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Travelogarithms
Westchester County, New York

Nice amenities, great room, could be friendlier

4.0 of 5 bubblesReviewed 06 Jan 2024via mobile
We stayed at this hotel during a 2 night stay In Johannesburg before flying back home. It’s an easy 30 min ride from the airport and is located in a newer, safe, town-center type area with a mall, restaurants, and high-end shops just at the doorstep. I’m not sure if it was this hotel or just Johannesburg as compared to the other tourist destinations in South Africa, but the service was a bit lacking here. My husband is a platinum elite member and usually gets extra perks and great service but this was not the case. It may have been because we booked through a travel agency, but in any case, for a Marriott property, it was not the most welcoming. The property is very conveniently located with nice new-appearing rooms (although the shower is actually in the room as others said to save space most likely). The shower being in the room is separated by a curtain but could be awkward for travelers who are not couples. There is a nice pool as well. Overall, it worked fine for our short stay and we felt safe walking around but were advised by the hotel not to venture out as just outside the complex are some unsafe areas.
Date of stay: January 2024
Room Tip: Nice lounge areas
Trip type: Travelled as a couple
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Reviewed 23 December 2023 via mobile

5 star all the way
Convenient
Well established
Great breakfast
Love the milkshake bar
Lovely pool

Stayed a week with everything being amazing, great service from the front desk and house keeping, super comfortable beds, sound proof rooms.
Breakfast has great variety.
Comfortable surroundings and easily accessible to surrounding areas
We throughly enjoyed our stay, so much so that we stayed an extra week at the hotel after this stay.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank VarditsTravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2023

I only stayed one night and the room was comfortable and clean. However, I really despised the shower-in-the-bedroom situation. Firstly, I wish the room had an option of a bath or a shower (there was only a shower) and secondly, it is just a very weird set up being right next to the bed with just a curtain to separate. Shower floor is also really slippery and I almost fell twice. The décor is also a bit dated. Staff were very friendly and helpful though - couldn’t fault their service.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Stephanie V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023

Stayed two nights on a mother-daughter trip and had a great time. The location is excellent, in a nice gated area so felt safe walking around and there were tons of nice restaurants and shops around! The room was clean. Kinda weird with the shower outside the bathroom right next to one of our beds, only had a curtain to separate. The staff was all very helpful and friendly! The food was good- be sure to try the milkshakes!

Date of stay: November 2023
Trip type: Travelled with family
Thank Mpursel16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2023

Everything about our stay was amazing, the location, the staff and the food and who can forget the Grown up milkshakes. Thank you Raymond. The hotel has a great location with a shopping precinct on it's doorstep, multiple cafés and restaurants within minutes. Also the Joburg hop on hop off bus, stops just outside the hotel. A very comfortable stay, I just wish we had longer. I would definitely recommend this hotel too friends and family. In fact I have. I hope too return soon but in the meantime I would like to thank all of the staff at the hotel for for a lovely stay and a fantastic birthday. Thank you especially too Londiwe, Les, Aaron, Ewart, Raymond and not forgetting Mr.T. thank you all again

Room tip: Melrose Arch is a safe location, feel free to explore. Great bars and restaurants close by
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank David F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2023 via mobile

The staff was so accommodating and helpful, especially the receptionist Phemelo (I believe that is her name) that I can only rate this as a 5 out of 5 hotel. The rooms were very good, the maid service was also very good and the beds were very comfortable. The location for proximity to the airport and access to a high end shopping mall also make this a great hotel for travelers.

Date of stay: September 2023
Trip type: Travelled as a couple
1  Thank davidcR6159PX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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