from the moment you arrived until your departure, you had an excellent interaction with our staff, especially our reception team.

It's wonderful to know that you appreciated the thoughtful design of our hotel, and that you found our rooms to be very comfortable. We're glad that you enjoyed our excellent gym facilities and that our housekeeping team maintained a high standard throughout your stay.

We're delighted to hear that you thoroughly enjoyed dining at Proud Mary. Providing top-notch food and creating a buzzing atmosphere is what we strive for, and we're thrilled that we succeeded in doing so during your meals with us.

Our team at the bar will be pleased to hear that their hard work didn't go unnoticed and that they contributed to your enjoyable evenings with us.

Our prime location is indeed one of our strengths, and we're thrilled that it met your needs during your stay. We're honored to hear that you won't consider staying anywhere else in the future, and we look forward to welcoming you back for another fantastic experience!

Kind regards

Kathleen Hedges
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024 via mobile

First time in any Voco hotel. We were blown away. The moment we stepped into this hotel, the vibes were incredible. Rooms are modern and hip. Beds are really comfortable and the location so superb being next to a mall. The staff are the ones to make the whole experience unforgettable. They are friendly, professional and really make you feel special and at home. Will stay there again.

Date of stay: December 2023
Trip type: Travelled with family
Thank MikaLagos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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