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Reviewed 24 August 2020

We had to stay somewhere pending our repatriation flight to the UK having moved out of our house.

My wife found the Capital Melrose. We were shown around by Maruchelle who went out of here way to show us the rooms and facilities. Many were in lockdown though.

We booked and moved in. The first night we were tired so we had burger and chips. We needed some soul food. The menu provides good food but on the basic side. Not surprising as the hotel is within walking distance from Melrose Arch which has a lot of restaurants. One evening we had a selection of starters (meze style) which we had on two more occasions.

The staff are really polite and helpful and go out of their way to ensure guests are well catered for.

The rooms are clean and spacious and the kitchen well equipped. we had 2 rooms with a lounge, kitchen and dining table .

We felt we were lucky as we were on the ground floor on a corner. So we could sit out and have breakfast or lunch.

The question below about being charming - this is a purpose built hotel apartment block which functions very well.

It was an enjoyable stay for us thanks to the staff and choosing the right rooms 20 and 21. So the Capital will know who wrote this!!!

Room tip: Recommend rooms 20 and 21 on the corner with a patio
Date of stay: August 2020
    • Location
    • Rooms
    • Service
Thank chris e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2020 via mobile

Located in the heart of the prime business hub of Gauteng. Serene environment. Very responsive and professional staff. Gym is great fornyour daily workouts and the reataurant serves you the best of breakfast.

Experience this location and thank me later.

Date of stay: March 2020
Trip type: Travelled on business
Thank Kwame224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karabokekane, Guest Relations Manager at The Capital Melrose, responded to this reviewResponded 18 May 2020

Good Day Kwame224.

Thank you so much for taking the time to review your most recent stay with us The Capital Melrose! It it so heart warming to read such a positive review, I will be sure to communicate it the the staff as this will motivate them to continue not only meeting but exceeding expectations in this trying times. Please always keep safe and we hoping to welcoming you back in the near future.

Kind Regards
Karabo Kekane.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2020 via mobile

We went for a company awards evening and it was absolutely perfect. The staff are super friendly, the place is spotless and the breakfast in the morning is AMAZING.
We also can back from the awards at 23:30 and they kept the hotel bar open for a group of us until 02:00.
Would recommend staying here and it’s walking distance to stunning shops and restaurants

Date of stay: March 2020
Trip type: Travelled on business
Thank fooddrinklove1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karabokekane, Guest Relations Manager at The Capital Melrose, responded to this reviewResponded 18 May 2020

Good Day FoodDrinkLove1.

Thank you so much for taking the time to review your most recent stay with us at The Capital Melrose!. Your feedback is truly appreciated and i'm glad that you enjoyed our amazing breakfast offering. when you are at The Capital you are at home away from at home so it was only fair that we keep the bar open for you because that's what you do when you're at Home. We looking forward to welcoming you back in the near future.

Kind Regards
Karabo Kekane.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

Had the best stay here. The service was exceptional. Room service was extremely fast. Felt like home! Will recommend the stay to anyone. Close to Melrose arch as well. Will stay here again. Thank you Capital!

Room tip: All the rooms are quiet and great to stay.
Date of stay: February 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank 619willied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karabokekane, Guest Relations Manager at The Capital Melrose, responded to this reviewResponded 28 February 2020

Good Day Willie.

Thank you so much for taking the time to review your most recent stay with at The Capital Melrose! It is so amazing to read such an amazing review because we pride ourselves in ensuring that we deliver best guest service. I will be sure to share this feedback with the the team as this will motivate them to continue in delivering best guest service. We looking forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2019

Good position close to Melrose Arch and overall it was a nice stay. The door to our room was very difficult to open and the room had a smell of fresh paint upon arrival. There was an alarm that kept going off late at night which disturbed our sleep. The bed and linen was clean and comfortable. The breakfast consisted of a good variety of choices but the chef doing the eggs was very slow. The reception staff and manager on duty were very friendly and helpful but the service staff in the restaurant not so much. Overall the experience was average for a city hotel.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank grumpybufallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karabokekane, Guest Relations Manager at The Capital Melrose, responded to this reviewResponded 9 January 2020

Good Day Leon D.

Thank you so much for taking the time to review your most recent stay with us at The Capital Melrose. it is a little disappointing that we did not blow you away. Please note that all concerns raised/mentioned will be are taken seriously and as new establishment we still tuning all little issues we have. i will be sure to share this feedback with the Team to ensure that we deliver best Guest service at all times. We hope to see you again in the near future, wishing you a wonder New Year!

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