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Excursion29785811047

Awesome Time!!!

Review of The Reef Hotel
4.0 of 5 bubblesReviewed 14 Jun 2023
I had a great time staying at ReefHotel🪸
The hotel is well managed with a pomp & proper management team(some of whom I got to meet and chat with).
Response time to complaint was next to none.

I enjoyed my meals at the canteen (ground floor). Proximity to wherever I wanted to go was 💯.

Great location, this hotel.
My room on the 7th floor was a beautiful one, with a very lovely view.

I’ll advise the installation of proper heaters in the room, and continuous training of staff to uphold quality service currently obtainable.

The Elevate roof top bar could become unbearable noisy, but is sure a fun place to be.
I also advise improved security checks on who goes in and goes out.

Conclusively, I recommend this hotel for you, don’t go nowhere else.

Cheers!
Date of stay: June 2023
Room Tip: Please get the Sun-deck up and running again.
Trip type: Travelled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nkina Motsoeneng, Guest Services / Front Office at The Reef Hotel, responded to this review
Responded 03 Jul 2023
Thank you so much for your amazing review and recommendation. We are delighted to know you enjoyed your stay with us. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. We look forward to welcoming you back in the hopefully not too distant future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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6 - 11 of 618 reviews
Reviewed 23 April 2023

Nice hotel with a reasonable price. The internet was OK and the staff always willing to assist. There were constant power cuts and the generator was making a lot of noise even at the 8th floor. Breakfast was nice.

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gtsiam661282
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nkina Motsoeneng, Guest Services / Front Office at The Reef Hotel, responded to this reviewResponded 3 July 2023

Thank you for the feedback is highly valued and will be used constructively to maintain and improve our standards of service. We hope to have the pleasure of welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2023

I think The Reef Hotel can do better. But on overall, my rating stands.

Staff is ok, food can be better, please work on that.

Leave a room for smokers, I had to travel from my room to the stairs if I wanted to smoke, or ground floor just to accommodate people not smoking, mind you it was cold at night,

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mokoenapatric
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nkina Motsoeneng, Guest Services / Front Office at The Reef Hotel, responded to this reviewResponded 3 July 2023

Thank you for the feedback is highly valued and will be used constructively to maintain and improve our standards of service. We certainly hope to have the pleasure of welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2023

The place is very beautiful and stylish. The staff is very friendly and provides assistance when one needs it. I love the welcoming package in the rooms. My only concern is the parking area. It is very small.

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nthabi3399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nkina Motsoeneng, Guest Services / Front Office at The Reef Hotel, responded to this reviewResponded 3 July 2023

Thank you s much for your feedback, is highly valued. We are delighted to know you enjoyed your stay with us - our facilities as well as our staff service. We certainly hope to have the pleasure of welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2023

Nice clean hotel, big room, great bed and view into the town, at least from where I was. Hotel is handily in the centre of town so you can get anywhere in Joburg. Good food at the bar and in the adjoining restaurant. Friendly staff. GOOD STAY.

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank markie177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nkina Motsoeneng, Guest Services / Front Office at The Reef Hotel, responded to this reviewResponded 3 July 2023

Thank you s much for your feedback, is highly valued. We are delighted to know you enjoyed your stay with us - our facilities as well as our staff service. We look forward to welcoming you back in the hopefully not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2023

The central location of the hotel makes it ideal and easily accessible. It is close to all the areas for interest in Joburg. The roof top bar and lounge offers the best experience and view of Joburg during the day and at night.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bdlami200247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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